Remove 2023 Remove Analytics Remove Co-Sourcing
article thumbnail

Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

million in 2023, a 15% increase over the last three years 3. Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. Our robust back-office process lifecycle includes training, workforce management, analytics, reporting, and QA; there is no doubt of quality.

article thumbnail

Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

The analysis helped create a co-sourcing solution that easily integrated with the client’s system through training and cultural sensitivity workshops to foster a cohesive team environment. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

article thumbnail

Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – Americas

Everest Group

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. To drive innovation and implementation in digital CX, including gen AI adoption, providers have established Centers of Excellence (CoEs).

article thumbnail

Jira vs Servicenow Compared 2023

31 West

There are pre-configured templates available like ITSM, General, Analytics, Customer, and Marketing service management, among others. Jira vs Servicenow Compared 2023 Here are some features that you can explore before investing in a customer service solution. The post Jira vs Servicenow Compared 2023 appeared first on 31West:

article thumbnail

Using Tailored SaaS Renewal Strategies to Drive Sustainable Growth

Premier BPO

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. We leverage data analytics and insights to help clients make informed decisions about their renewal strategy. CAGR, reaching a global market size of $462.94 billion by 2028.

BPO 130
article thumbnail

SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. Premier BPO was a sponsor at the event and showcased at booth #108.