AH Anderson Consulting

JANUARY 17, 2017

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Processes most suitable for RPA tend to reside in shared services or its more progressive partner Global Business Services, and other back office areas of companies.

Robotics Process Automation 52

Robotics Process Automation Shared Services Global Business Services Out-Tasking 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. As reported by Statista , around US$175 billion was spent on service outsourcing in China last 2020. Its market value in 2016 was US$106.46

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Magellan Solutions

MAY 3, 2022

With operations in over 150 locations , this telecommunications and media company provides wireless network services, internet connectivity, published directory information, and data services. In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. HSBC Holdings. American Express.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. As reported by Statista , around US$175 billion was spent on service outsourcing in China last 2020. Its market value in 2016 was US$106.46

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

The Hackett Group

JULY 13, 2021

Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. Wipro Limited is a leading global information technology, consulting and business process services company. This automation reduced costs and processing times dramatically.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Magellan Solutions

MAY 6, 2020

With operations in over 150 locations , this telecommunications and media company provides wireless network services, internet connectivity, published directory information, and data services. In 2016, some onshore call center workers at Verizon engaged in a seven-week strike in the Philippines. HSBC Holdings. American Express.

Call Center 52

Call Center Outsourcing Offshoring Banking 52