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Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

Since 2003, Premier BPO has delivered exceptional client value through its  award-winning approach. The next installment in the data-driven success series will delve into the critical role of effective database management in supporting a data-driven organization.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

User-Centered Design Principles Chatbots lack a flexible, interactive design that hinders their ability to handle multiple queries and multitask. 3 Only leveraging a more flexible and interactive design would improve ease of use and overall consumer satisfaction. This becomes a source of great dissatisfaction for consumers.

BPO 242
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Offshore Staff Augmentation: Your Guide to Solve Talent Shortages

Premier BPO

Why Offshore Co-Sourcing is the Smartest Move for Modern Businesses Agility on Demand: Scale with Ease One key benefit of offshore staff augmentation is its flexibility. Since 2003, Premier has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

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Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

Since 2003, Premier has delivered exceptional client value through its award-winning approach. The next installment in the data-driven success series will delve into the critical role of effective database management in supporting a data-driven organization.

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Reclaiming Your Brand: A Strategic Guide to Navigating Product Recalls

Premier BPO

Moving beyond cost and flexibility, outsourcing also offers expertise in areas that can be critical during a recall event. Since 2003, Premier has delivered exceptional client value through its award-winning approach. It consistently exceeds industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Premier BPO has invested in security and compliance processes including obtaining PCI certification and has been serving clients since 2003. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

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7 public health data modernization lessons from Canada’s superior COVID-19 response

IBM Services

A proactive approach to the threat of a global health crisis After the SARS outbreak in 2003, federal and provincial governments in Canada recognized that their existing public health systems and IT were inadequate. This time, the US can learn from the experiences and preparedness of Canada’s public health agencies.