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7 Things You Must Know Before Outsourcing Call Center Services in 2021

Redial

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience [1].

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Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

While not a newcomer to service delivery, Africa has recently been experiencing a surge from buyers and service providers in adoption and investment, making this a region to watch for technical support and other value-added IT and business process services (BPS).

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India’s Tier 2 and 3 Cities: The Next Hotbeds for Growth | Blog

Everest Group

While India’s tier 1 cities have dominated global services delivery for more than two decades, the country’s tier 2 and tier 3 cities are gaining traction to become the next hot spots. This area has the most established global services delivery ecosystem but the least cost arbitrage among tier 2 cities.

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5 Reasons to Consider Merida When Nearshoring to Mexico

Ivemsa

Nearshoring to Mexico is not a new concept. Merida is one of the main locations to keep on the shortlist of places to set up nearshoring to Mexico. Merida is one of the main locations to keep on the shortlist of places to set up nearshoring to Mexico. Differing from the lifestyle of nearshore manufacturing near the U.S/Mexico

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Six Highlights from the 2022 NASSCOM GCC Conclave to Watch | Blog

Everest Group

India’s continued position as a leading destination for Global Capacity Centers (GCCs) was among the key themes emerging from the first hybrid National Association of Software and Service Companies (NASSCOM) GCC Conclave on June 29-30 in Hyderabad. Mature GCCs are betting big on services orchestration.

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Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?

Everest Group

Global CXM provider Comdata offers end-to-end management solutions (acquisition, retention, customer service, technical support, and credit collection) in 30 languages across four continents and 21 countries with its network of 50,000-plus agents. Read on to find out what this big deal will mean. Creation of a global champion.

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Reinvesting in Mexico: 3 Sectors That Are Leading the Way

Ivemsa

manufacturers are moving their facilities from China to Mexico or expanding their operations outside their headquartered city for the first time and nearshore manufacturing south of the border. The Guadalajara plant remains open and will focus on the production of motorcycles and service parts.