Forrester Digital Transformation

MAY 25, 2022

Gaia-X launched to great fanfare in 2019 as a joint initiative of the German and French governments to reclaim data sovereignty from non-European public cloud providers. Despite hefty promises, production ready services have not been delivered to the market, with customers continuing to wait like poor Godot.

Government 130

Government Marketing Service 130

Everest Group

MARCH 28, 2022

I shared my perspectives on various service provider firms many times over the years in blogs, especially at times of industry consolidation, or when new technologies and business models impact the market, as economic cycles ebb and flow, and as relationships and contracts change because of new expectations of the providers’ clients.

Marketing 130

Marketing Service 130

Zinnov

JUNE 16, 2023

Technology services is a sector that has attracted many private equity investors. More than 2,000 transactions involving private equity firms and technology services companies have taken place since January 2019, …

Service 76

Service 76

Everest Group

JULY 4, 2022

In our blog in 2019, Oracle Wins Over Microsoft and SAP in the Cloud ERP BigTech Battle , we discussed how Oracle ERP Cloud is winning against SAP S/4HANA and Microsoft Dynamics 365. Let’s look at what has changed since 2019: Oracle has improved its commercial flexibility, which was a major contention among enterprises.

Marketing 130

Marketing Flexibility Sales Collaborations 130

Everest Group

JULY 25, 2023

CTO, CPO, COO, CEO Chief supply chain officer Vice president of innovation, automotive Managing director – engineering Head of information systems R&D Vice president – purchasing, engineering Vice president – operations Global sourcing managers Vendor managers Head of outsourcing Head of engineering Susmitha Devisetty Senior Analyst Mayank (..)

Engineering 130

Engineering Marketing Manufacturing Outsourcing 130

Hyland

AUGUST 12, 2022

The effort is part of Hyland’s annual Week of Service , and this is just one of a couple of dozen of organizations where Hylanders are pitching in this year. What started as a single day in the Cleveland area has expanded to a week-long event at a variety of locations, and now it’s called our Week of Service. HeretoHelp.

Service 98

Service Collaborations Efficiency Management 98

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Marketing 130

Marketing Cybersecurity Right-Sizing Managed Services 130

31 West

SEPTEMBER 5, 2022

Managed services help businesses improve their operational efficiency while reducing functioning costs. The increased tendency of IT services outsourcing has facilitated the expansion of the MSP industry. Managed services refer to outsourcing management processes to a third-party service provider. billion in 2021.

Cybersecurity 130

Cybersecurity Right-Sizing Managed Services Outsourcing 130

Future of Digital Sourcing Outsourcing

APRIL 6, 2021

Outsourced Shuttle Services: The New Normal of the Shuttle Bus Experience. Corporate offices once filled with hustle and bustle have mostly turned into ghost towns, resulting in a significantly decreased need for shuttle and transportation services. So, what’s next for the future of shuttles?

Outsourcing 98

Outsourcing Service Facilities Management Pharmaceuticals 98

Go4Customer

SEPTEMBER 24, 2021

The BPO service industry has experienced remarkable growth during the early times of the pandemic. billion during 2019-2024, with a CAGR (compound annual growth rate) of 7.39 As per the forecast and analysis made by Technavio, the global BPO market is projected to increase by USD 76.96 If we talk about India, today, India?s

BPO 70

BPO Service Outsourcing Marketing 70

Everest Group

JULY 26, 2022

To better understand where the market is headed, we looked at the Annual Mortgage Origination estimate from 1990 to 2019 before the pandemic. Enterprises solely relying on origination as their core services are faced with lower volumes, leading to increasing layoffs of employees working in areas with reduced demand.

Jobbing 130

Jobbing Out-Tasking Outsourcing Marketing 130

Automation Anywhere

DECEMBER 1, 2020

Today, as businesses move to the cloud, interest is growing in RPA-as-a-Service, which delivers RPA functionality in the cloud, fully hosted and managed by the RPA provider. This adds cloud security as another important consideration when businesses are evaluating RPA-as-a-Service vendors. SOC 2 reports are unique to each organization.

Service 96

Service Robotics Process Automation Regulations Automation 96

31 West

FEBRUARY 1, 2023

Now that the latest edition of Windows Server has been launched, it’s advisable that all businesses, especially IT help desk service providers , upgrade their windows to the 2022 edition to reduce the risk of cyber threats. It was introduced in the 2019 edition and got an upgrade in 2022.

Design 130

Design Management Service 130

McKinsey & Company

JUNE 8, 2022

Jenny Wang created the Instagram account @asiansformentalhealth in fall 2019. As the pandemic—and anti-Asian hate—spread, it became a haven for Asian Americans seeking mental-health resources.

Accounting 22

Accounting Service 22

Everest Group

JUNE 28, 2022

DALLAS, June 28, 2022 — As supply chain issues hamper global economies, Everest Group predicts that the market for supply chain management (SCM) business process services (BPS) will expand at a 16-18% compound annual growth rate between 2021 and 2023, after achieving a sharp post-pandemic recovery in 2021 to reach US $2.4-2.6

Supply Chain Management 130

Supply Chain Management Outsourcing Marketing Management 130

31 West

JANUARY 24, 2024

They don’t just manage the technical services, but facilitate a robust ticketing system and after-hours customer service for emergency support. We’ve gathered some tips from IT experts on how engineering service providers can improve their security protocols using Office 365. Let’s take a look.

Engineering 100

Engineering Service Cybersecurity Accounting 100

Premier BPO

MAY 13, 2021

The Adobe Digital Economy Index declared that Americans spent $844 billion during the first twelve months of the pandemic, a 42% rise from 2019. According to a UNCTAD report titled “Covid 19 and E-Commerce – A Global Review”, the share of E-Commerce in global retail grew from 14 % to 17% from 2019 to 2020.

E-Commerce 130

E-Commerce Retail BPO Sales 130

Everest Group

JANUARY 12, 2023

While India’s tier 1 cities have dominated global services delivery for more than two decades, the country’s tier 2 and tier 3 cities are gaining traction to become the next hot spots. This area has the most established global services delivery ecosystem but the least cost arbitrage among tier 2 cities.

Nearshoring 130

Nearshoring Government Marketing Collaborations 130

Everest Group

JULY 8, 2022

India’s continued position as a leading destination for Global Capacity Centers (GCCs) was among the key themes emerging from the first hybrid National Association of Software and Service Companies (NASSCOM) GCC Conclave on June 29-30 in Hyderabad. Mature GCCs are betting big on services orchestration.

Nearshoring 130

Nearshoring Offshoring Banking Flexibility 130

Perficient Digital Transformation

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Service 69

Service Insurance Banking Automation 69

Everest Group

MAY 11, 2023

Read on to learn about the healthcare provider trends coming and how service partners can help hospitals and health systems overcome the challenges in an economic downturn. As a result, medical supply prices were up a whopping 46% at the end of 2021, compared to 2019. What does this mean for service providers?

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Everest Group

MAY 12, 2022

Newly released research from Everest Group indicates that employers investing in impact sourcing are reporting long-term cost savings, reliable service delivery, improved brand equity, positive social and environmental impacts, easy access to untapped talent, and a stable, engaged workforce with a low attrition rate.

Impact Sourcing 130

Impact Sourcing Sourcing E-Commerce Research 130

31 West

SEPTEMBER 14, 2022

Based on the current situation, it’s not hard to assume that the demand for outsourced IT services will keep increasing. The market for managed services has grown worldwide over the last few years. billion in the year 2019 and is forecasted to achieve the mark of 356.24 What do You Mean by Managed Services? Data Backup.

IT Outsourcing 130

IT Outsourcing Outsourcing Managed Services Operational Costs 130

Everest Group

FEBRUARY 8, 2024

Read on for recommendations for enterprises, service providers, and competitors to deal with the aftermath of the acquisition of VMware. billion in 2019, Broadcom sold Symantec’s cybersecurity services business to Accenture and the enterprise consulting group to HCL Technologies in 2020 Broadcom might be treading a similar path with VMware.

Software 162

Software Engineering Cybersecurity Marketing 162

Groove Technology

AUGUST 10, 2022

Employer of Record (EOR) is a service provider that employs workers on their payroll, but the workers are employed by other businesses. Additionally, it works for businesses who do not intend to establish operations in Vietnam but wish to outsource procedures such as IT support and customer service. Employment contracts.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

Everest Group

MARCH 10, 2023

Some of these regions have relatively high maturity for the delivery of certain trust and safety services (e.g., Kenya has high maturity in the delivery of data annotation services). Another trend to keenly observe is the growing number of partnerships among service providers and technology providers.

Regulations 147

Regulations Offshoring Research Out-Tasking 147

Automation Anywhere

NOVEMBER 9, 2020

A case in point: RPA deployments for HR shot up by 50 percent between 2019 and 2020, according to the 2019-2020 Sierra-Cedar HR Systems Survey. HR has many standardized manual processes that are slow and cumbersome to perform and delay providing services for employees.

Human Resources 98

Human Resources Automation Robotics Process Automation Payroll 98

Magellan Solutions

MARCH 27, 2023

You should base your decision on which one offers the finest customer service. A distinguished company will take pride in giving exceptional customer service. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Groove Technology

MAY 19, 2024

With the global IT outsourcing market expected to grow at an annual rate of 5.48% from 2019 to 2029, the Philippines is strategically positioned for growth in the next decade due to its vast pool of IT professionals and supportive government incentives.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Premier BPO

AUGUST 17, 2021

Ranked high among the top emerging digital hub destinations by a Kearney 2019 report, Pakistan surpasses well-established Asian outsourcers like India, China, and the Philippines in terms of financial viability. IT products and services exports to over 120+ countries – MOIT. 16 State-of-the-art software technology parks.

Offshoring 246

Offshoring BPO Outsourcing Government 246

31 West

DECEMBER 19, 2022

Any IT issue that results in the disruption of business services is known as an incident. It may affect your employees’ ability to complete a business deliverable or hinder customers from using your product or service. ITIL is a framework aiming to standardize IT services’ lifecycle within businesses.

Management 130

Management Service Outsourcing Software 130

Everest Group

MARCH 19, 2024

In this first blog of our two-part series, we delve into quantum computer types, opportunities for businesses and IT service providers, and their impact on modern cryptographic algorithms. Google’s “quantum supremacy” in 2019 with a 53-qubit processor and IBM’s 433-qubit chip, IBM Osprey, set records.

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

IBM Services

MAY 16, 2023

To help companies better deliver on their marketing vision and scale their marketing business processes, managed marketing services (MMS) offshore has become a fast growing trend. According to an Everest Group® study , offshore MMS centers increased over 50% from 2019 to 2022. What are managed marketing services (MMS)?

Marketing 72

Marketing Management Service Offshoring 72

Zinnov

SEPTEMBER 20, 2022

The business models of Create and Operate are closely aligned as the offerings of Create are the main drivers to adopt Operate services. between 2019 and 2020 was key to fulfilling this vision. The addition of Obvioos in 2019 helped them relay these experiences for in a device agnostic environment.

Engineering 115

Engineering Design Collaborations Software 115

Everest Group

MARCH 29, 2023

Read on to understand the new global capital market trends, the staying power of retail investors, and the impact on investment banks, asset and wealth managers, and service providers. As illustrated below, overall global equity issuance was stagnant from 2017-2019, while global debt issuance has been steadily rising since 2017.

Retail 130

Retail Marketing Banking Offshoring 130

Everest Group

FEBRUARY 2, 2023

With the advent of chatbots reaching human-like sentience and mannerisms, and banks being at the forefront of adopting conversational Artificial Intelligence (AI ), the question arises whether ChatGPT threatens the likes of Google, other AI platforms, and the non-critical workforce in the technology and services industries.

Banking 130

Banking Out-Tasking Insurance Engineering 130

Premier BPO

FEBRUARY 10, 2022

million, in 2021 from 2019 – Annuity.org. Particularly driven by panic buying during the pandemic, the increased demand for goods and services has led laborers to imagine a better lifestyle. Co-sourcing partners have offshore resources that offer low-cost, high-quality services, parallel to standards of in-house employees.

Co-Sourcing 130

Co-Sourcing BPO Jobbing Sourcing 130