Everest Group

FEBRUARY 9, 2022

With over $35 billion in software managed services contract value due for renewal in 2 years, IT firms may sweat over cost-of-living-adjustment clause. Prateek Gupta , Practice Director, Everest Group, says there was a decline in contracts with the COLA clause between 2018 and 2020 because of buyers’ pressure back then.

Services Contracting 130

Services Contracting Operational Costs Managed Services Software 130

SourceFit

JUNE 27, 2018

Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP). The majority of call center jobs are middle to high-skilled.

Jobbing 52

Jobbing BPO Call Center Business Process Outsourcing 52

Everest Group

OCTOBER 17, 2023

With slowed IT industry growth, service providers can drive momentum with asset-based business models that center on delivering services built on digital products and platforms or monetizing the platforms and assets themselves. Service provider leaders are grappling to help the IT industry find new avenues of growth.

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Safeguard Global

MAY 1, 2018

For Immediate Release EY Announces Bjorn Reynolds of SafeGuard World International Entrepreneur Of The Year® 2018 Award Finalist in Central Texas AUSTIN, May 1, 2018 – EY today announced that Bjorn Reynolds, Chief Executive Officer of SafeGuard World International, is a finalist for the Entrepreneur Of The Year ® 2018 Award in the Central Texas.

Advisory 52

Advisory Payroll Finance Marketing 52

Chazey Partners

JUNE 19, 2018

Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), was once again invited to chair and … Chazey Partners to Chair and Present at Shared Services & Outsourcing Week Europe Digital Conference 2018 Read More ».

Shared Services 40

Shared Services Robotics Process Automation Global Management Consulting Outsourcing 40

Mercans

MAY 16, 2021

2 for 2018. Mercans, a leading Egypt payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published a new Egypt payroll outsourcing alert. 2 for Year 2018. Egypt – Comprehensive Health Insurance Law No. With its Comprehensive Health Insurance Law No.

Payroll 75

Payroll Outsourcing Insurance BPO 75

SourceFit

NOVEMBER 11, 2014

billion in revenues by 2018 and a compound annual growth rate (CAGR) of 7.6 The largest share of the HCIT market belongs to North America (72 percent), where it is projected to increase to $36 billion by 2018 from $25 billion in 2013. to the growing demand for quality and affordable healthcare services. percent) and Europe (7.2

IT Outsourcing 40

IT Outsourcing Healthcare Outsourcing Pharmaceuticals 40

Microsourcing

SEPTEMBER 8, 2021

When it comes to sectors feeling the strain of financial pressure, spare a thought for the men and women charged with overseeing our healthcare services.

Healthcare 98

Healthcare Outsourcing Insurance Government 98

SourceFit

NOVEMBER 5, 2014

percent compound annual growth rate (CAGR) from 2013 to 2018, according to a recent analyst study published by Research and Markets. The study showed that companies want to reduce costs, and payroll outsourcing means not only more savings but scalable and reliable services and applications that can be accessed anytime.

Offshoring 40

Offshoring Payroll Reduced Costs Outsourcing 40

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Groove Technology

MAY 14, 2023

Its Anypoint Platform enables organizations to integrate their systems, services, and APIs in a flexible, scalable, and secure manner. It was founded in 2006 and acquired by Salesforce in 2018. MuleSoft’s Anypoint Platform allows businesses to create composite applications that integrate with multiple systems and services.

Sourcing 130

Sourcing Flexibility Automation Reduced Costs 130

The Scalers

AUGUST 7, 2024

If you’re looking for an updated guide on offshore development services in India, you’re in the right place. But first, let’s start by defining offshore development services and why they’ve become a solution for Western companies looking for the specialised talent they can’t find at home. What are offshore development services?

Offshoring 91

Offshoring Service Engineering Cybersecurity 91

Everest Group

JULY 23, 2024

For instance, after the 2018 Marriott data breach, the company implemented extensive crisis management training for their customer support teams to better handle the increased volume of calls and concerns from affected customers. It becomes important to evaluate performance after such incidents and learn from failures.

Flexibility 147

Flexibility Banking Risk Management Risk Management 147

Sarah Holliman

APRIL 23, 2018

Nominate your team, or your individual hero, in the Future of Sourcing Awards , taking place October 17, 2018. Nominations are open and being accepted until Friday, June 8, 2018! . Interested in celebrating your company’s achievements? Kearney, leading the marketing efforts for the A.T. She also spent five years at A.T.

Sourcing 130

Sourcing Banking Marketing Analytics 130

Everest Group

FEBRUARY 8, 2024

Read on for recommendations for enterprises, service providers, and competitors to deal with the aftermath of the acquisition of VMware. billion in 2018, it sold the software company’s Veracode platform the following year for US $950 million and intermittently laid off CA Technologies employees.

Software 162

Software Engineering Cybersecurity Marketing 162

Simplr

AUGUST 31, 2022

Surprise and delight’ customer service campaigns seek out ways to create a brand experience that goes above and beyond the typical customer experience. The Power of Great Customer Service Stories. This type of customer service with empathy leads to customer loyalty. What is Surprise and Delight?

Customer Service 98

Customer Service Marketing Service Research 98

Chazey Partners

FEBRUARY 6, 2018

SSON’s 2018 Shared Services for Higher Education conference brings together shared services leaders across all functions and maturity levels at institutes for higher learning to … 3rd Shared Services in Higher Education Read More ».

Shared Services 52

Shared Services Service 52

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Groove Technology

MAY 19, 2024

In the 2017-2018 school year alone, state universities and colleges produced 77,747 IT graduates. Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Hyland

SEPTEMBER 16, 2022

Hyland works with a bank that has steadily unlocked its platform’s potential since 2018. After starting with a cloud-hosted, scan-store-retrieve solution, it integrated OnBase, Hyland’s content services platform, with its Jack Henry banking system. Managed services and its impact on your digital transformation plans.

Banking 105

Banking Healthcare Collaborations Sourcing 105

Perficient Digital Transformation

DECEMBER 8, 2021

Explore the basic architecture on ADF and get to know the components and services involved. ADF is a cloud-based integration service for orchestrating and automating data movement and data transformation with 90 maintenance free connectors built-in at no added cost. A Quick Intro to Azure Data Factory & Its Key Features.

Out-Tasking 98

Out-Tasking Sourcing Analytics Jobbing 98

Everest Group

APRIL 12, 2022

With the high political tensions, service providers need to implement a mix of short- and long-term approaches like reshoring, ally shoring, and partnerships to overcome the crisis. Even though Russia is receiving economic penalties, countries that depend on Russian goods and services have to begin looking for an alternative supply.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Everest Group

APRIL 12, 2022

With the high political tensions, service providers need to implement a mix of short- and long-term approaches like reshoring, ally shoring, and partnerships to overcome the crisis. Even though Russia is receiving economic penalties, countries that depend on Russian goods and services have to begin looking for an alternative supply.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Magellan Solutions

DECEMBER 5, 2022

One of the most gripping trends in healthcare right now is the rife use of virtual healthcare services. In a poll done by the American Medical Association , 20% of doctors said they used RPM, which is twice as many as in 2018. A remote patient monitoring BPO offers revolutionary services in health care whenever they are needed.

Healthcare 74

Healthcare Service BPO Right-Sizing 74

NoonDalton

APRIL 25, 2022

We’re at a point where customer service experts are seriously scratching their heads as they grapple with understanding how to modify customer service programs accordingly. People now have absolute autonomy over what, where, when, and how they consume the goods and services companies provide. Self-Service.

Customer Service 98

Customer Service Research Government Analytics 98

Groove Technology

SEPTEMBER 7, 2021

Such costs can vary from $5,000 to $10,000 annually (Clutch, 2018). Below is a list of the potential factors that have the greatest impact on application cost: Application infrastructure services (server, hosting, domain). Integration of third-party APIs and services (e.g. You Need To Be Aware Of Support &Amp; Maintenance Costs.

Design 246

Design Software Research Out-Tasking 246

31 West

JUNE 9, 2018

In simple terms, because not all jobs can be done in house, outsourcing makes it possible to delegate specific parts of a project or service offering to efficient service providers who are experts in that particular field. Outsourcing customer service saves a lot of money. How Do You Outsource? How Does Outsourcing Work?

Outsourcing 130

Outsourcing Content Writing Nearshoring Offshoring 130

AS White Global

DECEMBER 4, 2023

This exceptional team from ASW Malaysia has been recognised for their unparalleled support services for our client partner Aviso Broking. Elya: I’ve been with ASW since July 2018. Nat: I started at ASW on March 2018. Outside of work, I enjoy doing community service. Outside of work, I enjoy hiking and running.

Administrative 98

Administrative Accounting Finance Collaborations 98

Perficient Digital Transformation

NOVEMBER 16, 2021

Middleware is oftentimes forgotten because it is the framework to help solve the underlying functionalities that you need to create applications and services. Perficient’s middleware and application modernization expertise earned us the Red Hat 2020 Application Platform Success Partner of the Year and 2018 Rising Star Partner of the Year.

Jobbing 115

Jobbing Software Design Business Development 115

Zinnov

SEPTEMBER 20, 2022

The business models of Create and Operate are closely aligned as the offerings of Create are the main drivers to adopt Operate services. These included a partnership with PTC (2016) and Autodesk (2018), which at the time were two of the most used designing software by industrial customers.

Engineering 115

Engineering Design Collaborations Software 115

IBM Services

MARCH 21, 2024

5G, or fifth-generation mobile technology , is a new specification for wireless networks developed in 2018 by the 3rd Generation Partnership Project (3DPP) to guide the development of devices, including smartphones, PCs, tablets and more, that are designed to run on 5G networks. What is 5G?

Healthcare 93

Healthcare Design Right-Sizing Out-Tasking 93

Infosys Consulting

JUNE 15, 2023

In recent years, services related to blockchain and cryptocurrencies have attracted increasing attention on the financial markets. BaFin assumes that payment and value asset service providers are increasingly exposed to money laundering risks. He has extensive consulting experience within the e-commerce and financial services domain.

Regulations 98

Regulations E-Commerce Administrative Banking 98

Perficient Digital Transformation

OCTOBER 25, 2021

Prior to this award, we were named inRiver’s 2014 Partner of the Year and 2018 Emerging Partner of the Year. This is an incredible recognition of our team and the hard work and collaboration they contribute each day. Our Relationship with inRiver. Learn more about our partnership with inRiver today.

Retail 69

Retail Manufacturing Collaborations Management 69

Go4Customer

JULY 5, 2024

The rising need for customer-oriented government services has placed a great emphasis on the importance of call centers in enhancing the quality of the citizen-government relations.

Call Center 40

Call Center Government Service 40

Premier BPO

MAY 24, 2021

We offer a wide range of services from Back-Office , IT Support , Contact Center Solutions , E-commerce Support , Finance & Accounting Services , Healthcare Solutions , etc. is pulled on both sides for the minimum wage raise decision, where economics has to battle sentiment. 45% in 2019. An average of 54% in 2020 – 2021.

Outsourcing 130

Outsourcing Offshoring BPO E-Commerce 130

Designveloper

SEPTEMBER 2, 2021

This is a natural result of customers expecting to interact with products and services in real-time. The Future of the FrontEnd Web Development in 2018. The year 2018 recorded discernible trends and events in JavaScript. A wealth of new technologies, languages, frameworks, and libraries have been added to the core tools (e.g.

E-Commerce 97

E-Commerce Design Out-Tasking Jobbing 97