Everest Group

OCTOBER 24, 2023

Cloud Services – Europe In the continuously maturing cloud adoption landscape, enterprises are leveraging cloud services to increase operational efficiency, enable business innovation, and accelerate organizational growth. European enterprises are primarily adopting cloud to drive operational efficiencies and business growth.

Service 162

Service Retail Information Technology Marketing 162

Everest Group

JULY 29, 2022

Top Life Science Service Providers Following the COVID-19 pandemic, the life sciences industry has undergone several changes. To capitalize on these opportunities, enterprises are investing in digital tools and establishing relationships with third-party vendors to achieve cost savings and operational efficiencies. Our Thinking.

Healthcare 130

Healthcare Regulations Government Marketing 130

Everest Group

SEPTEMBER 6, 2023

Customer Experience Management (CXM) Services After an unprecedented rebound in 2021, the global Customer Experience Management (CXM) outsourcing market experienced a relative slowdown in 2022 due to macro-economic challenges and concerns about market downturns leading to a deceleration in new deals.

Management 162

Management Service Outsourcing Marketing 162

Groove Technology

FEBRUARY 8, 2022

This article will walk you through 7 main IT outsourcing trends expected to emerge in 2022, along with their implications for your organization. This article will walk you through 7 main trends expected to emerge in 2022, along with their implications for your organization. What will be the IT outsourcing trends in 2022?

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

AUGUST 26, 2022

It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it helps achieve cost savings, improve operational efficiencies, and enhance employee experience. DOWNLOAD THE FULL REPORT Task Mining – Technology Provider Landscape with Products PEAK Matrix® Assessment 2022.

Healthcare 130

Healthcare Automation Marketing Government 130

Everest Group

FEBRUARY 1, 2022

5 Success-driving Actions IT Workforce Leaders Need in 2022. February 1, 2022 |. LIVE EXPERT PANEL. 9 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST. In 2021, IT workforce attrition rates increased by 10% across roles and regions – and time to hire took two to three times longer than the norm.

Research 130

Research Efficiency Service 130

Premier BPO

AUGUST 2, 2024

The transformative solution of borderless outsourcing can help companies enhance efficiency, drive innovation, and gain a competitive edge. With borderless outsourcing, the workforce can be increased or decreased along with service scope without too many disruptions following changes in business requirements.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

MARCH 11, 2024

Consumer Packaged Goods (CPG) IT Services Despite economic uncertainties and margin pressures, Consumer Packaged Goods (CPG) enterprises are modernizing their IT systems across the entire value chain. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Premier BPO

OCTOBER 12, 2022

This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor. The ultimate customer experience relies on the people handling the technology and not the technology itself, although it helps enhance efficiency. Humanize the onboarding process.

BPO 130

BPO Co-Sourcing Call Center Outsourcing 130

Everest Group

SEPTEMBER 25, 2022

They realized the importance of customer and user experience and implemented DAPs to achieve business goals such as employee efficiency, ease of training, fewer support tickets and lower costs, higher customer satisfaction scores, improved trial conversion, and minimal customer churn. LEARN MORE ABOUT Top Service Providers.

Analytics 130

Analytics Marketing Research Sourcing 130

Everest Group

FEBRUARY 27, 2023

Network Transformation Services PEAK Matrix® Assessment – Communication Services Providers (CSPs) 2023 Communication Service Providers (CSPs) are upgrading their network services on the back of fast-paced cloud adoption and transformation in enterprises. LEARN MORE ABOUT Top Service Providers

Service 130

Service Marketing Research Sourcing 130

Everest Group

FEBRUARY 10, 2025

Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity. Maintaining viability from a margin perspective will likely depend on how effectively providers optimize their go-to-market strategies and balance pricing with delivery efficiencies. However, this momentum has now slowed.

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Premier BPO

JUNE 2, 2022

Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services , particularly to support a hybrid workforce. Deliver better customer service. Evaluate today’s popular technologies like IoT , VOIP , Disaster recovery, Office 365, Cloud Services, Cybersecurity, etc. 5-minute idea pitches.

BPO 130

BPO Cybersecurity Sales Collaborations 130

Premier BPO

OCTOBER 21, 2022

SOCAP International, a global customer care organization, recently hosted their Indy Fall Symposium 2022. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. Enhance Leadership – Improve organizational structure to meet current needs/levels of service. Recruitment in a Wage War.

Co-Sourcing 130

Co-Sourcing BPO Call Center Sourcing 130

Everest Group

NOVEMBER 15, 2022

RPA provides a host of benefits to enterprises, including improved operational efficiency, enhanced customer and employee experience, and a workforce engaged in strategic activities. LEARN MORE ABOUT Top Service Providers. With Big Tech firms entering the space, RPA has become one of the fastest-growing software markets. Our Thinking.

Robotics Process Automation 130

Robotics Process Automation Automation Order Management Healthcare 130

Everest Group

NOVEMBER 30, 2022

It is rapidly gaining traction across geographies and finding a wide range of use cases across business functions and verticals, as it can help improve operational efficiencies, ensure compliance, and improve workforce productivity. Market Insights™ Anticipated Digital Technology Investment Changes Through Mid-Year 2022.

Software 246

Software Marketing Research Outsourcing 246

Everest Group

AUGUST 26, 2024

Digital Commerce Services PEAK Matrix® Assessment The digital commerce landscape is evolving rapidly due to the surge in online shopping, the growth of new channels, and rapid technological advances. Enterprises’ growing adaption to evolving customer expectations drives the demand for integrated and seamless digital commerce experiences.

Service 130

Service Flexibility Marketing Efficiency 130

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. What are the top 10 Mobile App Trends of 2022?

Service 130

Service E-Commerce Retail Out-Tasking 130

Everest Group

MARCH 23, 2022

In addition to expecting cost savings and operational efficiencies, enterprises are seeking next-generation benefits, such as superior customer experience, from their transformation initiatives. LEARN MORE ABOUT TOP SERVICE PROVIDERS. Digital technologies, including intelligent automation, are becoming ubiquitous.

Automation 130

Automation Robotics Process Automation BPO Analytics 130

Perficient Digital Transformation

JUNE 1, 2022

A group of five pillars encompassing Reliability, Security, Cost Optimization, Operational Excellence, and Performance Efficiency. Cost Optimization must be balanced against Performance Efficiency. Conversely, Operational Excellence may complement and enhance Performance Efficiency. ” ~ David Allen.

Efficiency 97

Efficiency Co-Sourcing Design Right-Sizing 97

Everest Group

AUGUST 10, 2023

Engineering service providers who demonstrated critical capabilities to enterprises over the past year are now being recognized for their leadership with the 2023 PEAK Matrix Service Provider of the Year awards in engineering services (ES).

Engineering 130

Engineering Service Research Accounting 130

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 147

Service Design Marketing Information Technology 147

Everest Group

NOVEMBER 17, 2022

With the launch of 5G in India last month, the 2022 Indian Mobile Congress (IMC) demonstrated many exciting possibilities for the high-speed network to deliver innovative use cases in India. Beyond the technology benefits, 5G can be leveraged to solve efficiency and optimization challenges and enable future growth for enterprises.

Retail 130

Retail Collaborations Software Manufacturing 130

Premier BPO

MAY 1, 2022

The arising questions associated with adapting new methodologies to build an effective CX strategy will be under discussion at the upcoming SOCAP Spring Symposium, in May 2022. . Topics Featured in the SOCAP Spring Symposium 2022 . Latest tech advancements to help your contact center operate more efficiently .

BPO 100

BPO Flexibility Sales Collaborations 100

Groove Technology

JANUARY 15, 2022

eCommerce is a constantly evolving market; a slew of new trends emerge each year that may help your company develop and compete – and 2022 will be no exception. Nonetheless, several eCommerce enterprises have grasped the opportunity and forecast that 2022 would be the year of “eCommerce” growth. trillion.

E-Commerce 130

E-Commerce Retail Sales Customer Support 130

Everest Group

JUNE 27, 2024

UK Banks Ramp Up Digital Banking Services and Redefine Operations. The restructuring opens new opportunities for the outsourcing industry as banks seek third-party support to drive efficiency and innovation. What are the Implications for the Outsourcing Industry? Reach out to us to learn more.

Banking 147

Banking Outsourcing Service Sales 147

Everest Group

FEBRUARY 28, 2023

Workplace Communication and Collaboration (WCC) Services PEAK Matrix® Assessment Since the pandemic, enterprises have realized the importance of hybrid workplace models, which, in turn, have necessitated the adoption of efficient communication and collaboration services. LEARN MORE ABOUT Top Service Providers

Collaborations 130

Collaborations Service Marketing Managed Services 130

Everest Group

NOVEMBER 15, 2022

Top Salesforce Industry Cloud Services While early adopters of Salesforce services were looking to effectively manage customer relationships, market targeted products, explore sales performance, and drive cost efficiencies, enterprises today seek superior customer engagement and faster RoI from their Salesforce investments.

Service 130

Service Sales Research Marketing 130

Premier BPO

OCTOBER 28, 2022

A New Perspective on Managing Top Performers – Nate Spears, COO, ClearSource ROI of a Call Center – Bill Gosling Outsourcing Disruptive Innovation Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX Bringing Innovation to Life Through Human Operations Premier BPO Insight for Businesses From SOCAP 22.

Co-Sourcing 130

Co-Sourcing BPO Healthcare Call Center 130

31 West

OCTOBER 28, 2022

The most crucial point of an IT service desk is the support experience. If you utilize all prospects of your service desk, your business will be benefitted. An efficient service desk provides clear support priorities, minimum functional interruption, and a satisfying user experience. Bring Automation to Your Service Desk.

Service 130

Service Automation Efficiency Software 130

Amzur

DECEMBER 9, 2021

The cloud is more than an efficient storage solution—it’s a unique platform for generating data and innovative solutions to leverage that data. In 2022, modern cloud computing trends are likely to change the digital landscape of enterprises and help them foster customer relations. Cloud computing evolves with new technologies.

Sourcing 105

Sourcing Flexibility Efficiency Manufacturing 105

Everest Group

JUNE 3, 2024

This is noteworthy, more so in the backdrop of the Veeva and Salesforce separation in 2022 , where Veeva fully embraced its home-brewed offering, Veeva Vault. This potential end-to-end, industry-specific solution will go on to streamline operations and efficiency through integrated systems and workflows.

Collaborations 290

Collaborations Streamline Operations Marketing Service 290

Offshore India Data Entry

FEBRUARY 6, 2022

It is becoming a trend among companies to use chatbot technology as an internal process because of its efficiency. Chatbots can help employees stay in touch with their company headquarters by completing these tasks efficiently and quickly. How does Chatbot help Companies in 2022 during WFH? Enhancing Marketing and Sales Process.

Customer Support 98

Customer Support Sales Customer Service Automation 98

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios.

Service 130

Service Marketing Research Collaborations 130

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. Training should cover all aspects of the institution’s services and resources.

Customer Service 130

Customer Service Service Call Center Administrative 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

31 West

DECEMBER 15, 2024

If you need some assistance with writing cover letters or response messages during your call center hours, check this service in order to polish your grammar and make your writing style more consistent. Is it possible for a call center to function efficiently without professional, well-trained employees?

Call Center 130

Call Center Sales Jobbing Customer Service 130