Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

Call Center 40

Call Center Contact Center Outsourcing Outsourcing BPO 40

Blue Ocean

FEBRUARY 10, 2021

The post It’s 2021. Are You Going to RFP for Your Contact Center This Year? However, the pandemic has changed us all. We’ve added 10 bonus pandemic RFP questions in an accompanying infographic below. For more RFP questions, download our customizable Excel RFP template today! appeared first on Blue Ocean.

Outsourcing 52

Outsourcing Contact Center Outsourcing 52

Mattsen Kumar

OCTOBER 12, 2023

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Blue Ocean

JULY 13, 2023

In 2021, the championship went forward but with many restrictions. Every year, this national sports association holds their annual pro championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. By 2022, fans were starved for action.

Outsourcing 92

Outsourcing Customer Service Contact Center Outsourcing Service 92

Blue Ocean

JUNE 10, 2021

But what does such an unprecedented year mean for the years ahead in terms of contact center budgets? We’re well into 2021, and the good news is that, so far, just over half (52%) of companies around the world are expecting and experiencing a moderate or sharp increase in their customer care budgets.

Outsourcing 52

Outsourcing Contact Center Outsourcing Advisory Cybersecurity 52

Magellan Solutions

FEBRUARY 4, 2021

Entrepreneur 2019 reports that the Philippines has 20% global call center market share. As well as an industry leader in contact center outsourcing. These contact centers and other outsourcing services. Despite the pandemic, the Philippines call center bounces back.

Call Center 40

Call Center BPO Contact Center Outsourcing Outsourcing 40

Magellan Solutions

JULY 16, 2021

7 Important Factors Affecting Telemarketing Services Prices 2021. If you are not aware yet, the most popular payment models of call centers are per hour basis. Operating in the same or comparable time zones as your clients is one of the advantages in contact center outsourcing.

Call Center 52

Call Center Service Contact Center Outsourcing Business Process Outsourcing 52