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THE SOCAP RECAP – Finding New Pathways to CX

Premier BPO

Businesses were compelled to augment operations in cloud models to meet modern customer demands, especially in light of increased contact-less delivery. We also focus on providing professionals the opportunity to grow with collaboration, continuous learning, and mutual respect as part of our core values. About Premier BPO.

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Celebrating Four Perficient Colleagues As 2023 CRN Women of the Channel

Perficient Digital Transformation

The talent, drive, and collaborative spirit of our colleagues is unmatched. With more than 20 years of experience in the technology consulting industry, and 13 years in leadership roles, her insight has enabled significant growth for our business.

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Exploring virtual reality and developing new skills with the CGS internship program

Capgemini

Exploring virtual reality and developing new skills with the Capgemini Government Solutions internship program Capgemini 30 Sep 2022. During summer 2022, Capgemini Government Solutions (CGS) welcomed 10 interns to dive into consulting and information technology in the federal government market.

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Accelerating cloud innovation via a dedicated hub

Capgemini

Accelerating cloud innovation via a dedicated hub Venkata Achanti 23 Aug 2022. Several pressures drive this need – from developing new products and services and improving their customer relationships, to enhancing recruiting and retention, identifying operational efficiencies, and making the organization more sustainable.

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How Gen AI will revolutionize the semiconductor industry

Capgemini

Then Gen AI happened The launch of Chat GPT in late 2022 propelled the technology industry to take a closer look at generative AI, a broad field of artificial intelligence, thus bringing Gen AI into the zeitgeist. We’ll explore how the future can now be simulated.

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5 Reasons Why Non-voice Customer Service Outsourcing Shouldn’t be an Afterthought

Magellan Solutions

And by 2022, there’s a good chance that it will reach 347.3 Although there is a bright future for non-voice communication in the BPO industry, the MIT Sloan Management Review still highlights the importance of collaboration between human and AI technology. If you want to experience a difference in your business, shoot us a message !

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How digital technologies can decode challenges in LNG Trading

Infosys Consulting

Since the TTF natural gas prices changed from a whopping 306 EUR/MWh to as little as 29 EUR/MWh (representing a tenfold change) in just over a year of time between August 2022 and May 2023, the European gas market conditions reversed completely. Higher market volatility and continuous price changes.