Everest Group

AUGUST 9, 2023

With diverse use cases spanning business functions and verticals, task mining proves instrumental in achieving cost savings, operational efficiencies, and elevating employee experience. It offers a data-driven approach to process optimization and automation, gaining rapid traction across geographies.

Managed Services 130

Managed Services Automation Analytics Research 130

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services.

Collaborations 130

Collaborations Service Marketing Managed Services 130

Perficient Digital Transformation

JULY 18, 2022

Effective change management drives both individual and collective adoption, which in turn delivers the desired benefits and ROI. In The Organizational Change Management Landscape, Q3 2022, Forrester defines Organizational Change Management as, “A method that companies use to evolve capabilities via people, process, and technology.”.

Management 64

Management Healthcare Engineering Research 64

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. In 2022, we held a Shark-Tank-style “pitch fest”, across all our locations to see what ideas our team could come up with. Partners In 2022, we formally rolled out our Premier Partner Program.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Everest Group

JUNE 9, 2023

Process mining offers the potential to enhance operational efficiency, ensure process governance and compliance, and elevate the customer experience. The process mining market is gaining strong momentum globally and finding diverse applications across business functions and industries.

Outsourcing 130

Outsourcing Government Marketing Research 130

CDS

JUNE 28, 2023

. & LONDON -- June 28, 2023 -- CDS, the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced the company has been named one of the top 50 companies in the world for managed service providers in the 2023 Channel Futures MSP 501 rankings.

Managed Services 52

Managed Services Management Service Engineering 52

Perficient Digital Transformation

FEBRUARY 23, 2023

According to Gartner’s Marketing Guide for Digital Health Platforms , over the past two years, the DHP market matured, “accelerated by healthcare provider demand for new capabilities to support a more efficient and integrated operating model for clinical service delivery.”

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

Everest Group

OCTOBER 5, 2023

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency.

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Everest Group

JUNE 28, 2023

Desktop Infrastructure Transformation (DIT) has emerged as an attractive solution to combat these market disruptions because of its ability to optimize costs, empower users, and enhance IT efficiency. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues. Contact us directly to discuss this topic further.

Banking 130

Banking Cybersecurity Insurance Analytics 130

31 West

DECEMBER 1, 2022

ServiceNow ITBM (Information Technology Business Management) module is a set of tools that give the IT teams a clear view of their projects, investments, and finances. The data analytics reports allow you to cut costs, improve operational efficiency, and align your IT operations with organizational goals. ServiceNow SecOps Module.

Finance 130

Finance Software Risk Management Risk Management 130

Hyland

MAY 3, 2022

Managed services for the win. What you need to know: Monique Williams , the South Africa regional sales manager for Hyland, talks managed services with IT Web. Read on for Williams’s insight on the cost savings and productivity boosting potential that managed services offer.

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

Capgemini

SEPTEMBER 11, 2022

Digitization critical: Driving the efficiency, productivity, and agility to proactively fulfil rapidly changing customer desires Amit Deshmukh 9 Sep 2022. Digitization provides businesses with the much-needed efficiency, productivity, and agility to fulfil changing customer desires.

Efficiency 52

Efficiency E-Commerce Managed Services Government 52

31 West

SEPTEMBER 22, 2022

It would be best if you had people who are self-starters, level-headed, and able to manage tickets efficiently. Automating tasks does not only help your employees, but they standardize workflows and services offered. This way, all service agents follow the same process, and your users experience the same standard of service.

Service 130

Service Outsourcing Automation Flexibility 130

Hyland

JUNE 2, 2022

The 60-second download: Enterprise records management is simultaneously a matter of convenience and easy retrieval and, increasingly, also a matter of international retention laws and data sovereignty. Read it all: Why enterprise records management should be part of any digital transformation strategy. Eugene Chng$.

Insurance 52

Insurance Out-Tasking Managed Services Government 52

Perficient Digital Transformation

FEBRUARY 16, 2023

ServiceNow’s FSO allows financial institutions to automate core operational processes, through pre-built applications and workflows that streamline operations across all departments from front to back office, in a more efficient manner. ServiceNow was named a Leader in The Forrester Wave: Value Stream Management Solutions, Q4 2022.

Service 111

Service Out-Tasking Automation Banking 111

Hyland

NOVEMBER 21, 2022

Hyland customers: Be among the first 50 customers to book your upgrade by December 31, 2022, and you’ll get a free Strategic and Change Management workshop in 2023 (a $20,000 value!). Contact your Account Manager to start the process. > > Read more | What’s new in Hyland content services? Creating more efficiency.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

IBM Services

FEBRUARY 5, 2024

FinCEN reported 680,000 cases of possible check fraud in 2022, up from 350,000 in 2021 , indicating a 23% increase over 2020. With the IBM Payments Center ’s managed services, banks gain access to industry expertise in checks processing and business process outsourcing with our Payments-as-a-Service platform.

Banking 91

Banking Business Process Outsourcing Flexibility Regulations 91

IBM Services

SEPTEMBER 11, 2023

Forrester’s 2022 Total Economic Impact Report for Data Management highlights the impact Db2 and the IBM data management portfolio is having for customers: Return on investment (ROI) of 241% and payback <6 months. Customers can also choose to run IBM Db2 database and IBM Db2 Warehouse as a fully managed service.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

Avasant

DECEMBER 17, 2021

In this scenario, service providers are playing a pivotal role in helping companies implement managed SD-WAN services to transform their network infrastructure and drive the overall digital transformation agenda. These trends, and others, are covered in our SD-WAN Managed Services 2021-2022 RadarView .

Managed Services 52

Managed Services Research Software Management 52

Groove Technology

SEPTEMBER 26, 2024

This model is particularly effective for large, complex projects with diverse requirements, companies with a mix of cost-sensitive and high-priority tasks, and businesses seeking to optimize their outsourcing strategy for maximum efficiency. Cultural Differences Cultural nuances can significantly impact project dynamics.

Software 130

Software Outsourcing Offshoring Nearshoring 130

SEBPO

APRIL 27, 2023

and if they say their revenue is down a little bit, we remind them that our specialty is helping to manage services. Handy suggests looking for ways your product or service helps your clients achieve their goals. We’re partners in this.” Read more… Leave a Reply Cancel reply Your email address will not be published.

Out-Tasking 98

Out-Tasking Outsourcing Sales Global Outsourcing 98

Magellan Solutions

SEPTEMBER 24, 2022

OUTSOURCED IT SERVICES FOR SMALL BUSINESSES MEANING. Outsourced IT is sometimes referred to as a Managed Service Provider (MSP), IT Consultant, or IT Services Provider. It’s the efficient delivery of application services and solutions, and business processes. Accomplishes projects quickly and more efficient.

Service 75

Service Outsourcing Out-Tasking Call Center 75

CDS

MARCH 7, 2023

As CEO, Cozzolino will focus on expanding and scaling CDS's current offerings and executing a strategic growth plan for the company as the market for MVS continues to grow, with CDS seeing a 15% increase in revenue in 2022. Before joining Siris, Cozzolino grew Cisco's global services business.

Accounting 52

Accounting Managed Services Marketing Service 52

Capgemini

SEPTEMBER 11, 2022

Enabling continuous user adoption at work Eric Felix 9 Sep 2022. Facebook Twitter Linkedin The key to maximizing the power of your SAP investments and ensuring that your IT – and your people – are efficiently contributing to the success of your business.

Administrative 52

Administrative Reduced Costs Software Efficiency 52

Perficient Digital Transformation

MARCH 3, 2023

This allows the customer to focus on application development hosted inside AEM as a CS, while Adobe support engineers focus on AEM product releases, service packs, and infrastructure-related activities. Increase the call center operation efficiencies by using Amazon Connect to interact with AEM to prepopulate AEM forms.

Management 64

Management Out-Tasking Engineering Analytics 64

Hyland

SEPTEMBER 19, 2022

Mortgage and refinance rates have been volatile since the end of April 2022. The focus is on efficiency. Making a capital investment in the existing end-to-end digital solutions sitting on a modern tech stack will positively boost efficiency ratios through reduced staff expense and cost of errors. 50+ RPA use cases.

Banking 52

Banking Retail Automation Jobbing 52

Immedus

JULY 19, 2023

As a result, global payroll services and technology are evolving to accommodate global shifts in work. As a result, Gartner reports that it is becoming increasingly common for global payroll-managed services and outsourcing providers to use their natively built platforms for processing.

Payroll 52

Payroll Marketing Cybersecurity Risk Management 52

Metasource

APRIL 4, 2023

From accounts payable to HR to customer service, business process automation can enhance the efficiency of your organization while reducing costs, increasing process accuracy and consistency, and improving employee satisfaction. It has dropped by 5% between 2018 and 2022, which is the steepest recorded drop in 28 years.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

IBM Services

APRIL 4, 2022

Close to 60% of CEOs are focused on expectations of growth as their top objective and priority in 2022 and beyond. Modern architecture enables deployment of omnichannel experiences, which activate new business models with new revenue sources, increase enterprise efficiency and enrich customer experiences. Gartner, 2021.

E-Commerce 69

E-Commerce Retail Right-Sizing Sales 69

IBM Services

DECEMBER 1, 2023

To keep pace with the dynamic environment of digitally-driven business, organizations continue to embrace hybrid cloud, which combines and unifies public cloud, private cloud and on-premises infrastructure, while providing orchestration, management and application portability across all three.

E-Commerce 86

E-Commerce Banking Flexibility Software 86

Magellan Solutions

APRIL 8, 2021

Document management services. Offline data entry service like forms processing. Outsourcing data entry services helps a company in many ways. Increased Efficiency. Because it will increase your employee’s efficiency and at the same time, your revenue. Claims data entry. Product data entry.

Data Entry 52

Data Entry Outsourcing BPO Call Center 52

IBM Services

FEBRUARY 24, 2022

Close to 60% of CEOs are focused on expectations of growth as their top objective and priority in 2022 and beyond. Modern architecture enables deployment of omnichannel experiences, which activate new business models with new revenue sources, increase enterprise efficiency and enrich customer experiences. Gartner, 2021.

E-Commerce 52

E-Commerce Retail Right-Sizing Sales 52

Mattsen Kumar

SEPTEMBER 16, 2024

This article delves into seven pivotal tech trends reshaping the B2B landscape, focusing on how our expertise in AI and customer experience management services (CX Management Services) can help businesses thrive. This explosive growth underscores the critical role edge computing will play in the future of data management.

Supply Chain Management 52

Supply Chain Management Cybersecurity Managed Services Outsourcing 52

Groove Technology

DECEMBER 16, 2024

Key Features: Advanced expertise in cloud architecture and services, including cloud migration, optimization, and infrastructure management. Specialized in handling complex big data systems and implementing AI-driven solutions that improve operational efficiency. Romania's $3.4B software industry is set to reach $4.8B

Software 100

Software Outsourcing E-Commerce Right-Sizing 100