31 West

FEBRUARY 23, 2023

However, this also means companies need more agents working in the background, which can be problematic without an efficient management system and enough well-trained agents. We compiled a list of best practices that contact centers can use to grow, and we’ll show you how to use them to ensure smooth business operations in 2023.

Call Center 130

Call Center Customer Service Research Jobbing 130

Everest Group

DECEMBER 26, 2023

Healthcare Payer Digital Services Healthcare enterprises have made digital adoption the bedrock of their growth strategies to optimize processes, realize cost efficiencies, and enhance member experiences. They are leveraging digital services for value-based care and population health management and to comply with changing regulations.

Healthcare 59

Healthcare Service Right-Sizing Manufacturing 59

Paysquare

APRIL 30, 2023

Payroll management has come a long way from manually calculating salaries and keeping records to an automated process that is streamlined, efficient and accurate. In 2023, we can expect to see more businesses adopting payroll outsourcing services in order to improve efficiency and accuracy in their payroll processes.

Payroll 52

Payroll Outsourcing Flexibility Out-Tasking 52

Future of Sourcing

JULY 28, 2023

– How Calculum’s ADA Platform allows leading organizations to optimize their payment terms, aligned to their competitors and unlock working capital and generate millions in free cash flow. – “How a simple initiative helped save millions of lives from the Aids Epidemic.”

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

Mercans

MAY 3, 2023

Fresh from being recognised as Global Leader by NelsonHall and Star Performer by Everest Group, Mercans is proud to announce that it has been nominated in two categories at the Global Payroll Awards 2023. Mercans has been nominated for Employer of Record Organization of the Year 2023 and Payroll Software Supplier of the Year 2023.

Payroll 52

Payroll Regulations Reduced Costs Software 52

Everest Group

JULY 20, 2023

This allows organizations to reduce CAPEX and OPEX associated with maintaining an internal IAM team while ensuring efficient and secure management of digital identities. Examples include Europe’s GDPR, California’s CCPA, and Brazil’s LGPD, reflecting the evolving regulatory landscape.

Management 52

Management Service Regulations Insurance 52

Redial

OCTOBER 5, 2023

The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Challenges in 2023 and Beyond For Financial Companies Regulatory Compliance Financial regulations continue to evolve, becoming more complex and stringent.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

The Scalers

JANUARY 18, 2023

As businesses strive to remain agile and competitive, they must continually monitor the latest trends in the market and implement solutions that will help them run more efficiently. efficiency of operations. streamline workflows efficiently. The top transformation trends changing the world. decision-making. accurate forecasts.

Cybersecurity 91

Cybersecurity Robotics Process Automation Right-Sizing Retail 91

Perficient Digital Transformation

OCTOBER 16, 2023

We’re excited to announce that Perficient has been ranked the fifth-largest healthcare IT consulting firm in Modern Healthcare’s 2023 survey. Modernization: Maximize technology to drive health innovation, efficiency, and interoperability. Data Services: Power enterprise agility and accelerate healthcare insights.

Healthcare 59

Healthcare Nearshoring Flexibility Regulations 59

Premier BPO

NOVEMBER 15, 2024

The Rising Importance of Effective Recall Management In 2023, product recalls in the U.S. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023. reached a seven-year high, increasing by 11% from the previous year.

Co-Sourcing 56

Co-Sourcing BPO Outsourcing Regulations 56

Perficient Digital Transformation

MARCH 6, 2023

I attended the 14th annual SCOPE Summit on February 6-9 of 2023 to connect with my colleagues and other industry experts about what technology advancements are driving growth in the life sciences industry. Our comprehensive end-to-end support keeps your organization efficiently moving forward. Have questions?

Collaborations 64

Collaborations Regulations Research Sourcing 64

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. This promotes transparency, efficiency, and cross-functional alignment, leading to more effective decision-making and resource optimization.

Finance 52

Finance E-Commerce Analytics Risk Management 52

The Scalers

FEBRUARY 14, 2023

2023 promises to be no exception, with new and sophisticated cyberattacks emerging every day. What are the dominant cybersecurity trends in 2023 and how can businesses and individuals stay ahead of the curve? It’s crucial to ensure that these technologies are properly implemented and regulated to avoid ethical and privacy concerns.

Cybersecurity 52

Cybersecurity Offshoring Regulations Out-Tasking 52

Globalization Partners

DECEMBER 21, 2022

The G-P leadership team weighs in on global hiring trends, HR tech and what’s important to employees in 2023. As a company that provides access to talent so companies can grow and scale internationally, we asked our leadership team here at G-P what they foresee in 2023. Prediction: Transferable Skills Will Rule in 2023.

Global Hiring 52

Global Hiring Payroll Flexibility Out-Tasking 52

IBM Business Partners

JUNE 23, 2023

We must transform from manual processes (that require meticulous analysis, critical thinking and effective communication skills) to AI-powered processes that streamline and improve operational efficiency. If poorly executed, these reports can limit our ability to explain the underlying drivers of performance. Pilot the technology.

Finance 58

Finance Efficiency Co-Sourcing Accounting 58

The Hackett Group

OCTOBER 5, 2023

IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc. The 2023 Digital Award winners and their win categories are: Bosch Service Solutions GmbH (Contact-to-Resolution); DBS Bank Ltd (Technology Function Operations); F.

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

Everest Group

MAY 8, 2023

Here are the main cybersecurity industry trends we saw at RSAC 2023. It can play a defining role in bringing efficiencies in security operations and scaling talent readiness. Year of identity Will 2023 be the year of identity?

Cybersecurity 52

Cybersecurity Regulations Management Software 52

Invedus

FEBRUARY 27, 2023

These advantages include cost savings, improved accuracy, reduced risk of errors, and improved compliance with tax laws and regulations. Outsourcing payroll services can eliminate these costs while providing access to a team of experts who can manage payroll more efficiently. Improve accuracy and reduce the risk of errors.

Payroll 52

Payroll Outsourcing Regulations Administrative 52

Perficient Digital Transformation

JANUARY 27, 2023

Improving the speed and efficiency of software delivery by automating security tasks and reducing manual processes. Compliance and regulatory standards: AppScan on Cloud can help organizations ensure compliance with various security standards and regulations, such as OWASP, PCI-DSS, and HIPAA.

Software 111

Software Automation Sourcing Regulations 111

IBM Services

APRIL 22, 2024

According to the European Union’s 2023 Energy Efficiency Directive , Europe’s data center electricity consumption is expected to grow 28% from 2018 to 2030, exemplifying the environmental costs of AI usage. In our 2023 Impact Report , we reported that 70.6% In our 2023 Impact Report , we reported that 70.6%

Government 95

Government Design Engineering Manufacturing 95

Everest Group

MARCH 11, 2024

Key priorities also involve fortifying data security, ensuring compliance, and automating manual processes to enhance overall efficiency. Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024 What is in this PEAK Matrix® Report In this report, we assess 23 providers featured on the CPG IT Services PEAK Matrix®.

Service 59

Service Retail Manufacturing Banking 59

IBM Services

SEPTEMBER 26, 2023

Aircraft safety is a highly regulated process and an industry requirement, and every major part of an aircraft has a serial number that is tracked and assessed for airworthiness. Spatial computing enhances safety and simplifies compliance with industry regulations.

Regulations 100

Regulations Engineering Efficiency Design 100

SIG Speaks

FEBRUARY 8, 2023

“The Grocery Code of Conduct is a significant step toward improving the resiliency and efficiency of the grocery supply chain. However, besides seeing a favorite product returning to the grocery shelves, the impact or benefit on the consumer beyond availability is subject to debate.

Retail 40

Retail Manufacturing Government Sourcing 40

IBM Business Partners

MAY 28, 2024

It supports the same security measures as data security but also covers authentication, data backup, data storage and achieving regulatory compliance, as in the European Union’s General Data Protection Regulation (GDPR). In May 2023, Ireland’s data protection authority imposed a USD 1.3

Cybersecurity 81

Cybersecurity Regulations Government Out-Tasking 81

Capgemini

SEPTEMBER 12, 2024

Insuring the future with a payer-provider partnership Capgemini 10 September 2024 Facebook Twitter Linkedin New technologies and regulations make collaboration more valuable than ever In brief: New technologies and regulations are changing the healthcare landscape. For proactive health payers, these changes carry immense opportunity.

Insurance 52

Insurance Healthcare Regulations Administrative 52

Capgemini

SEPTEMBER 13, 2024

Evolving regulations As the impact of digital assets becomes more apparent within financial markets, regulators are under pressure to evolve existing legislation to include these innovations. The trajectory of these evolving regulations will critically shape the digital asset landscape within capital markets. Please try again.

Marketing 52

Marketing Regulations Streamline Operations Reduced Costs 52

Perficient Digital Transformation

SEPTEMBER 19, 2023

It also promises to make application building safer and more efficient by using machine learning to identify and mitigate security risks, and provide developers with tools to build more secure applications.

Out-Tasking 59

Out-Tasking Order Management Marketing Manufacturing 59

Paysquare

JULY 28, 2023

Did you know that as of 2023, the global payroll outsourcing market was valued at approximately $18.4 Numerous enterprises prefer to enlist the assistance of proficient service providers in managing their payroll operations, with the goal of improving efficiency and streamlining procedures.

Payroll 98

Payroll Outsourcing Regulations Customer Support 98

IBM Services

OCTOBER 30, 2023

In July 2023, the Securities and Exchange Commission (SEC) voted to adopt new cybersecurity rules and requirements for all market entities to address risks. Among the passed regulations were updated requirements for Form 8-K reporting as well as new guidance for Form 10-K Amendments. million, representing a 15.3% increase from 2020.

Cybersecurity 78

Cybersecurity Regulations Risk Management Risk Management 78

Everest Group

MARCH 8, 2024

Equipped with trained workers and robust annotation platforms, these providers efficiently guide enterprises through the DAL landscape. They prioritize providers that emphasize relationship-building, cost-effectiveness, agility, and a steadfast commitment to deliver tangible business impact and RoI throughout their transformation journey.

Manufacturing 64

Manufacturing Banking Regulations Operational Costs 64

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times. This raises satisfaction.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Mattsen Kumar

OCTOBER 7, 2024

Gone are the days of impersonal transactions and endless hold times—today’s policyholders demand both efficiency and a touch of human warmth and technological savvy. billion) in 2023 and will achieve a CAGR of more than 5% during 2024-2028. Imagine processing your insurance claim as smoothly as a hot knife through butter.

Insurance 52

Insurance Call Center Analytics Regulations 52

Everest Group

JUNE 5, 2024

Enterprises struggle to navigate complex compliance frameworks, stay updated with emerging regulations, and manage diverse geographical requirements, all vital for achieving regulatory compliance and securing market access. In response, providers are enhancing their capabilities and offerings by investing significantly in technology.

Regulations 59

Regulations Marketing Service Efficiency 59

Everest Group

SEPTEMBER 9, 2024

Capital Markets IT Services PEAK Matrix® Assessment The capital markets industry is transforming to enhance operational efficiencies and reduce costs. Enterprises are investing in Regulatory Technologies (RegTech) to manage compliance efficiently across global regulations.

Marketing 52

Marketing Service Banking Cybersecurity 52

Everest Group

SEPTEMBER 30, 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers’ need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations.

Healthcare 52

Healthcare Service Streamline Operations Administrative 52

Everest Group

APRIL 10, 2024

Research indicates that nearly 50% of providers witnessed an overall increase in denials in 2023 compared to the previous year, while patient collections sharply dropped to 47.8% in 2022 and 2023 from 54.8% These innovations streamline operations, reduce costs, and improve efficiency, ultimately enhancing profitability margins.

Management 59

Management Healthcare Robotics Process Automation Analytics 59

Everest Group

FEBRUARY 16, 2024

The introduction of new regulations in the financial sector necessitates a dynamic regulatory compliance framework, posing a global management challenge for these institutions. Stakeholders prioritize efficiency and productivity, aiming to reduce false positives and mitigate potential losses from regulatory fines.

Co-Sourcing 69

Co-Sourcing Banking Service Advisory 69