Pure Moderation

MAY 21, 2021

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. But which service provider is best for your business? A common question with no easy answer. Back Office Betties.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Magellan Solutions

FEBRUARY 28, 2017

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. With these findings in mind, how do you provide this market segment multichannel customer service ?

Call Center 61

Call Center Offshoring Retail Customer Service 61

Invedus

JUNE 2, 2023

Buldium Buldium was founded in 2004 for real estate managers and organizations to help every aspect of their real estate accounting. Who can use it: This software is ideal for real estate owners who want a complete tool with an easy interface and simple features. It is one of the best accounting software for real estate investors.

Accounting 98

Accounting Software Finance Payroll 98

Magellan Solutions

NOVEMBER 7, 2023

Rapid Business Growth When your business quickly expands, expect to have an increase in customer engagement. With this, it’s essential to prioritize customer service as soon as possible. This setup works well for Microsoft, a leading vendor of computer systems and cloud services.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

MARCH 4, 2020

This company entrusts its customer service to some companies in India and the Philippines. Companies who have worked with AMEX are Infosys Ltd and Tata Consultancy Services. However, AMEX was once sued for sending customer calls to India. Later on, it started outsourcing its IT and customer services too.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Balbelforce

AUGUST 12, 2021

Conversational AI is a buzzword in the customer service and contact center industry. You’ll be able to serve more customers faster and at a lower cost. IVR isn’t generally the best-loved piece of kit in customer services. That’s often because the IVR system is seen as a barrier to actual service.

Customer Service 52

Customer Service Service Design Call Center 52

Jonajo Blog

OCTOBER 29, 2020

Do they have outstanding customer service? Interestingly, one way to build relationships with customers is by creating an emotion that is associated with your brand. 2013 ; Lerner, Small, & Loewenstein, 2004 ). Think about your favorite brand. Why are they your favorite? Does it remind you of when you were a kid?

Research 52

Research Customer Service Marketing Management 52