Groove Technology

MAY 19, 2024

IT outsourcing has become a highly profitable industry in the Philippines, attracting numerous global investors who have recently set up their offshore IT operations in the country. There are many factors contributing to the development of IT outsourcing in the Philippines.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. Outsourcing is Strategic While some firms look at staffing and adding “bodies”, I’ve found that our clients take a different view on outsourcing. One year seems to have gone by so fast.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Groove Technology

OCTOBER 1, 2024

Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers. According to Deloitte's 2020 Global Outsourcing Survey, 70% of companies cite cost reduction as a primary reason for BPO adoption.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. And outsourcing can help businesses increase customer satisfaction. So firms always ensure that the BPO firm they are working with has people who are able handle insurance back office support. . Outsourcing IT can provide you with the necessary support based on your needs.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Transparent BPO Outsourcing

MAY 19, 2023

May 2023 “”Customer service isn’t just about ensuring satisfaction, deescalating tense situations or giving away freebies. Call centers should strive to make emotional connections so […] The post What to listen for in sample call recordings from a BPO? appeared first on Transparent BPO.

BPO 52

BPO Call Center Customer Service Service 52

Magellan Solutions

MARCH 27, 2023

We will examine some general outsourcing statistics below. Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

inDinero

JUNE 3, 2021

business process outsourcing (BPO) is ubiquitous with “doing business.” However, the BPO industry shrank by 28.7% As CFOs pursue greater flexibility, liquidity, and risk management for their companies, alternatives to BPO are becoming more attractive. Should CFOs adopt innovative technological solutions rather than BPO?

Outsourcing 64

Outsourcing BPO Robotics Process Automation Call Center 64