Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. 2000 : The BPO industry contributed 0.075% to the country’s GDP. billion by 2022.

Call Center 75

Call Center BPO Government Outsourcing 75

Magellan Solutions

JUNE 17, 2019

The country has a substantially lower cost of living compared to other countries. Beyond labor costs, the operational expenditures are undeniably cheaper such as office space, utilities, and equipment. The BPO industry is among the most vulnerable or high-risk sectors in terms of data breaches and cybersecurity threats.

Outsourcing 70

Outsourcing BPO Cybersecurity Call Center 70

Magellan Solutions

MAY 3, 2022

In 2018, the multinational company sold its call center business , CATsa, to another global solution provider to divest its non-strategic assets. Around 3,200 jobs were created in the process on top of the 1,800 jobs created in 2018. The lower labor costs in developing countries make it possible. Financial Institutions.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MARCH 13, 2024

Cost Savings Tapping into lower labor costs in offshore regions allows companies to reduce expenses and improve their bottom line. Then, in 2018, they expanded to the Philippines, setting up an additional outsourced customer service base in Cebu to further strengthen their global support capabilities.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

APRIL 19, 2023

Based on 2018 PwC research titled “ Future of Customer Experience Survey ,” 32% of all customers worldwide said they would stop doing business with a brand they adored after just one negative encounter. Reduced Costs Outsourcing can save costs by having access to countries with lower labor costs.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Groove Technology

SEPTEMBER 26, 2024

Costs One of the primary drivers for outsourcing is cost savings. A study by Accelerance found that companies can save up to 40-70% on development costs by outsourcing to countries with lower labor costs. However, it's crucial to consider hidden costs such as communication overheads and potential quality issues.

Software 130

Software Outsourcing Offshoring Nearshoring 130

Magellan Solutions

MAY 6, 2020

In 2018, the multinational company sold its call center business , CATsa, to another global solution provider to divest its non-strategic assets. Around 3,200 jobs were created in the process on top of the 1,800 jobs created in 2018. The lower labor costs in developing countries make it possible. Financial Institutions.

Call Center 52

Call Center Outsourcing Offshoring Banking 52