Chazey Partners
FEBRUARY 4, 2020
It’s 2020! And it’s time for the Shared Services Week Orlando again! This year we will be leading a workshop titled “Creating your next-generation future … Shared Services & Outsourcing Week Orlando 2020 Read More ».
Chazey Partners
JANUARY 26, 2021
The report highlights the five most critical areas based on SSON’s global survey in late 2020. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners.
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Everest Group
APRIL 13, 2022
This responsibility spans Everest Group’s research offerings focused on executives in IT, sourcing & vendor management, and shared services. Jimit Arora leads Everest Group’s practice focused on serving enterprise customers. Prashray Kala. Vice President. Prashray Kala. Related Resources.
Everest Group
JANUARY 27, 2022
Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.
Everest Group
MARCH 23, 2022
GBS organizations also saw higher Net Promoter Scores (NPS), a metric showing customer satisfaction and loyalty, with an increase of 10-25% in 2020 and 2021, and established higher stakeholder engagement and service delivery expansion. Five Actions GBS Leaders Should Take to Address 2022’s Challenges.
Automation Anywhere
JANUARY 5, 2021
Yet, even in our chaotic 2020 business world, there is a superpower that can aid a company’s survival and even boost its post-pandemic success. The company completed a new, RPA-enhanced shared services center by 2020 that added 50% capacity in Tricor’s payroll services and 30% improvement to employee productivity.
Automation Anywhere
JANUARY 13, 2021
The recent “State of Federal RPA Report” assessed 23 agency RPA programs and found that the number of automation increased by 110% between 2019 and 2020 alone. RPA was even a line item in the Budget of the United States for Fiscal Year 2020, called out in a box to stress its critical nature. Hours saved by RPA rose 195%.
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