31 West

MARCH 6, 2023

The product leverages AI and automation to offer predictive ITSM. BMC Helix ITSM offers automatic task bundling, proactive change and risk management, and personalized dashboards. BMC Helix ITSM offers automatic task bundling, proactive change and risk management, and personalized dashboards. out of 5, with 841 user ratings.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Everest Group

FEBRUARY 27, 2024

Reach out to us for more information or to further discuss this topic. These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Everest Group

FEBRUARY 6, 2024

Reach out to us to further discuss gen AI. The challenge of embracing change Enterprises that have successfully embraced automation and digitization now face another technological challenge: gen AI. A recent Everest Group survey of over 200 enterprises reveals contrasting sentiments about gen AI adoption.

Government 173

Government Out-Tasking Automation Software 173

IBM Services

MAY 10, 2023

So, how do we at IBM continue to provide technological solutions that tap into the power of artificial intelligence and leverage intelligent automation , all while bolstering human ambition for collaboration, creativity and innovation? That technology, of course, is artificial intelligence.

Automation 84

Automation Out-Tasking Design Collaborations 84

Everest Group

JULY 31, 2024

Source: Based on an Everest Group survey of over 600 consumers in Q3 2023 AI has emerged as a transformative force in integrating various customer interaction channels, breaking down organizational silos, and addressing the issues consumers are facing on both spoken and written channels.

Retail 162

Retail Automation Analytics Customer Service 162

Perficient Digital Transformation

JANUARY 27, 2023

One of the key components of DevSecOps is the use of tools to automate security testing and deployment. DevSecOps tools help automate as many security processes as possible and closely integrate security with the CI/CD pipeline.

Software 111

Software Automation Sourcing Regulations 111

31 West

JULY 19, 2024

The Salesforce Sales Cloud module automates the sales process and assists companies in closing more deals. You can add other utilities, like Customer Insights, Omni-channel, Macros (a productivity tool to automate repetitive tasks), and more when needed. Omni-Channel Routing This feature fosters timely case closure.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

DECEMBER 15, 2023

Reach out to us to discuss AI and D&A in customer experience further. AI takes CX a step further with instant support from chatbots, personalized recommendations, and task automation. Learn more about how AI and D&A can work together to deliver exceptional CX in this blog.

Analytics 162

Analytics Out-Tasking Cybersecurity Automation 162

Invedus

JUNE 2, 2023

Pros: Free plan Link bank account to import transactions Set up automated monthly e-payments Cons: Cannot track P&L by property Lacks property management option No automobile mileage tracking Pricing: Wave is a free tool as it does not charge any subscription price or hidden fees. Hence, the cost depends on business needs.

Accounting 98

Accounting Software Finance Payroll 98

Everest Group

MARCH 1, 2023

Instead, it can assist them by streamlining the process and making it cost-effective and efficient by automating routine tasks, improving the candidate experience, and enhancing the recruitment process. The screenshots were taken on February 20, 2023, from India and the responses might be different for other users.)

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Metasource

AUGUST 5, 2024

Intelligent automation (IA) is revolutionizing the way businesses operate by streamlining complex tasks and optimizing workflows. These are just some of the reasons why 99% of organizations had either already invested in intelligent automation in 2022 or were planning to invest in it in 2023. How does it work?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52

Hyland

OCTOBER 27, 2022

Three strategic initiatives to address in 2023. Three strategic initiatives to address in 2023. If you’re unsure how to move your digital evolution forward in 2023, we suggest focusing on three strategic initiatives: Modernization. Offload the thankless, tedious tasks that waste time and lead to burnout and churn.

Government 82

Government Out-Tasking Software Collaborations 82

Everest Group

JANUARY 19, 2023

Next, the focus shifted to programmatic advertising, automating the media buying process. This can be seen in GroupM Australia’s launch of a custom-built, data-driven Digital Out of Home (DOOH) planning and activation platform that enables advertisers to deliver audience-based DOOH campaigns across premium sites.

Service 130

Service Analytics Out-Tasking Automation 130

Automation Anywhere

SEPTEMBER 8, 2022

Forty percent of large enterprises will adopt AI-augmented automation by 2023, driving productivity in IT departments and improving scalability. By implementing IT process automation , enterprises can reduce costs and improve efficiency by letting their digital workforce handle routine tasks and improve communication.

Automation 52

Automation Out-Tasking Software Reduced Costs 52

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. What does this mean for Pharma compliance?

Automation 52

Automation Out-Tasking Sales Regulations 52

Zinnov

DECEMBER 12, 2023

Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more. A noteworthy indicator of this growth trajectory is the addition of 21 new offshore centers or GCCs in just Q3 2023.

Sales 72

Sales Marketing Offshoring Analytics 72

Automation Anywhere

JULY 14, 2022

What emerged from the battle was not only innovative automation that saved lives and helped staff repurpose valuable time — but also a blueprint for healthcare organizations everywhere. The Automation Anywhere team worked overnight, side-by-side with NGH’s IT staff. Waitlists could double by 2025.

Automation 59

Automation Healthcare Robotics Process Automation Collaborations 59

Perficient Digital Transformation

NOVEMBER 20, 2024

Introduction to Multiclass Text Classification with LLMs Multiclass text classification (MTC) is a natural language processing (NLP) task where text is categorized into multiple predefined categories or classes. However, with the advent of large language models (LLMs), this task can now be approached differently.

Out-Tasking 52

Out-Tasking Automation Design Efficiency 52

31 West

MARCH 8, 2023

Every time the company announces a new product release, they expect an out-of-the-box product that would magically bring a significant transformation in their workflow. ServiceNow’s Upcoming Releases The upcoming new release of ServiceNow, which is named Utah, is expected to be launched in the first or second quarter of 2023.

Right-Sizing 130

Right-Sizing Out-Tasking Flexibility Software 130

31 West

SEPTEMBER 22, 2022

Automation. Automation. Automating tasks does not only help your employees, but they standardize workflows and services offered. For example, if you have a process of acknowledging tickets or sending out customer feedback emails, it would be best to automate them. How Does a Virtual Service Desk Operate?

Service 130

Service Outsourcing Automation Flexibility 130

Automation Anywhere

MAY 26, 2021

Today, that technology, combined with machine learning (ML) and Robotic Process Automation (RPA), continues to be a force of change for the better, providing advantages for users in all industries. Intelligent automation can provide an end-to-end solution for workflows. It can be programmed to recognize patterns and behaviors.

Automation 52

Automation Robotics Process Automation Out-Tasking Sourcing 52

Magellan Solutions

AUGUST 23, 2023

Initially, AI simplified tasks such as email marketing and social media scheduling. AI also automates repetitive tasks. AI is beneficial for basic automation or advanced cognitive tasks. Top AI Tools for Marketing in 2023 1. AI has transformed marketing strategies and is a powerful tool.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

IBM Services

SEPTEMBER 19, 2023

Generative artificial intelligence (AI) burst into the mainstream in 2023, lighting a fire under businesses to integrate enterprise-grade versions into their processes. CSPs and NEPs usually have huge support centers and IBM has the potential to help transform workflows between all ecosystem players.

Robotics Process Automation 115

Robotics Process Automation Out-Tasking Automation Jobbing 115

Everest Group

FEBRUARY 17, 2023

Not only was the tech community awed, but it also has interested a wider audience, from students to industry veterans, and attracted more than 100 million users by the end of January 2023. To discuss how ChatGPT will impact the application development process, please reach out to Lalith.kumar@everestgrp.com , Manukrishnan.sr@everestgrp.com

Out-Tasking 130

Out-Tasking Government Design Software 130

Paysquare

APRIL 30, 2023

Payroll management has come a long way from manually calculating salaries and keeping records to an automated process that is streamlined, efficient and accurate. In 2023, we can expect to see more businesses adopting payroll outsourcing services in order to improve efficiency and accuracy in their payroll processes.

Payroll 52

Payroll Outsourcing Flexibility Out-Tasking 52

Amzur

JANUARY 31, 2024

With many companies still dealing with manual tasks and data overload, clunky workflows, limited data insights, customization hurdles, and talent gaps, the recent release of NetSuite 2024.1 NetSuite officially announced the inclusion of generative AI in it’s entire ERP suite in SuiteWorld 2023, positioning itself as a pioneer in the industry.

Data Entry 105

Data Entry Finance Out-Tasking Analytics 105

Everest Group

JULY 15, 2022

Finally, we need to remember that the world is still coming out of COVID-19. Every enterprise made massive cost adjustments during the pandemic by automating routine tasks, moving to the cloud, and divesting non-core assets. Are the usual lemons drying up? Yes, there will be a downturn in the IT services industry.

Service 130

Service Out-Tasking Accounting Banking 130

Perficient Digital Transformation

JUNE 5, 2023

The stars of Ansible Fest at this year’s Red Hat Summit were undoubtedly the imminent general availability of Event Driven Ansible and the release of a developer plugin called Lightspeed which takes advantage of generative AI to help speed up automation development. Check out this video! So, right around the corner.

Out-Tasking 59

Out-Tasking Automation Sourcing Jobbing 59

Metasource

MAY 1, 2024

Modern finance leaders are pursuing accounts payable (AP) automation solutions with several goals in mind… Maybe you want to eliminate manual data entry and give your staff back time for more high-value tasks. Strive for Complete Automation Did you know only 10% of organizations have achieved full AP automation?

Automation 52

Automation Accounting Customer Support Data Entry 52

Everest Group

AUGUST 25, 2023

Lost in the web of tasks and demands, the art of connection slipped from their hands. This challenge was highlighted during the 2023 nasscom GCC conclave, where many leaders raised the question of value articulation. Check out Everest Group’s recently published report to know more about employer branding in GBS.

Collaborations 130

Collaborations Out-Tasking Offshoring Management 130

Automation Anywhere

APRIL 7, 2022

And your future of work will depend on how you modernize and automate the parts of work that will have a positive impact on your people. Speeding up an assembly line, for example, will churn out more widgets per day. But progressive IT teams are looking to Robotic Process Automation (RPA) to take over some of those tasks.

Robotics Process Automation 90

Robotics Process Automation Cybersecurity Out-Tasking Jobbing 90

Perficient Digital Transformation

FEBRUARY 15, 2023

The enhancement developed by Perficient identifies Cash Flow adjustments using Reconciling Item Types within Account Reconciliations solution and automates the posting of these adjustments to Actuals. The official schedule is now available !

Manufacturing 64

Manufacturing Finance Out-Tasking Administrative 64

SEBPO

DECEMBER 21, 2022

Rockstars in the Outsourcing Industry: How SEBPO’s Ray Adamson has Built Strong Foundations for a Prosperous 2023. Rockstars in the Outsourcing Industry: How SEBPO’s Ray Adamson has Built Strong Foundations for a Prosperous 2023. Takeaway #2: Outsourcing Versus Automation. “We but] automation isn’t a magic button either.”.

Outsourcing 52

Outsourcing Out-Tasking Automation Flexibility 52

The Scalers

SEPTEMBER 18, 2024

According to The State of Software Quality Assurance 2023 report, 8% of companies still lack a dedicated QA team. Let’s start by pointing out the six main advantages of hiring QA engineers offshore: 1. You can outsource QA engineers, but these are often project-based and juggle multiple clients, making them ideal for temporary tasks.

Offshoring 89

Offshoring Right-Sizing Engineering Out-Tasking 89

Premier BPO

JULY 23, 2024

Premier BPO introduced dedicated representatives for specific tasks and fulfillment errors and established a priority queue for high-value inquiries. Premier BPO developed a comprehensive knowledge base to facilitate the agents and utilized workforce management tools.

Nearshoring 130

Nearshoring BPO Outsourcing Out-Tasking 130

Simplr

MARCH 24, 2023

We here at Simplr believe that within a decade, 90% of today’s customer service inquiries will either be automated or proactively prevented. Forrester has taken this one step further and predicted that 70% will be automated by the end of this year. 90% of automated inquiries doesn’t necessarily mean a 90% reduction in workforce.

Customer Service 95

Customer Service Service Automation Business Process Outsourcing 95