Everest Group

JUNE 8, 2023

DALLAS, JUNE 8, 2023 — Everest Group today released the ninth annual edition of “The Everest Group BPS Top 50 ,” a ranking of the world’s largest third-party providers of business process services (BPS). The list was launched in 2015 as the first of its kind for the global industry, which is now valued at more than US$250 billion.

Service 130

Service Business Process Outsourcing Research Accounting 130

Raya Contact Center

MARCH 10, 2022

Established in 2001, Raya Customer Experience (RCX) is listed on the Egyptian Stock Exchange since 2015. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Raya Contact Center

FEBRUARY 24, 2022

Established in 2001, Raya Customer Experience (RCX) is listed on the Egyptian Stock Exchange since 2015. Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by robust strategies, continuous improvement, and innovation.

E-Commerce 98

E-Commerce Business Process Outsourcing Retail Insurance 98

Akorbi

FEBRUARY 3, 2022

The company offers customizable enterprise solutions — including localization, interpretation in any method, workforce solutions and multilingual contact centers with business process outsourcing (BPO) capabilities. To learn more, please visit our website. Follow us on Facebook , Twitter , LinkedIn and Instagram

Business Process Outsourcing 84

Business Process Outsourcing Retail Sales BPO 84

Microsourcing

SEPTEMBER 29, 2021

When it comes to embracing change, the Business Process Outsourcing (BPO) industry has long prided itself on its ability to adapt and evolve. As the headline of a 2015 commentary about the industry declared : “Two decades of BPO evolution: We’ve come a long way, baby!”.

BPO 52

BPO Business Process Outsourcing Marketing Outsourcing 52

Akorbi

AUGUST 2, 2022

Akorbi’s solutions-oriented technology platforms offer customizable enterprise solutions that eliminate language barriers, improve client outcomes, and reduce cost, through localization, interpretation in any method, workforce solutions and multilingual contact centers with business process outsourcing (BPO) capabilities.

Engineering 79

Engineering Business Process Outsourcing Retail Reduced Costs 79

Raya Contact Center

AUGUST 23, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015. About Zain KSA.

Management 76

Management Business Process Outsourcing Outsourcing Customer Service 76

Raya Contact Center

AUGUST 21, 2022

This partnership reflects the contributions of RAYA CX in the outsourcing industry, how it supports major companies around the world, and its prominent presence in the Gulf region and the Kingdom of Saudi Arabia, especially since it acquired the “Gulf CX” company last year, which was established in 2015. About Zain KSA.

Business Process Outsourcing 76

Business Process Outsourcing Outsourcing Management Customer Service 76

SourceFit

MAY 8, 2015

percent in 2015 and 2016, faster than the 6.1 The World Bank slightly lowered the forecast for 2015 in line with the outlook for the region. “Strong remittances, falling oil prices, and upbeat consumer and business sentiments indicate stronger growth in 2015.” Outsource Bookkeeping Philippines.

Banking 40

Banking Outsourcing Business Process Outsourcing BPO 40

SourceFit

MAY 18, 2015

Manila, Philippines outsourcing sector retains the number two spot in the 2015 Tholons global Top Outsourcing Destinations list, edging out Mumbai and breaking an otherwise India-dominated top six. percent in 2015, up from 6.1 Top Sourcefit Posts: – Philippine Outsourcing Companies Keep Office Space Demand High.

Outsourcing 40

Outsourcing Business Process Outsourcing BPO Call Center 40

Magellan Solutions

JANUARY 31, 2017

Results from the Designhill’s Design & Branding Perceptions Survey 2015 show that many small businesses and start-ups considered outsourcing as one of their major growth tactics of the year. For your start-up, outsourcing may just be the strategy needed to bolster its growth and speed up its success.

Outsourcing 56

Outsourcing Business Process Outsourcing Out-Tasking Offshoring 56

SourceFit

MAY 21, 2015

percent in 2015, slightly faster than the 6.4 The faster expansion will be driven by slow inflation, higher government spending and a strong services sector, which includes outsourcing in the Philippines. . . Women in Outsourcing Companies in the Philippines. Document Process Outsourcing Case Studies & Success Stories.

Outsourcing 40

Outsourcing BPO Business Process Outsourcing Government 40

SourceFit

MAY 26, 2015

Revenues from Philippines Outsourcing, the country’s offshore outsourcing sector, are expected to outpace remittances from Filipinos working abroad in a few years, according to the central bank of the Philippines or Bangko Sentral ng Pilipinas (BSP). The income of outsourcing companies in the Philippines has already reached $18.4

Outsourcing 40

Outsourcing BPO Banking Business Process Outsourcing 40

SourceFit

MARCH 30, 2016

The country’s information technology and business process outsourcing (IT-BPO) . industry expects to generate $3 billion in revenues this year, according to the IT-Business Process Association of the Philippines (IT-BPAP) president Jomari Mercado. . billion in 2015.

BPO 40

BPO Healthcare Business Process Outsourcing Outsourcing 40

SourceFit

MARCH 9, 2016

The business process outsourcing (BPO) industry in the Philippines is expected to grow faster this year and generate $25 billion in revenues and 1.3 The company has helped BPO companies find spaces for new facilities, expansion and relocation, leasing almost 140,000 square meters of office space in 2015.

Outsourcing 40

Outsourcing BPO Advisory Business Process Outsourcing 40

SourceFit

APRIL 7, 2015

Perlada is optimistic about service exports in 2015 due to a robust exchange rate, a surge in the number of road shows, and continued interest in services. Pharma R&D Turn to Lean Business Process Outsourcing Models. Outcome-Based Outsourcing Solutions to Rise in 2015. Reference: – [link].

BPO 40

BPO Business Process Outsourcing Outsourcing Government 40

SourceFit

APRIL 28, 2016

The general insurance segment of the global BFSI market captured most of outsourcing deals in terms of volume, with 55 to 60 percent market share in 2015, while the health and life insurance segment captured 35 to 40 percent. North America, led by the United States, was one of the biggest consumers of outsourced services in 2015.

Insurance 40

Insurance Banking Outsourcing Service 40

SourceFit

MAY 15, 2015

The demand for office space remains high as Philippine outsourcing companies continue to attract global clients, according to real estate firm Jones Lang LaSalle (JLL) Philippines Inc. Demand is mainly driven by the information technology and business process outsourcing (IT-BPO) sector, showing positive rental rates and capital values. .

Outsourcing 40

Outsourcing BPO Business Process Outsourcing Banking 40

SourceFit

MARCH 21, 2016

The Philippines’ information technology and business process outsourcing (IT-BPO) industry expects to add more jobs and generate $25 billion in revenues in 2016. The industry is currently on track to hit its $22 billion revenue target for 2015. Document Process Outsourcing Case Studies & Success Stories.

Jobbing 40

Jobbing Outsourcing BPO Healthcare 40

SourceFit

DECEMBER 11, 2014

The country’s business process outsourcing (BPO) companies and captive centers of international corporations are responsible for generating high-paying jobs for Filipinos. Romulo expects the outsourcing and back office providers to lead the creation of over 248,000 jobs in the BPO industry in 2015 and 2016.

BPO 40

BPO Jobbing Business Process Outsourcing Outsourcing 40

SourceFit

MAY 22, 2015

percent clip within the next five years due to strong performance of Outsourcing Philippines, the country’s information technology and business process outsourcing (IT-BPO) sector, according to market intelligence firm IHS. The Philippine government expects the economy to grow by 7-8 percent in 2015 and 2016.

Outsourcing 40

Outsourcing BPO Business Process Outsourcing Offshoring 40

NoonDalton

NOVEMBER 29, 2021

Businesses should strengthen themselves to suit customer expectations in a world affected by social media, mobile applications, and automation. After the twenty-first century, outsourcing underwent a significant transformation, with the market value of this industry reaching $88.9 billion in 2015.

Outsourcing 96

Outsourcing BPO Out-Tasking Insurance 96

SourceFit

DECEMBER 7, 2015

IHS chief economist for Asia-Pacific Rajiv Biswas predicts that the Philippines can become a $695-billion economy by 2025 and a $1-trillion economy by 2030, riding on a growing IT-BPO (information technology and business process outsourcing) sector and strong OFW remittances. percent at the end of June 2015.

BPO 40

BPO Government Business Process Outsourcing Outsourcing 40

SourceFit

FEBRUARY 3, 2015

The country’s main growth driver, the services sector which includes the Philippine outsourced services industry, accounts for over half (56.7 The services sector, led by Philippine business process outsourcing (BPO), grew by 6 percent in Q4 last year, the same growth for 2014’s total year average.

Outsourcing 40

Outsourcing Service Business Process Outsourcing BPO 40

SourceFit

OCTOBER 6, 2014

The booming business process outsourcing (BPO) industry is expected to drive demand for office space in the country, according to real estate advisory firm CBRE Philippines. The Quezon City business district is the most saturated, with the least office space available and a vacancy rate of 0.07 percent.

Outsourcing 40

Outsourcing BPO Advisory Business Process Outsourcing 40

SourceFit

OCTOBER 17, 2014

billion in business process outsourcing (BPO) in 2015 for digital consumers and data analysis. The global insurance sector will spend about $3.5 According to a report by Everest Group, the insurance sector will also invest more than $700 million for renewals annually following years of increased spending.

Insurance 40

Insurance BPO Business Process Outsourcing Banking 40

ScaleHub

JULY 6, 2021

That includes utilizing business process outsourcing (BPO) crowds to add greater value to their overall capacity. Often, the most effective method is to partner with other organizations that are aligned with your industry and methodology, but that can bring special expertise to the table.

BPO 52

BPO Business Process Outsourcing Marketing Government 52

SourceFit

APRIL 22, 2013

The Information Communications Technology (ICT) in Davao City, a metropolis in the southern part of the Philippines, expects a 30% jump this year in terms of jobs in the business process outsourcing (BPO) sector. .

BPO 40

BPO Jobbing Business Process Outsourcing Outsourcing 40

SourceFit

JUNE 18, 2015

Philippines Outsourcing continues to register high numbers in Metro Manila in terms of job openings, according to the Philippine Statistics Authority (PSA). Customer service representatives in the Philippine business process outsourcing (BPO) industry, also called the “sunshine”? percent of the total. .

Jobbing 40

Jobbing Outsourcing BPO Business Process Outsourcing 40

VXI

OCTOBER 5, 2021

Social messages received by retailers have been trending upwards since 2015 , and it is always best to serve customers on a channel that is most accessible to them nowadays. It’s also vital to review automated phone answering service recordings and IVR to warrant a shorter waiting time and to streamline the process.

Call Center 52

Call Center Customer Service Business Process Outsourcing Outsourcing 52

Magellan Solutions

AUGUST 14, 2021

Based on the Willis Towers Watson’s 2015-2016 Global 50 Remuneration Planning Report, the low cost of labor in the Philippines makes them a more attractive alternative investment location, compared to other countries. Salary per year ($). Philippines. Currently, the country controls 13% of the global BPO market.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

SourceFit

SEPTEMBER 7, 2013

The Philippines’ IT-BPO (Information Technology and Business Process Outsourcing) sector expects to hit $20 billion in revenues in 2014 as more outsourcing firms in the country are moving into high value services and generating more revenues. . billion in 2013, higher than last year’s $13.2 billion.

BPO 40

BPO Business Process Outsourcing Information Technology Jobbing 40

SourceFit

NOVEMBER 14, 2014

The growth of business process outsourcing in the Philippines and the expectation of rent increases in Singapore are the main drivers for the gains in the Manila office rental market according to CBRE’s latest regional office market report for Asia-Pacific (APAC). . percent quarter-on-quarter. Reference: – [link].

Outsourcing 40

Outsourcing Marketing Offshoring Advisory 40

SourceFit

NOVEMBER 20, 2014

Maata Games, a gaming company based in Arnhem, the Netherlands, is partnering with Philippine BPO (business process outsourcing) firm Next BPO Solutions Inc. Development began earlier this month and is expected to be completed on March 2015. . NBSI) to develop a new massively multi-player online game (MMOG).

BPO 40

BPO Business Process Outsourcing Jobbing Outsourcing 40

SourceFit

JANUARY 27, 2016

The Philippines and Vietnam were the strongest performing real estate markets in Southeast Asia in 2015, according to industry magazine Property Report. The magazine said the Philippine real estate industry remained a solid performer mainly due to a strong business process outsourcing (BPO) industry. .

BPO 40

BPO Business Process Outsourcing Outsourcing Accounting 40

SourceFit

MARCH 2, 2016

percent CAGR ) from 2015 to 2020. . Much of the demand for outsourced analytics comes from North America and Western Europe. Asia-Pacific is the leading provider of data analytics outsourcing services, with India, China and Philippines as the main analytics outsourcing destinations.

Analytics 40

Analytics Outsourcing Labor Costs Business Process Outsourcing 40

SourceFit

MAY 2, 2012

“If you look at what is happening in the business process outsourcing [BPO] sector, the Philippines has become an important BPO center because of the availability of skilled manpower. According to Tetangco these are people who have the purchasing power to drive consumption, investment and a faster growing economy.

BPO 40

BPO Business Process Outsourcing Finance Jobbing 40