Everest Group

JANUARY 13, 2022

Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic. LIVE WEBINAR. 5 Success-driving Actions GBS Organizations Need in 2022.

Global Business Services 130

Global Business Services Research Service Management 130

Everest Group

OCTOBER 28, 2021

October 28, 2021 |. Summary Telecom global business services (GBS) organizations have evolved to incorporate next-gen technology into the organizational infrastructure to enhance their capabilities and improve value-add delivered. VIRTUAL ROUNDTABLE | MEMBERSHIP EVENT. 8 AM CDT | 9 AM EDT | 2 PM BST | 6:30 PM IST.

Global Business Services 130

Global Business Services Service 130

Chazey Partners

JANUARY 26, 2021

The report highlights the five most critical areas based on SSON’s global survey in late 2020. It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Everest Group

OCTOBER 13, 2021

October 13, 2021 |. Summary Mature banking, financial services, and insurance (BFSI) global business services (GBS) organizations are taking on advanced vendor management organization (VMO) roles, acquiring more responsibility in governing service provider delivery.

Strategic Sourcing 130

Strategic Sourcing Insurance Global Business Services Banking 130

Everest Group

OCTOBER 19, 2021

October 19, 2021 |. A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. LIVE WEBINAR. 9 AM CDT | 10 AM EDT | 3 PM BST | 7:30 PM IST.

Automation 130

Automation Shared Services Global Business Services Research 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Chazey Partners

JANUARY 26, 2021

JAN, 2021 Chazey Partners, a global management consulting firm specializing in Shared Services, Business Transformation and Robotic Process Automation (RPA), is thrilled to … Shared Services Trends in 2021: State of Global Shared Services Report Read More ». CAMPBELL, CALIF.

Shared Services 52

Shared Services Robotics Process Automation Service Global Management Consulting 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

The Hackett Group

JULY 13, 2021

MIAMI & LONDON, July 13, 2021 – The Hackett Group, Inc. NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 130

Finance Accounting Outsourcing Retail 130

The Hackett Group

AUGUST 10, 2021

Q2 2021 net revenue of $73.0 Q2 2021 GAAP EPS of $0.32. Q2 2021 pro forma EPS of $0.39, which exceeds the high end of guidance or $0.30, excluding the SAP software sale transaction, which is at the high end of guidance. MIAMI, FL – August 10, 2021 – The Hackett Group, Inc. million SAP software sale transaction.

Research 52

Research Analytics Sales Finance 52

Everest Group

JANUARY 26, 2022

Latin America and the Caribbean, although supported by a stable population pyramid and featuring strong pockets of expertise in contact center and IT services, is hampered by dicey geopolitical and macroeconomic situations. headcount growth in 2022, a much more positive growth sentiment than expressed in 2020 (5.2%) and 2021 (2.7%).

Research 130

Research Nearshoring Engineering Sourcing 130

The Hackett Group

JULY 8, 2021

In 2021, we incorporated the structural changes associated with technology innovation and digital transformation into our annual benchmarking methodology, creating a new target that we call “digital world class.” In our 2021 Key Issues Study , improving analytics, modeling and reporting was the No. Data and analytics.

Analytics 52

Analytics Automation Design External Service Provider 52

Zinnov

SEPTEMBER 5, 2022

Celonis is evidently benefitting a lot from this acute interest in this field – given that it just raised USD 1 Bn in June 2021 as well. Strong Partner Motion: Celonis boasts of over 2000 technology and consulting partners worldwide to resell its platforms and augment its offerings with its services. Snags in the Rocketship.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Zinnov

MAY 6, 2022

This vibrant space has seen more than 50 acquisitions since 2021 and more than USD 17 Bn of VC/PE money has been poured into this fast-growing space. NICE Systems is a case in point, which has been able to successfully flip its model moving from only 22% SaaS subscription revenue 5 years ago to almost 90% in 2021.

Automation 59

Automation Robotics Process Automation Out-Tasking Healthcare 59

Zinnov

SEPTEMBER 5, 2022

Celonis is evidently benefitting a lot from this acute interest in this field – given that it just raised USD 1 Bn in June 2021 as well. Strong Partner Motion: Celonis boasts of over 2000 technology and consulting partners worldwide to resell its platforms and augment its offerings with its services. Snags in the Rocketship.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Everest Group

DECEMBER 13, 2022

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers. CIOs, CDOs, CTOs, CFOs, CPOs Service providers GBS / Shared services center heads Global services leaders Locations heads. Hrishi Agarwalla. Practice Director.

Sourcing 246

Sourcing Global Business Services Shared Services Marketing 246

Everest Group

NOVEMBER 11, 2021

November 11, 2021 |. Summary Retail and CPG Global Business Services (GBS) organizations have traditionally delivered cost-effective and consistent support services. What’s Next for Retail & CPG GBS Organizations. 8 AM CST | 9 AM EST | 2 PM GMT | 7:30 PM IST.

Retail 130

Retail Global Business Services Government Jobbing 130

Everest Group

MARCH 31, 2022

Summary Global business services (GBS) organizations faced the COVID-19 challenge head-on and emerged as an established asset for the enterprise. Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants.

Human Resources 130

Human Resources Global Business Services Collaborations Jobbing 130