Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Everest Group

MARCH 11, 2024

These enterprises primarily focus on personalizing customer experience, streamlining supply chains, and emphasizing digital commerce using technologies such as AI/ML, cloud, IoT, and automation. Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency.

Service 147

Service Retail Manufacturing Banking 147

Premier BPO

JUNE 7, 2024

Outsourcing providers have also been impacted by such changes, with 59% 1 of Global Business Services looking to automate their processes with technological advancements like cloud and AI. They can expand their capabilities with IT services encompassing everything from help desk support to software development and cloud migration.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

SEPTEMBER 30, 2024

In 2023 alone, over three hundred GCCs were set up in offshore and nearshore locations, and this trend is expected to continue in the near future. Similarly, in 2023, Gloplax and KPMG formed a partnership to better serve their clients in the GCC setup space.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

AUGUST 9, 2023

The city has shown admirable growth and resiliency during the past two years, recording one of the country’s highest growth rates for global service delivery. Remarkably, Hyderabad surpassed Bangalore for GCC delivery setups during H1 2023, highlighting its exceptional performance in this sector.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130