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Why Order Management is the ‘Secret Sauce’ for Improved Customer Experience in 2022

Perficient Digital Transformation

Now, more than ever, consumers are demanding options when it comes to their ecommerce orders, many of which can be enabled by implementing an order management system (OMS) to complement your current commerce technology stack. . Which, at the end of the day, is your secret sauce for customer experience success in 2022.

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Thinking About DTC? Don’t Leave Out Order Management Systems

Perficient Digital Transformation

Let’s look at three reasons why an order management system (OMS) implementation will ensure your customers receive the product on time and within their level of expectations. Back in January, I discussed why order management systems could be the secret sauce for customer experience success in 2022.

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Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2022

Everest Group

Market Insights™ Automation Potential of Order Management and Fulfillment Processes. The research will help buyers select right-fit technology providers for their needs, while technology providers will be able to benchmark themselves against each other. Our Thinking. Learn More. Learn More. Learn More. Learn More.

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Real-time transaction data analysis with IBM Event Automation

IBM Services

To show this with an example, consider one stream of business events sourced from an order management system. This stream provides a persistent, real-time log of all orders received. View the webinar to learn more about unlocking the value of transaction data flowing across your organization.

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Why Your Physical Storefront is More Important than You Think in an Omni-Channel Digital Strategy

Perficient Digital Transformation

When it comes to delivering exceptional experiences in 2022 and beyond, physical store locations will become a focal point for businesses. Traditionally, a consumer places an order and it’s shipped to their home via a centralized or localized distribution center.

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IBM Sterling OMS Order Hub Installation (On Premises)

Perficient Digital Transformation

Introducing Order Hub: Complete Fulfillment Network Management Solution Order Hub, part of the IBM® Sterling Order Management System, is the ultimate tool for fulfillment and order management professionals. Pre-requisite: Upgrade to IBM® Sterling Order Management System Software version 10.0.2209.1

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Know Your Customer, Grow Your Business: The Significance of Customer Strategy and Segmentation in Retail

Perficient Digital Transformation

After this bold decision, Nieman Marcus saw a 90% retention rate for those affluent customers in 2022, which the CEO attributes to more intimately understanding customers and focusing less on pricing. For Nieman Marcus, targeting the top 2% of their customers who contribute around 40% of their sales was enough to turn the tables.

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