2016 Efficiency Labor Costs 
Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
Premier BPO
JUNE 28, 2024
A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016. 2 Unfortunately, results so far have failed to validate this belief.
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Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
Premier BPO
JUNE 25, 2024
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.
Groove Technology
SEPTEMBER 21, 2021
Competition is at an all-time high, operating costs are rising, and talent is increasingly scarce. Born in 2016, with the desire to help connect customers with highly skilled technical talents, Groove Technology exists to help businesses cope with challenges and embrace opportunities with a scalable, adaptable systems approach.
Groove Technology
SEPTEMBER 26, 2024
One of the primary advantages of offshore outsourcing is its cost-effectiveness compared to onshore or nearshore models. This stems from the lower labor costs prevalent in many offshore destinations. The global IT outsourcing market reached a substantial $92.5 However, this approach is not without its challenges.
Groove Technology
AUGUST 10, 2022
Established in 2016 to provide contractor verification, compliance, and payroll, the contingent workforce market has remained our primary focus, with services being provided all around the globe by local experts. Contact us now to learn how to enhance the performance, efficiency, and effectiveness of your future workforce. Conclusion.
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