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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1].

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VXI Dominates 16th International ICT Awards with 2 Major Honors

VXI

Manila, Philippines (July 5, 2022) – VXI Global Solutions, a leading provider of Business Process Outsourcing (“BPO”) services to businesses around the world, dominated the recently held 16th International ICT Awards by clinching the honors for Best Employer of the Year and Best Foreign-owned Company of the Year.

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When Do You Need to Outsource a Call Center

Magellan Solutions

Outsourcing is becoming a trend in the business world right now. Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 billion market worth in 2019? Companies of all sizes are realizing the benefits of outsourcing.

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US Companies That Outsource And Remained Recession Proof

Magellan Solutions

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. In fact, a lot of key industry players are taking advantage of offshore outsourcing.

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Battling Turnover, Attrition, And Minimum Wage Increases with Outsourcing

Premier BPO

45% in 2019. Turnover and attrition are top drivers for companies to find alternative solutions, in order to function, irrespective of company size. It also gives your competitors the time and edge to beat your business in the market, while you are looking for the right fit. An average of 54% in 2020 – 2021.

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Top 10 Data Labeling Companies Helping AI Move Forward

Pure Moderation

Chat with us for the right Data Labeling partner. With offices in Vietnam, Thailand, Laos, Indonesia, the Philippines, India, the EU, and the USA, Pure Moderation helps businesses of any size to test and improve their machine learning models with a community of qualified contributors, available 24/7.

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USA Payroll Outsourcing & HR Insights

Mercans

If you are too busy to deal with another country or do not have a local legal entity in the USA and need to hire staff there, then Mercans’ PEO/GEO services in the USA are the right solution for you. Our recruitment and immigration specialists will help you find the right staff and complete their immigration process quickly.

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