Groove Technology

SEPTEMBER 26, 2024

Offshore software development involves partnering with development teams located in different countries, often with the dual objectives of reducing costs and accessing a diverse talent pool. One of the primary advantages of offshore outsourcing is its cost-effectiveness compared to onshore or nearshore models.

Offshoring 130

Offshoring Software Outsourcing Right-Sizing 130

Simplr

JUNE 5, 2023

In this article, we’ll explore what customer service costs entail and how make efficient improvements without sacrificing quality. Outsourcing to offshore call centers ensured cheap labor on a global scale. This is not a cost-efficient way of approaching customer service training. Is customer service a cost center?

Customer Service 98

Customer Service Efficiency Call Center Service 98

Magellan Solutions

MAY 2, 2024

One popular tactic is outsourcing to other countries to make operations more efficient. As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. Companies increasingly turn to offshore providers for talent, expertise, and cost-efficiency.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52

Magellan Solutions

MAY 3, 2022

As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . The company, through its subsidiary Softbank BB, aimed to improve the level of customer satisfaction, strengthen information security, and improve efficiency.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

APRIL 16, 2020

Since 2010, Transurban has been using contact center services from the Philippines for its toll networks in Sydney and Melbourne. This move sent around 150 jobs offshore. With its proximity and inexpensive flight ticket, clients can easily visit their offshore team. . This is to ensure continuous customer service improvement.

Outsourcing 72

Outsourcing Banking Human Resources Offshoring 72

Magellan Solutions

AUGUST 31, 2022

You must be ready to handle any risks or challenges you may encounter before you employ an offshore staff. . TAKE NOTE: Check your expenses first if the service you availed is worthy and if it increases your business’ efficiency. . #4) When dealing with offshore teams, a formal, written contract is always in your best interest.

Outsourcing 75

Outsourcing Banking Offshoring Out-Tasking 75

Magellan Solutions

MAY 6, 2020

As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . The company, through its subsidiary Softbank BB, aimed to improve the level of customer satisfaction, strengthen information security, and improve efficiency.

Call Center 52

Call Center Outsourcing Offshoring Banking 52