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Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) 2023

Everest Group

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) As enterprises embrace their digital transformation journeys, they are becoming cognizant of the critical role that network transformation plays.

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Robotic Process Automation (RPA) – Technology Provider Landscape with PEAK Matrix® Assessment 2023

Everest Group

RPA has become a popular investment for numerous enterprises, GBS organizations, and service providers, making it one of the fastest-growing software markets in the last decade.

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Finance and Accounting Outsourcing (FAO) PEAK Matrix® Assessment 2023

Everest Group

At the same time, there is a growing focus on non-traditional F&A areas, including risk management, compliance, sustainability, and data & analytics. Advisory services are becoming prominent, with service providers supporting enterprises to successfully navigate through complex financial environments.

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Task Mining Products PEAK Matrix® Assessment 2023

Everest Group

Task Mining Products PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we examine 19 task mining technology providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

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Conversational AI Products PEAK Matrix® Assessment 2023

Everest Group

This includes functions such as call summarization and recommendations for next-best actions, further enhancing their ability to deliver exceptional customer service and operational efficiency.

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ServiceNow vs AutoTask Compared 2023

31 West

Datto’s AutoTask is another service desk software that automates all technical operations and provides a consolidated view of all assets, IT tasks, user issues, and recent requests on a single dashboard. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams. The company claims to deliver 99.9%

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SysAid vs Jira Compared 2023

31 West

The asset management tool lists all your hardware and software assets in one place and discovers their running status. The company offers a sophisticated reporting and analytics section where you can track your help desk’s performance, financial status, number of tickets your team has resolved, and other metrics.