Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. With that, I wish you all a good wrap-up for 2023, and we’ll continue the discussion in the new year. Hello AR colleagues! We held a similar event last year, which proved to be helpful to many.

Research 130

Research Sales Cybersecurity Retail 130

Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. With that, I wish you all a good wrap-up for 2023, and we’ll continue the discussion in the new year. Hello AR colleagues! We held a similar event last year, which proved to be helpful to many.

Research 130

Research Sales Cybersecurity Retail 130

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

The Hackett Group

MARCH 16, 2023

But strategic priorities are driving procurement’s continued focus on reducing spend cost, and pursuing digital transformation remain critical, along with improving analytics and insight capabilities. 1 planned improvement initiative for procurement organizations in 2023, The Hackett Group ® found. Talent management is the No.

Advisory 98

Advisory Research Analytics Human Resources 98

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116