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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016.

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Everything You Need to Know About the Evolution of BPO

Metasource

Today, business process outsourcing services include everything from AP automation to mailroom outsourcing to document scanning to HR recruiting to IT services. Ultimately, this helped businesses gain a competitive advantage, reduce costs, and improve customer service simultaneously.

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How to Go Paperless for Earth Day with IDP Services

Metasource

Many organizations turn to intelligent document processing (IDP) solutions made up of document scanning services, content management software, and workflow automation software to successfully transition to a digital environment. Automated workflows can also be kicked off to further reduce manual tasks and expedite processing.

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Akorbi Group Appoints Javier Martinez as Chief Technology Officer to Evolve the Company into a Multilingual Digital Transformation Leader

Akorbi

Akorbi’s solutions-oriented technology platforms offer customizable enterprise solutions that eliminate language barriers, improve client outcomes, and reduce cost, through localization, interpretation in any method, workforce solutions and multilingual contact centers with business process outsourcing (BPO) capabilities.

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From Accounting to IT: 5 Ways Offshore BPO Transforms Your Business

Offshore India Data Entry

By leveraging external offshore bpo service providers to handle key business functions like accounting, HR, and IT as well as data entry and data processing , organizations can reduce costs, free up internal resources, accelerate growth, and drive innovation. Take finance and accounting as an example.

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Top Offshore Software Development Companies in 2024: Best Picks for Your Projects

Groove Technology

Offshore software development involves partnering with development teams located in different countries, often with the dual objectives of reducing costs and accessing a diverse talent pool. One of the primary advantages of offshore outsourcing is its cost-effectiveness compared to onshore or nearshore models.

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Why All the Hype around RPA?

AH Anderson Consulting

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Currently, one of the technologies gaining tremendous attention is Robotic Process Automation (RPA). maybe at its most rapid pace in history! maybe at its most rapid pace in history! What is RPA?