31 West

SEPTEMBER 22, 2022

This desk type also gives you more flexibility in terms of the process model you want to implement. For example, your service agents could work from home , or you could have the team working from the office premises. You could also outsource the service to a third party. What are the Benefits Offered by a Virtual Service Desk?

Service 130

Service Outsourcing Automation Flexibility 130

IBM Services

FEBRUARY 5, 2024

FinCEN reported 680,000 cases of possible check fraud in 2022, up from 350,000 in 2021 , indicating a 23% increase over 2020. IBM® is working with financial institutions to harness the flexibility and security of the cloud to transform payments to meet customers’ needs today and in the future.

Banking 91

Banking Business Process Outsourcing Flexibility Regulations 91

CGS Inc

OCTOBER 14, 2021

We’re pleased to recognize this achievement and know we will continue to see great innovation from CGS in 2022 and beyond.”. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents.

Business Process Outsourcing 98

Business Process Outsourcing Call Center BPO Outsourcing 98

IBM Business Partners

JUNE 2, 2023

The approach leverages IBM’s zOS connectors , allowing us to shift the focus from application to data, move mainframe data in mainframe format into cloud storage (with near real-time, bidirectional data sync), and leverage new and modern cloud data management services. city agency serving 19M citizens.

Co-Sourcing 79

Co-Sourcing Automation Flexibility Collaborations 79

IBM Services

DECEMBER 1, 2023

To keep pace with the dynamic environment of digitally-driven business, organizations continue to embrace hybrid cloud, which combines and unifies public cloud, private cloud and on-premises infrastructure, while providing orchestration, management and application portability across all three.

E-Commerce 86

E-Commerce Banking Flexibility Software 86

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Avasant

DECEMBER 17, 2021

In this scenario, service providers are playing a pivotal role in helping companies implement managed SD-WAN services to transform their network infrastructure and drive the overall digital transformation agenda. These trends, and others, are covered in our SD-WAN Managed Services 2021-2022 RadarView .

Managed Services 52

Managed Services Research Software Management 52

Everest Group

MARCH 29, 2023

Digital commerce platform providers are offering more flexibility and agility to enterprises and supporting key business models on a single platform. As customer touchpoints increase and customer purchase journeys become more complex, digital commerce platform providers are evolving their offerings to meet evolving enterprise expectations.

E-Commerce 52

E-Commerce Right-Sizing Insurance Finance 52

Future of Sourcing

MAY 31, 2023

In recent years organizations have seen first-hand how they can leverage services to fill skills gaps, execute projects, and create a more flexible and economical workforce. Staff augmentation, focused managed service providers (MSPs), and outsourcing make this possible.

Service 59

Service Services Contracting Human Resources Facilities Management 59

IBM Services

NOVEMBER 10, 2023

A recent survey 1 found that cloud over-spending was higher in 2022 than in the previous year: 56% of companies surveyed admitted that spending on public cloud was significantly over budget, some by over 20% to 30% of their intended spend. One of the challenges for IT, though, is controlling cloud consumption costs while moving workloads.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

IBM Business Partners

JUNE 15, 2023

We are excited to announce the availability of a new Managed Service for Microsoft 365 (M365) customers. IBM + Anycloud This strategic partnership between IBM and Anycloud offers a secure and easy-to-use service, allowing companies to back up data from Microsoft 365 to the IBM Cloud for data protection.

Administrative 64

Administrative Sales Flexibility Jobbing 64

Magellan Solutions

SEPTEMBER 24, 2022

How much would outsourcing Information Technology (IT) services for small businesses cost, anyway? OUTSOURCED IT SERVICES FOR SMALL BUSINESSES MEANING. Outsourced IT is sometimes referred to as a Managed Service Provider (MSP), IT Consultant, or IT Services Provider. Flexibility is another advantage .

Service 75

Service Outsourcing Out-Tasking Call Center 75

IBM Services

APRIL 4, 2022

Unless you are really driving experiences across the channels that are most strategic to your business and unless you have the data, insight and the flexibility to expand your ecosystems to accelerate time to value, your commerce experience likely needs to be more intelligent. Gartner, 2021. Turning commerce into your growth engine.

E-Commerce 69

E-Commerce Retail Right-Sizing Sales 69

Capgemini

SEPTEMBER 11, 2022

Digitization critical: Driving the efficiency, productivity, and agility to proactively fulfil rapidly changing customer desires Amit Deshmukh 9 Sep 2022. While the last (but not least) element would be choosing the right managed service provider (MSP) to engage with.

Efficiency 52

Efficiency E-Commerce Government Managed Services 52

Everest Group

MAY 27, 2022

Alternatives are emerging that deliver greater flexibility and agility, leading to more innovative solutions. But RFPs still have life left to get the best pricing when comparing similar commodity services. Customer concerns that the whole process might need to be restarted if they make changes limits flexibility.

Outsourcing 52

Outsourcing Sourcing Strategic Sourcing Flexibility 52

IBM Services

FEBRUARY 24, 2022

Unless you are really driving experiences across the channels that are most strategic to your business and unless you have the data, insight and the flexibility to expand your ecosystems to accelerate time to value, your commerce experience likely needs to be more intelligent. Gartner, 2021. Turning commerce into your growth engine.

E-Commerce 52

E-Commerce Retail Right-Sizing Sales 52

SIG Speaks

NOVEMBER 30, 2022

Chief Procurement Officers are already re-evaluating processes, with nearly one in four reporting that digital transformation is a strategic initiative in 2022. The Fortune 1000 trusts our advisory, managed services, digital, and staffing and recruiting solutions to transform their procurement capabilities.

Advisory 40

Advisory Out-Tasking Analytics Automation 40

IBM Business Partners

AUGUST 23, 2023

In fact, the average total reduction in the cost of a breach due to extensive encryption was USD 252,000 in 2022. BYOK can be at odds with the seamless and flexible nature of cloud environments, potentially impeding the scalability and cost-effectiveness that businesses seek.

Redistribution 52

Redistribution Accounting Administrative Regulations 52

Groove Technology

DECEMBER 16, 2024

Flexible Engagement Models: Groove Technology offers a range of outsourcing models, including: Dedicated Development Teams: A scalable option for long-term collaboration. By emphasizing DevOps and agile methodologies, Afi Ops tailors its services to support the dynamic needs of growing businesses.

Software 100

Software Outsourcing E-Commerce Right-Sizing 100