Everest Group

FEBRUARY 27, 2024

Generative Artificial Intelligence (gen AI) is emerging as a game-changer in customer experience management (CXM) by offering the potential to personalize customer interactions, enhance operational efficiency, and provide a competitive edge. As enterprises adopt gen AI, third-party providers have an increasingly vital role.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Everest Group

JUNE 28, 2023

linkedin live How Technology Can Help Healthcare Overcome the $30 Billion RCM Spend June 28, 2023 | 9:30 a.m. CDT | 10:30 a.m. EDT | 3:30 p.m. BST, 8 p.m. IST The pandemic left no industry untouched, but healthcare was especially impacted. What questions will the event address?

Healthcare 130

Healthcare Streamline Operations Reduced Costs Administrative 130

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations.

Marketing 130

Marketing Service Cybersecurity Banking 130

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. How do organizations avoid the digital risks of ‘technology misuse’ and achieve efficient innovation that ‘technology promotes production’?

Efficiency 72

Efficiency Insurance Robotics Process Automation Automation 72

Everest Group

DECEMBER 9, 2022

In this challenging environment, enterprises’ immediate goals are to reduce costs, streamline operations, and achieve quick and tangible benefits from all their investments. These teams of experts can provide valuable insights to guide an organization’s CXM strategy and maximize efficiency.

Outsourcing 130

Outsourcing Selective Outsourcing Streamline Operations Flexibility 130

Everest Group

MARCH 19, 2024

In 2023, Atom Computing unveiled an 1180-qubit quantum computer. Instead, they should embrace quantum computing as a service that provides multiple benefits, such as scalability, elasticity, reduced costs, and increased accessibility. Quantum bits exhibit numerous types of quantum phenomena.

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

Influx

JANUARY 19, 2023

No matter the size of your business, you can benefit from operational efficiency in a myriad of ways. Topics of discussion: What is operational efficiency in business? How can small businesses benefit from improved operational efficiency? How can large businesses benefit from improved operational efficiency?

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. INCREASED EFFICIENCY. REDUCED COSTS. At the same time, you can also save money on these costs. Outsourcing insurance back office support makes an insurance company more efficient as a whole. Why do people get insurance back office support? TALK TO US!

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

The Hackett Group

JULY 13, 2023

Miami, FL — July 13, 2023 — For the first time in decades, most finance organizations experienced a significant increase in operating costs in 2023, driven by inflationary pressures, geopolitical unrest and other uncertainty factors, according to new research from The Hackett Group , Inc. NASDAQ: HCKT).

Operational Costs 97

Operational Costs Finance Research Advisory 97

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. Mercans has been nominated for Employer of Record Organization of the Year 2023 and Payroll Software Supplier of the Year 2023.

Payroll 52

Payroll Regulations Reduced Costs Software 52

Perficient Digital Transformation

SEPTEMBER 22, 2023

Two statistics she shared stood out to me: First, on average, healthcare organizations have 46 systems in place dedicated to operations (Source: Salesforce Research, Healthcare & Life Sciences, April 2023). Roughly 30% of health industry costs come from administrative work (Source: Health Affairs, Administrative Waste Study 2022).

Healthcare 59

Healthcare Administrative Reduced Costs Sourcing 59

SEBPO

JANUARY 11, 2023

One of 2023’s biggest continuing business trends is automation, with the latest and greatest technology (AI, RPA, and more) assisting with process efficiency and increased productivity. Here’s how we help: Reduce costs immediately with our skilled teams. Automation & Outsourcing: The Power of People and Technology.

Automation 98

Automation Outsourcing Robotics Process Automation Out-Tasking 98

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Redial

MARCH 21, 2023

As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes. This not only improves efficiency and reduces costs but also frees up human agents to focus on more complex and high-value customer interactions.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. This adaptability, combined with cost-efficiency, makes India a compelling choice for IT outsourcing. crore (approximately US$ 11.77

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Government 130

Groove Technology

SEPTEMBER 27, 2024

Outsourcing software development has emerged as a powerful strategy for businesses seeking to enhance efficiency and innovation. A 2023 study by Deloitte found that 81% of executives cited clear project requirements as critical for outsourcing success. Navigating these complexities requires a careful and strategic approach.

Software 130

Software Outsourcing Offshoring Right-Sizing 130

IBM Services

FEBRUARY 6, 2024

One of the more complex challenges banks must solve is to make payments more efficient. Europe recently announced a mandate that real-time payments be available from any provider who currently offers batch euro payments (such as SEPA credit transfers) at a price of no more than the cost of batch transfers. in 2023-2024.

Banking 93

Banking Government Retail Reduced Costs 93

Vilmate

NOVEMBER 30, 2023

In 2022, there was a high demand for IT professionals, but in 2023, this demand started to decrease. Many companies began cutting costs, including hiring fewer new employees. in September 2023, the highest in 40 years. Higher interest rates: In 2023, the US Federal Reserve increased interest rates to control inflation.

Jobbing 52

Jobbing Cybersecurity Marketing Out-Tasking 52

Influx

AUGUST 9, 2023

Whether you’re launching earlier for the holiday season, scaling customer support, or looking to clear the backlog, understanding the costs of hiring and outsourcing is a big factor in the decision making process. We’ve curated a list of 2023 stats on the cost of hiring customer support that will help you make the right choice.

Customer Support 52

Customer Support Outsourcing Flexibility Customer Service 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? Onshore cost surge. Outsourcing costs have been steadily rising in the U.S., and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. We will examine some general outsourcing statistics below.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Perficient Digital Transformation

OCTOBER 24, 2024

OCC In December 2023, the Office of the Comptroller of the Currency (OCC) classified AI as an emerging risk to the banking industry in an industry report they produced. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulations 52

Regulations Service Banking Cybersecurity 52

The Hackett Group

APRIL 13, 2023

MIAMI & LONDON, April 13, 2023 – The Hackett Group, Inc. The Finance and Accounting Outsourcing research report, which The Hackett Group ® expects to issue in Q3 2023, will detail and quantify the broad range of benefits that companies can accrue by working with individual outsourcing solutions providers.

Finance 96

Finance Research Accounting Outsourcing 96

Capgemini

SEPTEMBER 11, 2024

These applications aim to shorten design cycles, increase productivity, reduce costs, and improve overall product quality, aligning with the industry’s goal of continuous improvement. These tools enhance the efficiency, quality, and time-to-market outcomes. And can it be predicted based on previous designs?

Design 98

Design Manufacturing Engineering Automation 98

IBM Services

SEPTEMBER 13, 2023

According to the Cost of a Data Breach 2023 Report by IBM, the average cost of a data breach reached a record high of USD 4.45 It provides in-product guidance on how to address specific vulnerabilities and detailed write-ups of strategies to help reduce your overall exposure. million this year.

Management 100

Management Cybersecurity Engineering Reduced Costs 100

Perficient Digital Transformation

JANUARY 24, 2025

From clinical decision support and real-time intelligence to operational excellence and resource optimization, GenAI can unlock previously unattainable levels of efficiency, accuracy, and personalization. This not only enhances operational efficiency but also reduces burnout and improves staff satisfaction.

Healthcare 52

Healthcare Supply Chain Management Resource Optimizing Research 52

Perficient Digital Transformation

JANUARY 24, 2023

From this survey the 2023 B2B Commerce Growth Strategies Report was born. Today’s consumer is all about efficiency and effectiveness and when those things come with reduced costs- it seems everyone wins. And 74% expect their websites to generate more than 50% of sales in 2023.

Right-Sizing 69

Right-Sizing Sales Reduced Costs Manufacturing 69

IBM Services

OCTOBER 30, 2023

The retailer uses these insights to optimize inventory levels, reduce costs and enhance efficiency. Overall, this partnership enables the retailer to make data-driven decisions, improve supply chain efficiency and ultimately boost customer satisfaction, all in a secure and scalable cloud environment.

Analytics 83

Analytics Insurance Retail Streamline Operations 83

IBM Services

APRIL 21, 2023

To demonstrate the transformative power of these data and AI-driven solutions, IBM has integrated many of these solutions into our own operations to help improve efficiency and reduce our environmental impact—beginning with our facilities.

Government 84

Government Software Reduced Costs Efficiency 84

Groove Technology

OCTOBER 1, 2024

trillion by 2023. Conclusion Outsourcing offers diverse opportunities for businesses to optimize operations, reduce costs, and access specialized expertise. Outsourcing can help small businesses reduce operational costs, increase efficiency, and focus on core competencies. According to Beroe Inc.,

Software 130

Software Outsourcing Nearshoring Offshoring 130

Perficient Digital Transformation

SEPTEMBER 3, 2024

Amazon Web Services Optimization and Licensing Assessment (AWS OLA) evaluates your third-party licensing costs to help you right-size your resources, reduce costs, and explore flexible licensing options. Let’s embark on this journey to a more agile, efficient, and cost-effective IT future. Sources: [link] [link]

Reduced Costs 52

Reduced Costs Right-Sizing Flexibility Finance 52

Groove Technology

SEPTEMBER 26, 2024

This model is particularly popular among companies looking to reduce costs while dramatically accessing a vast talent pool. A 2023 Statista survey revealed that 62% of companies experienced problems with the “quality of deliverables” when outsourcing software development, making it the most commonly reported challenge.

Software 130

Software Outsourcing Offshoring Nearshoring 130

Perficient Digital Transformation

NOVEMBER 20, 2024

This approach is simple and straightforward, as it requires only one prompt, making implementation fast and computationally efficient. It also reduces costs, as each classification requires just one LLM call, saving on both usage costs and processing time. However, this approach has notable limitations.

Out-Tasking 52

Out-Tasking Automation Design Efficiency 52

IBM Services

NOVEMBER 30, 2023

The cyberthreat landscape is evolving and countries such as India are facing an alarming rate of increase in cyberattacks ( Q2 of 2023 saw a 90% increase ). The consolidation of client environments within a centralized platform streamlined operations, improved scalability and reduced costs.

Cybersecurity 70

Cybersecurity Regulations Sourcing Streamline Operations 70

Metasource

AUGUST 5, 2024

IA enables companies to enhance efficiency, reduce costs, and stay competitive in an ever-evolving market. These are just some of the reasons why 99% of organizations had either already invested in intelligent automation in 2022 or were planning to invest in it in 2023. But what exactly is intelligent automation?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52