Everest Group

JUNE 9, 2023

Healthcare Data and Analytics Services PEAK Matrix® Assessment Healthcare enterprises are recognizing the growing importance of Data and Analytics (D&A) in their growth strategies, as data-driven decision-making gains significance.

Analytics 130

Analytics Healthcare Service Administrative 130

Everest Group

MARCH 23, 2023

They are offering solutions that accelerate the shift from robotic process automation to intelligent automation, and bringing in technologies such as predictive and prescriptive analytics, ESG profiling, and distributed ledger technology.

Marketing 217

Marketing Robotics Process Automation Service Insurance 217

Everest Group

JULY 28, 2023

Life Sciences Clinical Data and Analytics (D&A) Platforms PEAK Matrix® Assessment The pandemic accelerated the need to extract value from data as it led to a substantial increase in data generation from various clinical sources, characterized by high veracity, variety, and volume.

Analytics 130

Analytics Sourcing Marketing Sales 130

Everest Group

NOVEMBER 30, 2023

They are investing in numerous avenues, such as providing data-driven insights for manufacturing patient-friendly devices, enhancing their advanced analytics capabilities for supply chain efficiencies, ensuring constant and timely adherence to changing regulations, and developing effective launch strategies amid the competitive environment.

Manufacturing 162

Manufacturing Regulations Analytics Marketing 162

Everest Group

OCTOBER 12, 2023

Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we study 25 RPA technology providers and position them on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Robotics Process Automation 182

Robotics Process Automation Automation Payroll Healthcare 182

Everest Group

NOVEMBER 2, 2023

As a result, enterprises are enhancing CRM platforms by partnering with niche platform providers to develop CX-centric solutions that enable omnichannel engagement, deliver the right messaging, unlock real-time customer analytics, etc., resulting in improved business performance and a competitive edge.

Insurance 173

Insurance Marketing Engineering Analytics 173

Everest Group

OCTOBER 19, 2023

At the same time, there is a growing focus on non-traditional F&A areas, including risk management, compliance, sustainability, and data & analytics. This change underlines how corporations are realizing the strategic value of F&A.

Finance 162

Finance Accounting Outsourcing Advisory 162

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 32 healthcare ITS providers, which are mapped on the Everest Group PEAK Matrix®, a composite index of distinct metrics related to a provider’s capability and market impact.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 147

Service Finance Banking Flexibility 147

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 16 life sciences smart manufacturing service providers featured on Everest Group’s Life Sciences Smart Manufacturing Services PEAK Matrix® 2023.

Manufacturing 147

Manufacturing Service Analytics Marketing 147

Everest Group

APRIL 26, 2023

WEBINAR Building a Collaborative, Agile and Resilient Supply Chain With Data & Analytics April 26, 2023 11:00 AM PST | 11:30 PM IST Catch Everest Group Partner, Shirley Hung as she joins an expert panel to dive into the latest trends and best practices in digital transformation.

Collaborations 130

Collaborations Analytics Marketing Service 130

Forrester Digital Transformation

JANUARY 23, 2023

In 2023, Empowered Customers Are Engaging Differently With Brands In 2016, we introduced Forrester’s Empowered Customer Segmentation, based on consumer behavior we’ve been monitoring and analyzing since the 1997 launch of Forrester Analytics’ Consumer Technographics® survey data.

Analytics 240

Analytics 240

Everest Group

NOVEMBER 10, 2023

It profoundly shapes the future and impact of enterprises in the region, aligning their operations with the values and aspirations of a rapidly changing market.

Service 147

Service Design Marketing Information Technology 147

Everest Group

DECEMBER 12, 2022

Life sciences enterprises are increasingly leveraging Customer Experience (CX) platforms that enhance the customer’s experience across interaction touchpoints using customer data management, content management, sales and marketing, and real-time analytics and insights. Key Issues for 2023: Rise Above Economic Uncertainty and Succeed.

Analytics 147

Analytics Sales Research Marketing 147

Premier BPO

MARCH 6, 2025

Similar cases, such as Avayas bankruptcy filings in 2017 and 2023, reveal common pitfalls: Debt-Driven Growth: Heavy reliance on acquisitions financed by debt can destabilize companies. Enhance Optimize your UC and CC platforms with AI-driven automation, omnichannel capabilities, and advanced analytics.

Administrative 130

Administrative Finance Automation Analytics 130

Everest Group

AUGUST 9, 2023

Task Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Managed Services 130

Managed Services Automation Analytics Research 130

Everest Group

JUNE 7, 2023

Enterprise Blockchain Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we evaluate 24 leading blockchain service providers featured on the Enterprise Blockchain Services PEAK Matrix® 2023.

Service 130

Service Banking Collaborations Government 130

Everest Group

NOVEMBER 30, 2022

Market Insights™ Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office. Market Insights™ Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations. Our Thinking. Increased Deal Activity in Revenue Cycle Management (RCM): What is the Winning Formula? Learn More. Learn More.

Management 130

Management Healthcare Analytics Administrative 130

Everest Group

JULY 17, 2023

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach.

Banking 130

Banking Service Advisory Finance 130

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

JULY 12, 2023

Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 31 providers featured on the Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023.

Management 130

Management Healthcare Administrative Analytics 130

Everest Group

DECEMBER 30, 2022

Market Insights™ Global Data, Analytics, and AI Talent Locations. Alert on Engineering and IT Hiring Dilemmas for 2023. Our Thinking. Learn More. Learn More. Market Insights™ Employee Experience Management (EXM) Platform Selection Criteria.

Service 130

Service Analytics Engineering Marketing 130

Everest Group

JULY 27, 2023

Cloud Services PEAK Matrix® Assessment 2023 – North America What is in this PEAK Matrix® Report In this report, we assess 32 cloud SPs featured on Cloud Services PEAK Matrix® Assessment 2023 – North America and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Service 130

Service Healthcare Analytics Marketing 130

Everest Group

JULY 31, 2023

Net Zero Consulting Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report This report captures the current state of the net-zero consulting services market, exploring trends and key drivers shaping the demand-supply dynamics.

Service 130

Service Government Marketing Analytics 130

Everest Group

OCTOBER 5, 2023

Conversational AI Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 25 conversational AI technology providers featured on the Conversational AI PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings.

Supply Chain Management 130

Supply Chain Management Streamline Operations Research Marketing 130

Perficient Digital Transformation

MAY 17, 2023

Despite an increased level of regulation, HCOs need access to analytics information to make informed business decisions. M any analytics platforms record basic unauthenticated traffic engagement such as “ 1,000 visitors came to the website on a given day”. In reality , most HCOs need a ctionable i nsights from their analytics package.

Analytics 111

Analytics Healthcare E-Commerce Call Center 111

Everest Group

JUNE 13, 2023

They are developing additional capabilities for compliance management, invoicing and payments, reporting and analytics, talent pool creation, and provider and candidate sourcing.

Management 130

Management Analytics Marketing Research 130

Everest Group

AUGUST 1, 2023

Clinical and Care Management Operations – Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this research, we assess 15 healthcare service providers featured on the Clinical and Care Management Operations PEAK Matrix®.

Management 130

Management Healthcare Service Reduced Costs 130

Everest Group

NOVEMBER 15, 2022

DOWNLOAD THE FULL REPORT Decentralized Clinical Trial Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report: In this report, we examine the provider landscape for DCTs and assess DCT platform providers on several capabilities and market success-related dimensions. Our Thinking. Learn More. Learn More. Learn More.

Pharmaceuticals 130

Pharmaceuticals Analytics Flexibility Marketing 130

31 West

JANUARY 23, 2023

You can also collect insights into your agents’ performances and user satisfaction rates through its built-in report and analytics function. Some features, like automation, reporting and analytics, a robust dashboard, and 24/7 live rep support, are offered by both. The post ZenDesk vs SysAid Compared 2023 appeared first on 31West:

Out-Tasking 130

Out-Tasking Software Automation Right-Sizing 130

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) 2023 What is in this PEAK Matrix® Report In this report, we assess 19 network SIs on the Everest Group PEAK® and categorize them as Leaders, Major Contenders, and Aspirants based on their vision and capability and market impact.

Managed Services 130

Managed Services Management Service Automation 130

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations. The expo highlighted the latest advancements in contact center technology, including AI, chatbots, speech analytics, omnichannel solutions, and cloud-based platforms.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Everest Group

MARCH 31, 2023

In addition to these rising costs, regulatory developments such as the Inflation Reduction Act 2023 and upcoming patent cliffs are further exacerbating the situation. As a result, it has become imperative for life sciences enterprises to establish robust sales and marketing operations to remain competitive.

Sales 130

Sales Marketing Service Pharmaceuticals 130

31 West

JANUARY 26, 2023

The company offers a sophisticated reporting and analytics section where you can track your help desk’s performance, financial status, number of tickets your team has resolved, and other metrics. The post SysAid vs Jira Compared 2023 appeared first on 31West: These tools are automatically updated.

Right-Sizing 130

Right-Sizing Software Automation Design 130

31 West

JANUARY 25, 2023

You can use its reporting & analytics function to collect actionable insights. The solution is highly recommended for companies that want ticket management, reporting & analytics, asset management , change management, and all other IT operations in a single place. The company claims to deliver 99.9%

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

Everest Group

NOVEMBER 30, 2022

Providers have strengthened their non-traditional and non-voice channel offerings and enhanced their digital CX toolkits in areas such as automation, analytics, conversational AI / chatbots, omnichannel delivery, and cloud-based contact centers. Our Thinking. Learn More.

Healthcare 130

Healthcare Management Service Insurance 130

3Pillar Global

JANUARY 9, 2024

Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team , about what they’re seeing as the most prevalent trends impacting Financial Services companies as we move into a new year.

Service 105

Service Right-Sizing Analytics Regulations 105