Everest Group

APRIL 16, 2023

EVENT SIG PROCUREMENT TECHNOLOGY SUMMIT 2023: Controlling the Sprawl: A Template for Managing Your IT Tail April 16-19, 2023 Everest Group is a proud sponsor of SIG’s 2023 Procurement Technology Summit, taking place from April 16 – 19, 2023, at the Omni Amelia Island Resort in Amelia Island, FL.

Sourcing 130

Sourcing Collaborations Efficiency Marketing 130

Everest Group

AUGUST 31, 2023

As the industry receives investments in smart manufacturing, providers are assuming the role of end-to-end digital transformation partners by collaboratively developing solutions to assist enterprises in their digital journeys.

Manufacturing 147

Manufacturing Service Analytics Marketing 147

Everest Group

JUNE 7, 2023

Enterprise blockchain service providers are distinguishing themselves by leveraging blockchain to foster collaboration, innovation, and transformation among diverse stakeholders.

Service 130

Service Banking Collaborations Government 130

Everest Group

NOVEMBER 10, 2023

Moreover, experience design is extending its influence on partners, as efficient and user-friendly interfaces are becoming the linchpin for successful collaboration and mutual growth. As the narrative evolves, North American society is prioritizing sustainability and ethical business practices.

Service 147

Service Design Marketing Information Technology 147

Everest Group

SEPTEMBER 7, 2023

The study is based on RFI responses from service providers, interactions with their automotive engineering leadership, client reference checks, and ongoing analysis of the engineering services market.

Engineering 147

Engineering Service Insurance Software 147

Everest Group

SEPTEMBER 8, 2023

Enterprises are increasingly collaborating with providers due to the demand for swift digital twin deployment, seamless integration of IT/OT systems, enhanced data and infrastructure security, and the shortage of skilled professionals in the enabling technologies domain.

Service 130

Service Marketing Research Collaborations 130

31 West

JANUARY 23, 2023

The software facilitates seamless collaboration between support teams. The platform supports excellent team collaboration, ensuring that tickets are resolved quickly and efficiently. The post ZenDesk vs SysAid Compared 2023 appeared first on 31West: The intuitive dashboard is easy to use and offers excellent navigation.

Out-Tasking 130

Out-Tasking Automation Software Right-Sizing 130

31 West

JUNE 1, 2023

In this post, we’ve reviewed the best VPN companies of 2023 based on their features, pricing plans, and other factors. It’s, however, collaborated with Walmart, Staples, and other retail giants that sell the VPN service for cash. The post The Best VPN Service For 2023 appeared first on 31West: Let’s check out our top picks.

Service 130

Service Retail Government Customer Support 130

Everest Group

APRIL 27, 2023

This segment has seen the presence of a number of solution providers offering wide-ranging reward catalogs, redemption services, and robust SaaS-based platforms that are configurable and can be integrated with collaborative tools, HRIS systems, and other platforms to meet the unique needs of each client.

Marketing 130

Marketing Research Collaborations Service 130

Premier BPO

SEPTEMBER 8, 2023

SOCAP Fall 2023: What to Expect This Symposium SOCAP is back again, this time celebrating its 50th Anniversary under the banner: Celebrating our past, embracing our future. We’ve rounded up the important sessions, so you won’t miss out on some helpful learning and collaboration opportunities.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

31 West

FEBRUARY 20, 2023

Servicenow vs SysAid Compared 2023 Now that you have a brief idea about the two products let us compare them in detail to understand which 1. Reviews suggest the user interface is intuitive, and integrations make communication and collaboration easier. The post ServiceNow vs SysAid Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

31 West

FEBRUARY 3, 2023

It supports collaboration among several software development tools across the enterprise. Jira vs Autotask Compared 2023 Let us go through some comparison factors to understand which customer service software you should opt for. The post Jira vs Autotask Compared 2023 appeared first on 31West: Jira: What is it?

Software 130

Software Customer Support Administrative Automation 130

31 West

JANUARY 26, 2023

By bringing the development and IT teams on a single platform, the Jira help desk facilitates amazing collaboration between different departments. The post SysAid vs Jira Compared 2023 appeared first on 31West: It delivers a seamless user experience and streamlines your hectic IT operations. SysAid vs Jira: Which One is Best?

Right-Sizing 130

Right-Sizing Software Automation Design 130

Globalization Partners

FEBRUARY 10, 2023

If your company plans to hire internationally in 2023, here are 10 global talent trends to consider. Global over local talent acquisition During 2023, companies will continue focusing on global talent acquisition and building dispersed teams as a strategic way to diversify and adapt to the changing market needs.

Global Hiring 110

Global Hiring Right-Sizing Global Recruiting Marketing 110

Everest Group

APRIL 5, 2023

Virtual Roundtable Top Priorities for Life Science GBS Organizations in 2023: Scaling R&D Capabilities April 05, 2023 | 9:30 am EDT | 7 PM IST Life Sciences GBS organizations today have evolved into strategic partners for their enterprises, driving both operational and technological advancements.

Nearshoring 130

Nearshoring Offshoring Sourcing Collaborations 130

31 West

FEBRUARY 7, 2023

The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. Jira vs Servicenow Compared 2023 Here are some features that you can explore before investing in a customer service solution. The post Jira vs Servicenow Compared 2023 appeared first on 31West:

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

JANUARY 30, 2023

The company’s service solution provides agents with centralized portals, integrations, collaboration tools, in-built routing, and knowledge management, which help them perform their job better. The post Zendesk vs ServiceNow Compared 2023 appeared first on 31West: It enables companies to provide support over multiple channels.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

31 West

JANUARY 20, 2023

It empowers employees with tools and apps that let them troubleshoot, collaborate and resolve issues more quickly. Ticket routing and collaboration tools are also available that make issue resolution time shorter. The post Zendesk vs ManageEngine Compared 2023 appeared first on 31West: What is ManageEngine? out of 5 4.6

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

Perficient Digital Transformation

JANUARY 27, 2023

2023 is going to be a challenging year for CFOs. With so many issues at the doorstep and mixed indicators adding to the confusion, one could make the argument that 2023 will be even tougher than the recent years. Finance & Accounting leaders will undoubtedly need help, particularly from technology experts. Feel free to comment!

Supply Chain Management 111

Supply Chain Management Finance Accounting Collaborations 111

Premier BPO

MAY 16, 2023

The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology. The Call & Contact Center Expo 2023 had over 100+ speakers from various companies and organizations.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Premier BPO

SEPTEMBER 21, 2023

It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. The positive and collaborative atmosphere within the SOCAP community was evident, especially in light of the theme of celebrating SOCAP’s 50th Anniversary.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

31 West

FEBRUARY 27, 2023

In this post, we have discussed the 10 popular remote support software you can use in 2023 for enhanced productivity and easier IT management. It has built-in communication tools that allow your teams to collaborate with the IT departments and raise their concerns without requiring in-person assistance. Let’s take a look.

Software 130

Software Flexibility Automation Administrative 130

31 West

JANUARY 25, 2023

ServiceNow offers excellent integration capabilities and works with all important software apps that you use for communication, cross-departmental collaboration, HR management, accounting, and other tasks. The post ServiceNow vs AutoTask Compared 2023 appeared first on 31West:

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

31 West

JANUARY 20, 2023

This allows seamless collaboration between different departments. The post ManageEngine vs Jira Compared 2023 appeared first on 31West: The ITSM tool covers change management, incident management , reports and analytics, problem management, service requests, ticket channels, knowledge base, and a host of other features.

Software 130

Software Automation Out-Tasking Design 130

Groove Technology

DECEMBER 14, 2022

Significantly increasing from 2022 to 2023 by 0.3% more, with 5206,9 million users globally in 2023. The number of mobile app downloads is anticipated to increase by 24 billion in 2023 when compared to 2022. Top significant trends for mobile app development in 2023. Heavy use of applications on smartphones. More AR apps.

Retail 130

Retail Design Marketing Banking 130

31 West

FEBRUARY 10, 2023

It provides service desk agents with a centralized customer view, integrations, knowledge base, and collaboration tools, helping them resolve issues quickly while offering a personalized experience. Jira vs Zendesk Compared 2023 Jira or Zendesk? The post Jira vs Zendesk Compared 2023 appeared first on 31West:

Sales 130

Sales Customer Support Customer Service Service 130

31 West

JANUARY 25, 2023

From an employee perspective, the software offers a centralized work area, several useful integrations, collaboration tools, and a knowledge base, among others. Zendesk vs Autotask Compared 2023 Now that we understand how Zendesk and Autotask can help your service desk perform better, let us see how the solutions fare when compared.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Software 130

Everest Group

JANUARY 25, 2024

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. However, rising macroeconomic uncertainty and cost pressures have led to increased scrutiny of the business value realized from these transformation initiatives.

Service 195

Service Manufacturing Sourcing Engineering 195

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. What would you do if you were UNSTOPPABLE – Speaker: Alex Weber Why to Attend?

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Everest Group

JANUARY 17, 2024

The industry is experiencing a surge in collaborations and partnerships among payment integrity solution providers, healthcare organizations, and regulatory bodies to create robust ecosystems that foster innovation.

Healthcare 173

Healthcare Collaborations Analytics Marketing 173

31 West

MARCH 6, 2023

These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations. The post Jira vs BMC Helix ITSM Compared 2023 appeared first on 31West: The product is also available for a free trial.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Perficient Digital Transformation

APRIL 26, 2023

Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Don’t miss this unparalleled opportunity to learn, connect, and collaborate with fellow ServiceNow enthusiasts.

Collaborations 98

Collaborations Customer Service Automation Service 98

Premier BPO

JUNE 14, 2024

million in 2023, a 15% increase over the last three years 3. The client feels like its partnership with Premier BPO is a true collaboration. Our remote-ready teams with cloud-enabled technologies provide unhindered, securely connected communication and collaboration with deep-loaded security and data privacy features.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Perficient Digital Transformation

NOVEMBER 6, 2024

Office Work Benefits: Facilitates real-time collaboration and problem-solving. Hybrid Model Benefits: Combines the best of both worlds, offering flexibility and fostering collaboration. Collaboration tools: Invest in technology that facilitates communication and remote work. Social isolation can affect creativity and innovation.

Software 80

Software Flexibility Operational Costs Collaborations 80

Perficient Digital Transformation

APRIL 22, 2024

Perficient achieved the Köerber 2023 Evolve Partner Award for New OMS Partner of the Year North America. A Celebration of Our Engagement We believe in the power of collaboration and the importance of building strong relationships with our clients. We’re excited to share some wonderful news with you all!

Sales 98

Sales Collaborations Marketing Order Management 98

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. 4) Robotic Process Automation (RPA) RPA emerges as a crucial trend for 2023.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94