Magellan Solutions

MAY 2, 2024

Google started offshoring in 2011 when it sent 1,000 customer support jobs for its AdWords product to contact centers worldwide. For its software development work, Google partnered with Cognizant, which has offices in the US and India. In 2010, Microsoft signed a 3-year contract with the Indian IT company Infosys.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52

Globalization Partners

NOVEMBER 18, 2021

This has been a positive aspect of the nation’s economy, but a potential challenge for companies trying to recruit talented job seekers. Capitalize on more advanced infrastructure: One challenge of operating a business in India is the limited infrastructure in some parts of the country. Pro-business regulations: The U.S.

E-Commerce 98

E-Commerce Out-Tasking Research Marketing 98

Magellan Solutions

JUNE 15, 2021

This will give you an idea how long an agent can work for your business. Here’s the attrition rate of an employee according to their job position: Entry-level – 27%. Employees committed to their job provide a positive and more upbeat customer service experience. . Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

MAY 11, 2021

Lots of consumers lost their jobs because of the pandemic. The trend of rate is getting lower from 2010 until it rose again during the COVID-19 situation. Our Business Developers can help you in setting up your key performance indicators (KPI). KPIs will guide you and monitor the progress of your business with us. .

Outsourcing 52

Outsourcing BPO Call Center Banking 52