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Customer Experience Management (CXM) Outsourcing Spiked 12-14% in 2021 as Enterprises Doubled Down on Delivering Digital Experiences to Customers—Everest Group

Everest Group

DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group.

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12 Microsoft Ignite Announcements (Fall 2021)

Perficient Digital Transformation

November 2-4 marked the second Ignite of 2021, bringing so many announcements and captivating the Microsoft community with a flood of “new”. From seemingly small quality of life changes to holistic new apps and experiences, this fall edition of Microsoft Ignite 2021 introduced plenty to talk about! Check it out here.

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Becoming a “Bahama Mama” Crypto-Style: A Closer Look at The Digital Asset Landscape in The Bahamas

Perficient Digital Transformation

As reported by the World Bank, in 2021 the GDP of The Bahamas was $9.91 In 2021, FTX, the crypto derivatives marketplace, made the decision to relocate from Hong Kong to the Bahamas. Traditionally reliant on tourism, the Bahama economy suffered significantly during Covid. Billion, down 14.5% ( and down even more from the $13.16

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2021 CX Highlights and What to Expect in 2022

TTEC

Invitees: Peter Ryan, Principal Analyst, Ryan Strategic Advisory. Joined by Alistair Niederer, Head of EMEA at TTEC, the two discuss topics with host Mark Hillary such as pro-active CX investments, work at home, hybrid operating models, technology adoption, plus what to look out for in 2022. Host: Mark Hillary - CX Analyst & Author.

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The Hackett Group Announces 2021 Digital Award Winners

The Hackett Group

MIAMI & LONDON, July 13, 2021 – The Hackett Group, Inc. NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

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SirionLabs September 2021 Newsletter

SirionLabs

Previously, Thomas was with KPMG, LLP, where he led an internal sales consultancy that assisted firm partners in contracting for advisory and tax services. G2 Reviews] SirionLabs is a High Performer on G2’s Fall 2021 CLM Grids. The post SirionLabs September 2021 Newsletter appeared first on SirionLabs. READ MORE. [G2

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SirionLabs September 2021 Newsletter

SirionLabs

Previously, Thomas was with KPMG, LLP, where he led an internal sales consultancy that assisted firm partners in contracting for advisory and tax services. G2 Reviews] SirionLabs is a High Performer on G2’s Fall 2021 CLM Grids. The post SirionLabs September 2021 Newsletter appeared first on SirionLabs. READ MORE. [G2