2021 Contact Center Outsourcing Outsourcing 
Mattsen Kumar
OCTOBER 12, 2023
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. According to Statista Survey 2021 Reports, 16.7
Blue Ocean
JULY 13, 2023
In 2021, the championship went forward but with many restrictions. The post Championing the Championship: Outsourced Customer Care for a National Sports Association [A Case Study] appeared first on Blue Ocean. Every year, this national sports association holds their annual pro championships. By 2022, fans were starved for action.
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Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.
Blue Ocean
JUNE 10, 2021
But what does such an unprecedented year mean for the years ahead in terms of contact center budgets? We’re well into 2021, and the good news is that, so far, just over half (52%) of companies around the world are expecting and experiencing a moderate or sharp increase in their customer care budgets.
Blue Ocean
FEBRUARY 10, 2021
After a year flirting with the ever-present “pause” button, we’re seeing many more businesses hit the gas on their customer care program—in particular, seeking out the right outsourced partner. The post It’s 2021. Are You Going to RFP for Your Contact Center This Year? Sound like a familiar scenario?
Blue Ocean
JUNE 17, 2021
We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers. Ensuring robust business continuity is in place for customer care is one way an outsourcer can help relieve the burden.
Mattsen Kumar
MAY 7, 2024
As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency. According to Statista Survey 2021 Reports, 16.7
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