The Hackett Group

JULY 13, 2021

MIAMI & LONDON, July 13, 2021 – The Hackett Group, Inc. NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Everest Group

JANUARY 20, 2022

CEOs and CXOs BPS strategy leads BPS department leads GBS/shared service leaders Global sourcing mangers Vendor managers. Era | Blog Business Process Services (BPS) 4.0: Heralding the Start of a New Era | Report BPS Top 50 – 2021. Era | Blog Business Process Services (BPS) 4.0: Who should attend?

Research 130

Research Shared Services Sourcing Service 130

Everest Group

SEPTEMBER 8, 2022

Service provider leads Enterprise | SVM Global in-house center (GIC) / Shared services center leaders Tech talent leaders Global services leaders Locations leads. Aranya Kalia. Senior Analyst. Prashray Kala. Vice President. Akshay Mathur. Practice Director. Hrishi Raj Agarwalla. Practice Director.

Marketing 130

Marketing Service Sourcing Shared Services 130

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. We saw wages increase significantly in 2021, many by 10% and more. Action #2 – Reset Expectations on Cost Arbitrage from the GBS Model.

Global Business Services 130

Global Business Services Service Impact Sourcing Sourcing 130

Everest Group

NOVEMBER 18, 2021

Year 2021 saw many GCCs initiate their transition to a new normal post the pandemic – one anchored on increased endorsement for the GCC model, increasing responsibilities beyond traditional workstreams, and accelerated adoption of digital technologies.

Analytics 130

Analytics Shared Services Service 130

Magellan Solutions

JUNE 23, 2021

When it comes to Call Center Services Pricing (2021) , there are crucial services that are not yet included. Besides taking in and making calls, there are additional services that can help businesses make a difference in their bottomline. Shared Inbound Services. And they often come with additional fees.

Call Center 52

Call Center Service Outsourcing Customer Service 52

Everest Group

MARCH 28, 2023

IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. BST | 7:30 p.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 130

Finance Accounting Outsourcing Retail 130

Everest Group

OCTOBER 20, 2023

Provider portfolios underwent significant rebalancing and consolidation to ensure better deal terms Enterprises reported much lower satisfaction with providers in 2022 compared to 2021 when providers played a key role in supporting enterprises in navigating the pandemic.

Service 147

Service Offshoring Global Business Services Information Technology 147

Chazey Partners

MAY 25, 2021

[May 2021] Chazey Partners, a global management consulting firm specializing in Shared Services, business transformation and Robotic Process Automation, is proud to receive a testimonial … Chazey Partners Latin America Receives Proud Recognition from Its Client Alicorp Read More ».

Robotics Process Automation 52

Robotics Process Automation Global Management Consulting Shared Services Automation 52

Everest Group

AUGUST 9, 2023

Hyderabad’s share of tech jobs, as a percentage of overall technology jobs in India, has surged from 33% to 44% during 2021-22. Simultaneously, the demand for non-tech services continues to grow, reflecting strong investor sentiment. This trend is also reflected in the growth of technology jobs in the city.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

ScaleHub

SEPTEMBER 8, 2021

Date: September 14th, 2021. The Dyanix portfolio includes complete solutions and a full range of services supporting European businesses on every level. ScaleHub and Dyanix, a ScaleHub Sales Partner, have joined forces for our forthcoming webinar. Time: 11:00 AM CEST. ScaleHub is proud to have Dyanix as one of its Sales Partners.

Reduced Costs 52

Reduced Costs Data Entry Business Process Outsourcing Out-Tasking 52

Magellan Solutions

FEBRUARY 5, 2021

Because of this, it was being expected for the income range to be US$ 40 to 55 billion by early 2021. Yet, as 2021 begins, there might be a reduction. Also called an offshore shared service. Future of the Philippines call center . The BPO industry continued its positive growth rate ever since 2016. Captive Centers.

BPO 52

BPO Third Party Outsourcing Outsourcing Offshoring 52

The Hackett Group

JULY 9, 2021

In 2021, we incorporated the structural changes associated with technology innovation and digital transformation into our annual benchmarking methodology, creating a new target that we call “digital world class.” More than one-half of technology leaders planned a major operating model change for 2021. Data and analytics.

Information Technology 52

Information Technology Analytics Automation Design 52

ScaleHub

JUNE 15, 2022

The country’s economy was listed in 2021 as the third largest in terms of nominal GDP, not to mention a population of 125 million people with a unique culture and history. ScaleHub will continue to focus on the globally defined target markets of BPOs and shared service centers for the financial services industry.

BPO 52

BPO Finance Shared Services Regulations 52

SIG Speaks

FEBRUARY 1, 2022

Did you miss our 2021 open cohort start dates? In late 2021, The Hackett Group asked Procurement Leaders about their strategic priorities and initiatives for the coming year. . After a rollercoaster in 2021, how can you pivot and plan for a successful Procurement strategy in 2022? register now. . A Flexible (and Fast!)

Sourcing 40

Sourcing Automation Advisory Shared Services 40

SIG Speaks

FEBRUARY 1, 2022

Did you miss our 2021 open cohort start dates? In late 2021, The Hackett Group asked Procurement Leaders about their strategic priorities and initiatives for the coming year. . After a rollercoaster in 2021, how can you pivot and plan for a successful Procurement strategy in 2022? register now. . A Flexible (and Fast!)

Sourcing 40

Sourcing Automation Advisory Shared Services 40

Intugo

MAY 19, 2023

The Mexican government estimates that the information technology services market amounted to more than 2.15 growth compared to 2021. Digitization and Internet Access The 2021 edition of the Network Readiness Index places Mexico in 59th place among the countries with the greatest digitization out of the 130 countries evaluated.

Government 52

Government Information Technology Software Research 52

SIG Speaks

MARCH 1, 2022

If the supply chain disruptions of 2021 have taught us anything, it’s that the rules of the game have changed — forever. How will Sourcing for Outsourcing and Shared Services Change Going Forward? 2021 Gartner® Magic Quadrant™ for Procure-to-Pay Suites. Spend Matter’s Future 5 2021 – Featuring Circulor.

Sourcing 40

Sourcing Shared Services Automation Outsourcing 40

Avasant

MAY 20, 2021

Los Angeles, May, 2021. The event will take place on June 2 and 3, 2021. They are Sidney Madison Prescott, global head of intelligent automation, Spotify; Jairo Quiros, global vice president, shared services, Equifax; and Ajay Bahl, executive vice president at HCL America Inc. ? . “

Advisory 40

Advisory Cybersecurity Sourcing Automation 40

SIG Speaks

MAY 2, 2022

How will Sourcing for Outsourcing and Shared Services Change Going Forward? SIG and DATAMARK, Inc collaborated on a short survey to look at the evolving trends and market perspectives for outsourcing and shared services, post-pandemic. 2021 Gartner® Magic Quadrant™ for Procure-to-Pay Suites. learn more. .

Sourcing 40

Sourcing Finance Shared Services Sales 40

Zinnov

AUGUST 30, 2022

Here are some of the other common terms used for a GIC: • Center of Excellence (COE) • Global Center of Excellence (GCoE) • Global Capability Center (GCC) • Global Shared Services Center • Global Competency Center/Competency Center • Global Delivery Center. Read our Location Analysis Report 2021 here.

Government 98

Government Flexibility Human Resources Efficiency 98

Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. There will be offers of outsourcing and shared services opportunities for BPO and IT. This is possible with expanding service lines for development. The pandemic damaged even the BPO sector.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

Velocity Global

APRIL 12, 2022

There are a number of businesses created to exist solely within the gig economy and provide convenience-based services, like delivery, personal assistance, cleaning, and more. App-based, ride-sharing services like Lyft help people get around, while third-party delivery apps like DoorDash help with dinner.

Insurance 52

Insurance Jobbing Payroll Accounting 52

Capgemini

JANUARY 30, 2025

He employs innovation and strategic thinking to empower supply chain growth, utilizing Capgeminis Digital Services for planning, order management, procurement, and automation. With a global background, he excels in digital strategy, shared services, process design, and project management. First Name * First Name is not valid.

Manufacturing 52

Manufacturing Supply Chain Management Collaborations Out-Tasking 52

Magellan Solutions

JUNE 5, 2021

Filipino call center agents are also perfect for customer service because of their patience and empathy towards your customers. Call Center Support Services Trends This 2021. – Our service is SMEs friendly. We offer shared service which is way more affordable than what Five Star and Go Answer offers.

Call Center 52

Call Center Offshoring Outsourcing Service 52

Everest Group

JUNE 7, 2023

The deal frenzy of 2021 slowed towards the end of 2022, with less than $2 billion of deal value announced and no large transactions in the last six months of the year. Intermediaries can attract new customers by acquiring another brokerage that provides different products or services.

Insurance 130

Insurance Shared Services Analytics Marketing 130