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CGS Receives 2021 Customer Experience Innovation Award

CGS Inc

10/14/2021. Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The award is presented by TMC, a global, integrated media company, and TMC’s CUSTOMER magazine. Congratulations to CGS for receiving a 2021 Customer Experience Innovation Award.

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Outsourcing’s Best Kept Secret – Offshoring To Pakistan In The Words Of An Industry Veteran

Premier BPO

PAKISTAN BUSINESS PROCESS OUTSOURCING COMPANIES CAN BE A DIFFERENTIATOR FOR YOU IN TERMS OF QUALITY, EDUCATION, CULTURE, AND COST. Offshore Outsourcing to Pakistan is the value-added key differentiator you should consider when choosing an Asian Outsourcing destination in 2021-2022. businesses such as MTBC.

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RCX Unveils its 22 Strategy: Ready for the Metaverse, Ready for Anything!

Raya Contact Center

RAYA CX held a press conference this week to celebrate 2021’s milestones and unveil its 2022 strategy. Ahmed Refky, the CEO of RCX, stated that 2021 was a milestone in RCX’s history and portfolio. This year, RCX was also listed among the top 100 global outsourcing companies in the IAOP rankings.

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What Are the Benefits of Global Outsourcing?

NoonDalton

Offshoring is another name for global outsourcing, which is the practice of outsourcing work to a third party headquartered abroad. This post will discuss the main causes that prompt businesses to outsource internationally, along with benefits and drawbacks. billion in 2021 and is projected to reach $435.89

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Understanding the Different Types of Outsourcing for Custom Software Development

Groove Technology

Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.

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Open Access BPO Invests $20 Million to Expand Taipei Knowledge Process Outsourcing Facility

OpenAccess BPO

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office.

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CGS Awarded Gold in Americas Region, 2021 Top Ranking Performers Awards / Best Tech Innovation Award Vendor – Live Agent Support Solution Category

CGS Inc

10/19/2021. The Global Conference and Awards will be held in January 2022. The 2021 Top Ranking Performers Awards attracted more than 2,000 entries from over 80 nations. We are thrilled to have won the gold in the Americas for the Top Performers Award,” said Steven Petruk, president of Global Outsourcing division, CGS.