Blue Ocean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Does it align with your own?

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Blue Ocean

JULY 13, 2023

However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Every year, this national sports association holds their annual pro championships.

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Blue Ocean

FEBRUARY 17, 2022

As you evaluate your business continuity plan (BCP) with your outsourced partner (whether you’re going to market or renewing with a long-standing partner,) keep the following considerations top of mind. When the world came to a stop in March of 2020, we transitioned almost all our on-site agents to work-at-home over the course of three days.

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Blue Ocean

JUNE 17, 2021

We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.

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Magellan Solutions

FEBRUARY 4, 2021

Outsourcing BPO Philippines Amidst the Pandemic. Yet according to an online job portal, the BPO industry is the top hiring sector for 2020. With 23% hiring activity in 2020. What to Expect in the Philippines Call Center Scene. Contact centers in the Philippines showed an impressive growth in this sector.

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Blue Ocean

JUNE 10, 2021

What’s the Outlook for Contact Center Budgets? From consumers to small businesses to enterprise organizations, there’s no denying that wallets were squeezed in 2020 as the height of the pandemic took its toll. For contact centers, things got tight as many saw a sustained drop in contact volume.

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Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

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