Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Challenges Abound – A Global Talent Shortage Compounded by Rising Costs. Action #5 – Obsess Over Employee Experience.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. headcount growth in 2022, a much more positive growth sentiment than expressed in 2020 (5.2%) and 2021 (2.7%). in Global Business Services, 6.7%

Research 130

Research Nearshoring Engineering Sourcing 130

Chazey Partners

JANUARY 26, 2021

The report highlights the five most critical areas based on SSON’s global survey in late 2020. It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. Global Business Services – Transformation Driver & Digital Enabler.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

The Hackett Group

JULY 13, 2021

z International for Order-to-Cash; Reckitt for IT Opportunity-to-Deployment; Vodafone Procurement Company for Source-to-Purchase; and Wipro Limited for Hire-to-Retire. The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

The Hackett Group

AUGUST 10, 2021

z International for Order-to-Cash; Reckitt for IT Opportunity-to-Deployment; Vodafone Procurement Company for Source-to-Purchase; and Wipro Limited for Hire-to-Retire. companies in 2020. Services include business transformation, enterprise analytics and global business services.

Research 52

Research Analytics Sales Finance 52