2016 Labor Costs Sourcing 
Premier BPO
JUNE 28, 2024
A recent Forrester report reveals a concerning trend regarding the Customer Experience (CX) quality for US brands, falling for the third year and sitting at its lowest point since the inception of the CX index in 2016.
Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
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Premier BPO
JUNE 25, 2024
Customer Experience (CX) quality is in freefall in the US; a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016.
Premier BPO
JULY 12, 2024
1 Even though a recent Forrester Research report highlights that US consumers’ perception of CX quality has fallen for the third year and sits at its lowest point since the inception of the CX index in 2016, the health sector has traditionally been behind the curve when it comes to prioritizing CX or in case of healthcare the Patient Experience.
Groove Technology
AUGUST 10, 2022
Groove Technology, the only Vietnam PEO with an in-house recruitment team, will source, hire, and onboard your Vietnamese personnel. We hire staff in compliance with Vietnamese labor laws and manage all expenditure claims and benefit payments. Labor costs are low. Simplify your global business expansion with Groove.
Magellan Solutions
AUGUST 1, 2022
In addition, many companies providing international business services are including offshoring and outsourcing into their plans to reduce costs across nations. Source: IBPAP. Source: IBPAP. . The number of mid-skilled jobs is expected to increase from 452,000 FTEs in 2016 to 840,000 FTEs by 2022. Source: IBPAP.
Magellan Solutions
MAY 28, 2019
A third-party provider’s cost structure and economy of scale can provide leverage to drive more success for your company. Reduce labor costs. Long story short, communication is the driving source to success. Let us look at the numbers real quick: Image source: McKinsey & Global Institute.
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