Everest Group

NOVEMBER 2, 2023

As a result, enterprises are enhancing CRM platforms by partnering with niche platform providers to develop CX-centric solutions that enable omnichannel engagement, deliver the right messaging, unlock real-time customer analytics, etc., resulting in improved business performance and a competitive edge.

Insurance 173

Insurance Marketing Engineering Analytics 173

Everest Group

DECEMBER 1, 2023

Technology providers are investing in next-generation themes in the OT security landscape, including AI-driven threat detection, integration of behavioral analytics, and robust cloud-based solutions.

Cybersecurity 162

Cybersecurity Manufacturing Healthcare Regulations 162

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 32 healthcare ITS providers, which are mapped on the Everest Group PEAK Matrix®, a composite index of distinct metrics related to a provider’s capability and market impact.

Healthcare 147

Healthcare Service Right-Sizing Manufacturing 147

Everest Group

JANUARY 2, 2024

This shift is largely driven by the widespread adoption of advanced cognitive tools, such as AI and predictive analytics, enabling lenders to improve automated approval rates and gain deeper insights into customer behavior.

Service 147

Service Finance Banking Flexibility 147

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 16 life sciences smart manufacturing service providers featured on Everest Group’s Life Sciences Smart Manufacturing Services PEAK Matrix® 2023.

Manufacturing 147

Manufacturing Service Analytics Marketing 147

Everest Group

NOVEMBER 10, 2023

It profoundly shapes the future and impact of enterprises in the region, aligning their operations with the values and aspirations of a rapidly changing market.

Service 147

Service Design Marketing Information Technology 147

Everest Group

JULY 17, 2023

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation solutions by leveraging analytics, automation, and AI, combined with industry expertise and an advisory-led approach.

Banking 130

Banking Service Advisory Finance 130

Everest Group

NOVEMBER 30, 2022

Market Insights™ Analytics Offers Significant Opportunities Across Front-, Mid-, and Back-office. Market Insights™ Advanced Analytics is Increasingly Vital in Revenue Cycle Management Operations. Our Thinking. Increased Deal Activity in Revenue Cycle Management (RCM): What is the Winning Formula? Learn More. Learn More.

Management 130

Management Healthcare Analytics Administrative 130

Everest Group

JULY 1, 2024

Advanced data analytics, telemedicine, and Electronic Health Records (EHRs) have enhanced care management’s precision and accessibility. The report will enable buyers to select the best-fit provider based on their sourcing considerations and empower providers to benchmark their performance against their competition.

Management 217

Management Healthcare Sourcing Analytics 217

IBM Services

OCTOBER 18, 2023

On December 5–6, 2023 at the Computer History Museum in Mountain View, CA, hundreds of developers and software engineers will come together at PrestoCon 2023 to support and learn more about Presto, the open-source SQL query engine for data analytics and the Open Data Lakehouse.

Sourcing 89

Sourcing Engineering Analytics Software 89

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Everest Group

JULY 27, 2023

Cloud Services PEAK Matrix® Assessment 2023 – North America What is in this PEAK Matrix® Report In this report, we assess 32 cloud SPs featured on Cloud Services PEAK Matrix® Assessment 2023 – North America and categorize them as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Service 130

Service Healthcare Analytics Marketing 130

Everest Group

JUNE 13, 2023

They are developing additional capabilities for compliance management, invoicing and payments, reporting and analytics, talent pool creation, and provider and candidate sourcing.

Management 130

Management Analytics Marketing Research 130

Everest Group

NOVEMBER 15, 2022

The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other. Scope: Industry: life sciences Geography: global LEARN MORE ABOUT Decentralized Clinical Trial Platforms PEAK Matrix® Assessment 2023. Our Thinking.

Pharmaceuticals 130

Pharmaceuticals Analytics Flexibility Marketing 130

Everest Group

AUGUST 2, 2023

Network Transformation and Managed Services PEAK Matrix® Assessment – System Integrators (SIs) 2023 What is in this PEAK Matrix® Report In this report, we assess 19 network SIs on the Everest Group PEAK® and categorize them as Leaders, Major Contenders, and Aspirants based on their vision and capability and market impact.

Managed Services 130

Managed Services Management Service Automation 130

Everest Group

MARCH 31, 2023

In addition to these rising costs, regulatory developments such as the Inflation Reduction Act 2023 and upcoming patent cliffs are further exacerbating the situation. As a result, it has become imperative for life sciences enterprises to establish robust sales and marketing operations to remain competitive.

Sales 130

Sales Marketing Service Pharmaceuticals 130

Everest Group

JULY 12, 2023

Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 31 providers featured on the Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023.

Management 130

Management Healthcare Administrative Analytics 130

Everest Group

JANUARY 16, 2024

These enterprises are focusing on enhancing customer experience through AI and data analytics, optimizing supply chains with technologies such as IoT and automation, and integrating e-commerce seamlessly. Their priorities also include strengthening data security, ensuring compliance, and automating manual processes for improved efficiency.

Retail 173

Retail E-Commerce Service Sourcing 173

Premier BPO

JUNE 14, 2024

million in 2023, a 15% increase over the last three years 3. Technological tools that include AI-powered analytics, cognitive technology, automation, and process excellence. Our robust back-office process lifecycle includes training, workforce management, analytics, reporting, and QA; there is no doubt of quality. References 1.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

MAY 2, 2023

DALLAS, May 2, 2023 —Everest Group—the global research firm focused on strategic IT, business services, engineering services and sourcing—today announced the winners of the 2023 PEAK Matrix Service Provider of the Year Awards for IT Services. UST Global and EXL exited the list in 2023. 2, 3 and 4 spots, respectively.

Service 130

Service Research Engineering Insurance 130

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers. Price/cost pressures.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Premier BPO

JUNE 7, 2024

The analysis helped create a co-sourcing solution that easily integrated with the client’s system through training and cultural sensitivity workshops to foster a cohesive team environment. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

31 West

FEBRUARY 7, 2023

There are pre-configured templates available like ITSM, General, Analytics, Customer, and Marketing service management, among others. Jira vs Servicenow Compared 2023 Here are some features that you can explore before investing in a customer service solution. The post Jira vs Servicenow Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

OCTOBER 27, 2021

Following a year of stagnation in 2020 (declining 3%), the market for Vendor Management Systems (VMSs) is expected to bounce back and grow at a faster pace (approximately 7 to 11% by 2023) than in pre-COVID times, according to Everest Group. About Everest Group. Our clients include leading global companies, service providers, and investors.

Marketing 130

Marketing Management Sourcing Accounting 130

Everest Group

JULY 1, 2024

Healthcare Industry Cloud Services PEAK Matrix® Assessment The healthcare industry is significantly investing in cloud services to implement use cases in health data analytics, value-based care, population health, and interoperability. The research will enable enterprises to select the best-fit provider for their sourcing needs.

Healthcare 147

Healthcare Service Insurance Analytics 147

IBM Services

MARCH 22, 2023

Accelerate your analytics transformation journey with IBM data management solutions The opportunity to work with many clients on their analytics journey inspires us to achieve even greater heights with our solutions. Let’s look at IBM’s take on some of the specific strengths recognized in Forrester’s Wave below.

Analytics 69

Analytics Management Government Reduced Costs 69

Everest Group

NOVEMBER 9, 2023

The role of generative AI, predictive analytics, and digitalization on your future operations. Learn how Next Generation Finance organizations are overcoming talent shortages and upskilling through innovative sourcing solutions. Key discussion points: The importance of building a resilient finance operating model.

Finance 147

Finance Automation Analytics Sourcing 147

Everest Group

APRIL 10, 2024

Amid healthcare providers’ ongoing struggles with Revenue Cycle Management (RCM) inefficiencies, a new wave of outsourcing is emerging, centered around value and technology-driven solutions like AI and analytics. in 2022 and 2023 from 54.8% These issues have reduced margins and escalated providers’ workloads.

Management 147

Management Healthcare Robotics Process Automation Analytics 147

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

AUGUST 26, 2024

In response, providers offer diverse digital CX solutions, including automation, analytics, conversational AI, chatbots, self-service options, omnichannel delivery, and cloud-based contact centers. This favorable climate encouraged substantial investments from regional providers.

Co-Sourcing 130

Co-Sourcing Management Service Sourcing 130

IBM Services

JANUARY 26, 2024

Taking all your feedback and market insights into perspective and careful consideration, we are thrilled to announce that in 2023. Here’s a comprehensive recap of everything we launched in 2023, awards and links to the latest update and how you can get started with each enhancement.

Automation 91

Automation Sourcing Analytics Design 91

Everest Group

JANUARY 17, 2024

Key trends gaining prominence include advances in fraud detection and prevention technologies, using sophisticated data analytics for claims validation, integrating AI to identify irregularities, and implementing predictive modeling to forecast potential risks.

Healthcare 173

Healthcare Collaborations Analytics Marketing 173

Everest Group

JULY 16, 2024

Advanced technologies, such as AI, Machine Learning (ML), data analytics, and cloud computing, lead this transformation, enabling more informed decision-making and operational efficiency. PE firms recognize the potential of robust IT services to enhance portfolio performance, streamline operations, and achieve competitive advantages.

Service 162

Service Streamline Operations Banking Analytics 162

Perficient Digital Transformation

JANUARY 27, 2023

Static Application Security Testing ( SAST ) tools can analyse your source code or any compiled versions of your code and identify security flaws during early development phases. Clair Clair is an open-source tool developed by CoreOS that is used to find vulnerabilities in container images.

Software 111

Software Automation Sourcing Regulations 111

Perficient Digital Transformation

AUGUST 4, 2023

The Digital Transformation Services Landscape, Q3 2023 Report The recently published Forrester report defines digital transformation services as “Service providers that enable companies to leverage modern technology, practices, and ecosystems to deliver new sources of value and continuously improve business outcomes.”

Service 98

Service Right-Sizing Research Healthcare 98

Raya Contact Center

MARCH 20, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

It introduced a number of ground-breaking initiatives, including a mobile app for employees and advanced analytics and AI chatbots. In addition, it oversaw various CSR projects that focused on the environment, community development, and social impact sourcing, to mention a few. “In

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98