Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. ACT Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. Who should attend?

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Everest Group

MAY 23, 2023

Live Webinar The Six Key Pricing Themes Dominating 2023 May 23, 2023 | 9 a.m. IST In 2022, the outsourcing industry experienced significant attrition and wage hikes. However, those metrics stabilized in the first few months of 2023, and due to today’s economic environment, the focus has turned to cost control.

Strategic Sourcing 130

Strategic Sourcing Cybersecurity Cost Control Outsourcing 130

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Premier BPO

MAY 16, 2023

C&CC Key Takeaways: Delivering a breakout session on “Co-Sourcing vs. Outsourcing – How to Maximize Your Partner Relationship”, Premier BPO leadership also shared insider takeaways from the two-day exhibition. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

NOVEMBER 15, 2022

Outsourcing Services Pricing: What to Expect Next. 2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. O N-DEMAND WEBINAR.

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Premier BPO

SEPTEMBER 8, 2023

SOCAP Fall 2023: What to Expect This Symposium SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. About Premier BPO Premier BPO seeks to be a seamless extension of its client’s business processes.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

FEBRUARY 24, 2023

By starting with four basic elements in agreements, buyers can realize the transformation objectives they desire but often struggle to achieve from their outsourcing relationships. Transformational outsourcing can reduce the outsourcing spend or total contract value (TCV) and improve the user experience, quality, and timeliness.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

NOVEMBER 7, 2023

November 7, 2023 | 9 a.m. IST The slowdown in demand in 2023 had a significant impact on services pricing trends. Join this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024. CST | 10 a.m.

Service 162

Service BPO Outsourcing Management 162

Everest Group

JULY 11, 2023

Live Webinar Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023 July 11, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Gone are the days when cybersecurity was solely the concern of IT departments. Why are service providers so gung-ho about cyber resiliency? Who should attend?

Cybersecurity 130

Cybersecurity Advisory BPO Outsourcing 130

Everest Group

FEBRUARY 10, 2025

Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity. The market was buzzing with large deals and, occasionally, mega deals, signaling a period of confidence in large-scale outsourcing. in 2023, and further to 4.7 However, this momentum has now slowed. in 2021 to 4.8

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Everest Group

OCTOBER 7, 2023

Cost reduction has once again become the foremost reason for outsourcing, along with the pursuit of operational efficiency to achieve improved business results. Additionally, there have also been delays in decision making from key enterprise leaders for handing out transformational projects.

Insurance 162

Insurance Human Resources Payroll Outsourcing 162

Premier BPO

SEPTEMBER 21, 2023

As a longstanding SOCAP member, Premier BPO once again took the initiative to host the First-Timers’ event this year and attended the closing SOCAP IMPACT Awards Gala, marking the conclusion of the three-day symposium. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Groove Technology

OCTOBER 1, 2024

How can businesses in Australia, the UK, and Europe effectively leverage custom software development outsourcing to overcome these challenges and achieve their technological goals without compromising quality or control? Custom software development outsourcing offers a flexible and cost-effective solution to these challenges.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What are the key expectations and unique requirements in APAC for buyers of outsourcing services?

Outsourcing 130

Outsourcing BPO Cybersecurity Sales 130

Groove Technology

MAY 19, 2024

IT outsourcing has become a highly profitable industry in the Philippines, attracting numerous global investors who have recently set up their offshore IT operations in the country. There are many factors contributing to the development of IT outsourcing in the Philippines.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. Mature outsourcing enterprises expect more and often desire “the art of the possible!” Enterprise outsourcing goals also mature with tenure.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

JULY 23, 2024

What is the upcoming research from Everest Group covering technology providers in the BFSI industry? Who should attend?

Sourcing 162

Sourcing Insurance Service BPO 162

Everest Group

MAY 2, 2024

How are outsourcing trends shaping up concerning outsourcing deals, sourcing locations, and talent availability? In this webinar, our sourcing and pricing analysts will discuss action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Who should attend?

Software 130

Software Outsourcing BPO Management 130

Raya Contact Center

MAY 30, 2023

We are thrilled to share the impressive financial performance of RAYA CX for the first quarter of 2023. increase in consolidated revenues during Q1 2023, compared to the previous year. increase in consolidated revenues during Q1 2023, compared to the previous year. year-on-year growth. of total revenue. of total revenue.

Business Process Outsourcing 98

Business Process Outsourcing BPO Accounting Outsourcing 98

Raya Contact Center

MAY 30, 2023

We are thrilled to share the impressive financial performance of RAYA CX for the first quarter of 2023. increase in consolidated revenues during Q1 2023, compared to the previous year. increase in consolidated revenues during Q1 2023, compared to the previous year. year-on-year growth. of total revenue. of total revenue.

Business Process Outsourcing 98

Business Process Outsourcing BPO Accounting Outsourcing 98

Transparent BPO Outsourcing

AUGUST 23, 2023

Transparent BPO Wins Bronze Under Learning and Development Awards. Transparent BPO, a leader in innovative BPO Solutions, is thrilled […] The post Transparent BPO Awarded Bronze in Brandon Hall Group’s 31st Annual HCM Excellence Awards appeared first on Transparent BPO.

BPO 98

BPO Human Resources Sales Management 98

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 billion in revenue in 2024, a 7% increase from 2023? Stay tuned for more stories of success in the ever-changing BPO industry.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Everest Group

OCTOBER 20, 2023

The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.

Service 147

Service Offshoring Global Business Services Information Technology 147

Groove Technology

SEPTEMBER 26, 2024

Outsourcing software development emerges as a compelling alternative to building an in-house team. As we delve deeper into this topic, we'll explore how outsourcing can transform your software development strategy and drive your business forward in an increasingly competitive digital world. What is Outsourced Software Development?

Software 130

Software Outsourcing Offshoring Nearshoring 130

Everest Group

MARCH 7, 2023

Live Webinar Strategies for Customer Experience (CX) Success in an Uncertain World March 7, 2023 | 9 a.m. IST The global customer experience (CX) outsourcing market has grown tremendously. What is the CX industry outlook for 2023 and how can enterprises reduce costs? CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. Who should attend?

Reduced Costs 130

Reduced Costs Outsourcing BPO Sales 130

Everest Group

JANUARY 23, 2024

Understand the market size and growth trends in procurement outsourcing for the years 2021-2022, and project the anticipated growth for 2023-24.

Outsourcing 130

Outsourcing Marketing Managed Services Sourcing 130

Premier BPO

JULY 23, 2024

There’s been a shift in outsourcing strategies, with 80% of companies in North America actively considering nearshoring. Traditional outsourcing strategies involved companies outsourcing customer service centers to partners located at distant locations to drive cost savings. 2 Why Nearshore?

Nearshoring 130

Nearshoring BPO Outsourcing Out-Tasking 130

Premier BPO

MARCH 29, 2023

I joined Premier BPO as the CEO in 2022 and as I come up on my premier year anniversary, I wanted to share some observations and notes. We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? Outsourcing costs have been steadily rising in the U.S., Here we go….

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Everest Group

APRIL 5, 2024

Contents: In this report, we examine: Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers The IPA solution provider market’s competitive landscape Providers’ key strengths and limitations Scope: All industries and geographies IPA solutions: sourcing IPA technology (..)

Automation 124

Automation BPO Sourcing Finance 124

Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry. Let’s get started now!

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Transparent BPO Outsourcing

OCTOBER 27, 2023

Rockville, MD, October 27, 2023 – Last week at ICMI’s Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will […] The post Transparent BPO Named “Best Outsourcing Provider” for Second Time at 2023 ICMI’s Global Contact Center Awards appeared first on Transparent (..)

BPO 52

BPO Outsourcing Nearshoring Customer Service 52

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. And outsourcing can help businesses increase customer satisfaction. INSURANCE BACK OFFICE FUNCTIONS YOU NEED TO OUTSOURCE. Here are some of the insurance back-office functions that you need to outsource. . Why do people get insurance back office support? IT SUPPORT.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Everest Group

AUGUST 1, 2023

Live Webinar Disruption and Uncertainty: Today’s CFO Agenda August 1, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Finance 130

Finance Accounting BPO Shared Services 130