Premier BPO

JUNE 28, 2024

CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. 2 Unfortunately, results so far have failed to validate this belief.

Customer Service 80

Customer Service BPO Co-Sourcing Service 80

Premier BPO

AUGUST 16, 2024

The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.

Outsourcing 65

Outsourcing BPO Co-Sourcing Labor Costs 65

Premier BPO

JUNE 25, 2024

Premier BPO Empowering CX Transformations Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average. Partner with us and leverage AI-powered tools optimized for your needs to achieve significant revenue growth.

BPO 52

BPO Co-Sourcing Labor Costs Research 52

Premier BPO

JUNE 28, 2024

2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. This becomes a source of great dissatisfaction for consumers. Therefore, focusing on user-centered design principles is the first step in reversing the declining trend of CX.

BPO 70

BPO Co-Sourcing Research Labor Costs 70

IBM Services

NOVEMBER 2, 2023

When it comes to modern IT infrastructure, the role of Kubernetes —the open-source container orchestration platform that automates the deployment, management and scaling of containerized software applications (apps) and services—can’t be underestimated. ” The Borg name fit the Google project well.

Sourcing 106

Sourcing Engineering Software Automation 106

Premier BPO

OCTOBER 28, 2022

A New Perspective on Managing Top Performers – Nate Spears, COO, ClearSource ROI of a Call Center – Bill Gosling Outsourcing Disruptive Innovation Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX Bringing Innovation to Life Through Human Operations Premier BPO Insight for Businesses From SOCAP 22.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

Premier BPO

OCTOBER 12, 2022

The ultimate customer experience relies on the people handling the technology and not the technology itself, although it helps enhance efficiency. Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX. When the focus is on CX, the best first line is the agent handling the customer.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

Premier BPO

SEPTEMBER 21, 2023

Combining their strengths is key to efficient and authentic customer communication. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites. Most of the sessions centered around generative AI, emphasizing how to utilize it in various fields.

BPO 52

BPO Co-Sourcing Collaborations Customer Service 52

Premier BPO

OCTOBER 21, 2022

You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX. ROI Calculator. Workforce Management (WFM). The focusROI is WFM. Disruptive Innovation.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

IBM Services

OCTOBER 30, 2023

A proactive approach to the threat of a global health crisis After the SARS outbreak in 2003, federal and provincial governments in Canada recognized that their existing public health systems and IT were inadequate. Lesson 4: Adopt a cloud-native architecture to ensure elastic scalability.

Inventory Management 66

Inventory Management Flexibility Design Management 66

Premier BPO

AUGUST 17, 2021

Ironically, the global pandemic has shown a dramatic example of why Pakistan is a source of superior providers of outsourcing capabilities and processes which many Fortune 500, Inc. Premier BPO has outsourcing operations established in Pakistan since 2003. and other U.S. businesses such as MTBC.

Offshoring 81

Offshoring BPO Outsourcing Government 81

Magellan Solutions

MARCH 4, 2020

However, it dropped its Indian call center in 2003. According to Telstra CEO, these roles are sourced where the best talent is available. The company said outsourcing to India can improve productivity and efficiency. Efficiency, infrastructures, culture, and management are things you must consider in looking for a BPO partner.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

JULY 5, 2021

Direct Sourcing Solutions. Direct Sourcing Solutions or simply DSS is an outsourcing company that has an experience partnering with companies in US, Asia, Australia, New Zealand, and UK. Established in 2010, they were able to provide quality solutions for their clients through efficient recruitment of skilled professionals.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Premier BPO

MAY 24, 2023

The utilization of Camtasia, an all-in-one screen recorder and video editing solution, significantly enhances the creation and utilization of training materials, improving effectiveness and efficiency. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Infosys Consulting

FEBRUARY 1, 2022

Instead, employees will choose the place of work, the time of work and the tools to maximize productivity and efficiency. In the pre-pandemic era, businesses focussed mainly on cost reduction and profitability—this involved international collaboration and out-sourcing. The Digital, Data and Automation (Work). Managing Partner APAC. .

Collaborations 52

Collaborations Flexibility Automation Research 52

Zinnov

SEPTEMBER 29, 2021

BP is also credited with coining the term “Robotic Process Automation” in 2003, which eventually gave birth to the RPA space and saw the mushrooming of other players such as Automation Anywhere and UiPath (then DeskOver). Blue Prism, interestingly has been the category creator for RPA, founded back in 2001 by Alastair Bathgate and David Moss.

Automation 52

Automation Sales Robotics Process Automation Analytics 52