Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. when companies partner with specialized outsourcing providers.

Co-Sourcing 130

Co-Sourcing Outsourcing Regulations Efficiency 130

Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Outsourcing is Strategic While some firms look at staffing and adding “bodies”, I’ve found that our clients take a different view on outsourcing.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Premier BPO

NOVEMBER 22, 2024

Outsourcing recall management could be a smart, strategic move for modern businesses, as they can gain access to experts equipped with advanced systems and compliance knowledge. By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Premier BPO

OCTOBER 3, 2023

Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Everest Group

NOVEMBER 17, 2023

To discuss your XLA journey or for help within an XLA co-creation workshop, please reach out to udit.singh@everestgrp.com and shivam.jaiswal@everestgrp.com. See our webinar, Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC , for 2024 outsourcing portfolio strategies.

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Premier BPO

MAY 17, 2023

Essentially, the entire world utilizes SaaS as Zippia reports that 99% of companies will be utilizing at least one SaaS solution by the end 2023. With three service centers across Asia, we can source the right skills and talent for our clients’ needs. CAGR, reaching a global market size of $462.94 billion by 2028.

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? Outsourcing costs have been steadily rising in the U.S., Social impact outsourcing.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Future of Sourcing

MARCH 15, 2023

New Sourcing Industry Group Advisory Board members will serve three-year terms and help guide the strategic direction of SIG. Jenti Vandertuig — Director of Procurement at San Francisco 49ers Wayne Heiler — Consultant Vendor Relations CTO at Toyota Motors North America Nathan Haydn-Myer — Sr.

Advisory 59

Advisory Co-Sourcing Strategic Sourcing Sourcing 59

VXI

MARCH 2, 2023

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

For credit unions, the word “outsourcing” has historically evoked feelings of angst and knee-jerk reactions, especially when used in conjunction with the member experience. More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Infosys Consulting

SEPTEMBER 11, 2023

co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. Recommendation 4: Consider outsource the Tech Debt This can be done in multiple ways that allow for the development team to have oversight and alignment. This could be expanded into an internal open-sourcing of code. Subsequently, good testing practices (e.g.,

Management 52

Management Co-Sourcing Software Design 52

IBM Services

APRIL 25, 2024

Steps of business process reengineering for CRM include integrating customer data from disparate sources, using advanced analytics for insights, and optimizing service workflows to provide personalized experiences and shorter wait times. Last updated 10 November 2023. Last updated 23 February 2024.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Premier BPO

MAY 24, 2023

The SOCAP RECAP – Spring Symposium 2023 The SOCAP Spring Symposium 23 was held in Columbus, Ohio this year and celebrated the theme ‘Decades’ mirroring the organization’s 50 th birthday. The widespread forum serves as a go-to consumer service and customer care platform in the U.S.

Offshoring 130

Offshoring BPO Outsourcing Co-Sourcing 130

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. when companies partner with specialized outsourcing providers.

Co-Sourcing 245

Co-Sourcing BPO Outsourcing Regulations 245

Premier BPO

MARCH 13, 2025

Through June 2023, 600 U.S.-listed For mid-market firms, Finance & Accounting Outsourcing (FAO) has moved from being a tactical decision to a strategic imperative. 5 Outsourcing cuts finance costs by 20%-50% while boosting efficiency. increase from 2019. increase from 2019.

Finance 130

Finance Accounting Outsourcing Co-Sourcing 130

Premier BPO

NOVEMBER 22, 2024

Outsourcing recall management could be a smart, strategic move for modern businesses, as they can gain access to experts equipped with advanced systems and compliance knowledge. By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing BPO 100

Premier BPO

FEBRUARY 28, 2025

In 2023 alone, the United States reported 3,300 recalls across various industries, including automotive, food, medical, and consumer goods. To address the multifaceted challenges of product recalls, companies must adopt a co-sourcing approach that integrates expert recall management with tailored, end-to-end solutions.

Co-Sourcing 130

Co-Sourcing Management Sourcing Analytics 130