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Cost-Efficient Customer Service: Quality without the Price

Simplr

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? Is customer service a cost center? Customer service has transformed from a cost center to a revenue driver.

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Global Supply Chain Management Strategy in Times of Disruption | Blog

Everest Group

With the high political tensions, service providers need to implement a mix of short- and long-term approaches like reshoring, ally shoring, and partnerships to overcome the crisis. Even though Russia is receiving economic penalties, countries that depend on Russian goods and services have to begin looking for an alternative supply.

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Global Supply Chain Management Strategy in Times of Disruption | Blog

Everest Group

With the high political tensions, service providers need to implement a mix of short- and long-term approaches like reshoring, ally shoring, and partnerships to overcome the crisis. Even though Russia is receiving economic penalties, countries that depend on Russian goods and services have to begin looking for an alternative supply.

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A look into the BPO & nearshore industry in times of global financial concern 

Redial

Despite the difficulties, government actions regarding the management and distribution of services are debated. Currently, goods and services, particularly cereals and oil that came from the East, are affected by international security issues. But the multinationals’ role in the due attention for this event is also considered.

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Globalization Benefits and Challenges

Velocity Global

This was achieved five years ahead of schedule, in 2010. Immigration Challenges and Local Job Loss. Many countries around the globe are tightening their immigration rules, and it is harder for immigrants to find jobs in new countries. million jobs since 2001. Across the globe, nearly 1.1 Access to New Markets.

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The Inevitable Rise and Impact of Digital Engineering

Zinnov

With enterprises prioritizing Data Engineering and Analytics, Cybersecurity, and IOT capabilities, Service Providers (SPs) have a significant opportunity to capitalize on this need. Manufacturing-led, Hi-tech-led, and Services-led verticals constitute the majority of the Digital Engineering spend.

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Australian Companies That Outsource To Stay On Top

Magellan Solutions

Wesfarmers’ industrial and safety division outsourced voice and data networks to let its internal IT team focus more on service delivery rather than network management. It has involvement in various consumer goods and services such as accommodations and gaming operations. This is to ensure continuous customer service improvement.