Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS provided the needed strength and agility to seamlessly supply value without disruption from the pandemic.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

JANUARY 26, 2022

headcount growth in 2022, a much more positive growth sentiment than expressed in 2020 (5.2%) and 2021 (2.7%). 1 constraint heading into 2022 is “finding enough talent to run the business.”. in Global Business Services, 6.7% On one hand, enterprises anticipate 7.4% On the other hand, enterprises report their No.

Research 130

Research Nearshoring Engineering Sourcing 130

Chazey Partners

JANUARY 26, 2021

The report highlights the five most critical areas based on SSON’s global survey in late 2020. It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. Global Business Services – Transformation Driver & Digital Enabler.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Chazey Partners

OCTOBER 6, 2020

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

Neo Group

APRIL 12, 2022

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization. Supply chain disruption was one of the biggest pain points in 2020-21.

Cybersecurity 52

Cybersecurity Analytics Global Business Services Automation 52

IBM Services

AUGUST 16, 2021

In the summer of 2020, a spotlight was cast on the need for organizations to focus on racial diversity and inclusion by developing a comprehensive and systemic approach. Business Unit (USBU) partnered with IBM Global Business Services on a journey to transform its Talent Acquisition function and provide seamless RPO support.

Collaborations 52

Collaborations Global Business Services Outsourcing Service 52