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Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP). CCAP expects BPO revenues to reach the $13 billion target in 2017 (from $12.77
The government has been an integral part of the BPO success in the country. BPO companies in Thailand vs. Philippines. The United States continues to be one of the biggest customers for outsourcing. Thus, other countries are also starting to practice outsourcing. Government support. Improved infrastructure.
For instance, when Ford Motor Company car market share was reduced to 10%, they exhausted all methodologies and realized that outsourcing can help them bounce back. While anyone can hire outsource services, it’s a challenge to find a reliable and proven BPO company as everyone claims to be ‘the best’ or ‘the top’. .
As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. Not just a BPO company that can supply them with people who they can manage.
In 2016, the industry has reached $25 billion in revenue, accounting to more than 15 percent of the overall globaloutsourcing industry. There aren’t BPO companies in the country making headlines in a negative way that affects its clients in other countries. Thus, outsourcing tech support in the Philippines is relatively safer.
The Philippines has been a part of the globaloutsourcing industry. A large percentage of BPO workers are into the contact center sub-sector. The monthly compensation of BPO employees is also very attractive. In 2015, the country’s BPO industry is at its highest peak. It was great; everything was going smoothly.
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