Everest Group

MARCH 21, 2022

Impact sourcing is a business imperative that will not only help companies reach new talent pools but also offer opportunities to marginalized communities and populations, especially women. Empowering women through impact sourcing.

Impact Sourcing 130

Impact Sourcing Sourcing Sales Jobbing 130

Intelligent Sourcing

JUNE 5, 2023

The return of IAOP’s Summit was the first in-person event since 2020 due to the Covid-19 pandemic. As a rising […] The post Impact sourcing has never been more critical: IAOP OWS23 takeaways appeared first on Intelligent Sourcing.

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing Design 52

ScaleHub

JUNE 5, 2023

The return of IAOP’s Summit was the first in-person event since 2020 due to the Covid-19 pandemic. With a thoughtful relaunch, the 2023 … Impact sourcing has never been more critical: IAOP OWS23 takeaways Read More »

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing 52

Everest Group

MARCH 23, 2022

GBS organizations also saw higher Net Promoter Scores (NPS), a metric showing customer satisfaction and loyalty, with an increase of 10-25% in 2020 and 2021, and established higher stakeholder engagement and service delivery expansion. Five Actions GBS Leaders Should Take to Address 2022’s Challenges.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Intelligent Sourcing

JUNE 5, 2023

Shadow Careers is an impact sourcing and job creation initiative which originated in Mitchells Plain, Cape Town.

Jobbing 52

Jobbing Impact Sourcing Sourcing 52

Raya Contact Center

DECEMBER 22, 2024

These locations also offer an opportunity to meet impact sourcing goals. Egypt is home to a multilingual workforce of approximately 250,000 full-time equivalents (FTEs), capable of supporting over 20 languages in both voice and non-voice business process services.

Government 45

Government Impact Sourcing Research Analytics 45

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? During the COVID surge of 2020, the primary focus for BPOs was a rapid shift to work-at-home with a massive investment in remote architecture, training, systems, security, and agent collaboration tools.

BPO 52

BPO Outsourcing Nearshoring Call Center 52