Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Groove Technology

OCTOBER 1, 2024

Custom software development outsourcing offers a flexible and cost-effective solution to these challenges. trillion by 2023. A KPMG survey found that 44% of organizations are considering this approach. According to Beroe Inc., the global contract manufacturing market is expected to reach $2.7 trillion by 2025.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Influx

AUGUST 9, 2023

We can get started in under a week with flexible, on-demand support. Whether you’re launching earlier for the holiday season, scaling customer support, or looking to clear the backlog, understanding the costs of hiring and outsourcing is a big factor in the decision making process. Almost 27% of organizations outsource to reduce costs.

Customer Support 52

Customer Support Outsourcing Flexibility Customer Service 52

Groove Technology

MAY 7, 2024

In today’s globalized business environment, outsourcing IT functions is a strategic move for many companies looking to enhance service quality, reduce costs, and access a wider talent pool. Key measures include: Financial Allocation: In the Union Budget for 2023-24, a significant sum of Rs. crore (approximately US$ 11.77

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Software 130

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. We will examine some general outsourcing statistics below.

Outsourcing 86

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 86

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? Onshore cost surge. Outsourcing costs have been steadily rising in the U.S., and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Perficient Digital Transformation

SEPTEMBER 3, 2024

Amazon Web Services Optimization and Licensing Assessment (AWS OLA) evaluates your third-party licensing costs to help you right-size your resources, reduce costs, and explore flexible licensing options. Licensing is a critical yet often overlooked factor in cloud migration decisions.

Reduced Costs 52

Reduced Costs Right-Sizing Flexibility Finance 52

Magellan Solutions

FEBRUARY 14, 2024

Outsourced centers can quickly add hundreds of agents as needed, providing tremendous flexibility. from 2023 to 2030. The partnership enabled Cigna to scale its operations and reduce costs while maintaining quality. Scalability – Call volumes vary widely depending on seasons, disasters, pandemics, promotions, etc.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Simplr

NOVEMBER 21, 2022

CX leaders should prioritize investments in flexible solutions that enable 24/7 customer support coverage, increase conversions, eliminate backlogs, and maintain or improve customer satisfaction metrics while avoiding a significant investment.

Human Resources 93

Human Resources Customer Support Research Collaborations 93

Capgemini

SEPTEMBER 13, 2024

Though the journey ahead is fraught with regulatory, technological, and operational complexities, the promise of enhanced efficiency, reduced costs, and bolstered security presents a compelling case for broader adoption of digital assets. We are sorry, the form submission failed. Please try again.

Marketing 52

Marketing Regulations Streamline Operations Reduced Costs 52

The Scalers

JUNE 5, 2024

These are the main pros and cons of staff augmentation: Pros Enjoying flexibility: Staff augmentation allows you to add more engineers to your team whenever you need it with the utmost flexibility. Besides compensation, you’ll reduce costs because you won’t need to spend on infrastructure, training or onboarding.

Outsourcing 64

Outsourcing Offshoring Engineering Out-Tasking 64

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. In 2023, spending on IT outsourcing is projected to increase by 22% to US$519 billion. We will examine some general outsourcing statistics below.

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Metasource

AUGUST 5, 2024

IA enables companies to enhance efficiency, reduce costs, and stay competitive in an ever-evolving market. These are just some of the reasons why 99% of organizations had either already invested in intelligent automation in 2022 or were planning to invest in it in 2023. But what exactly is intelligent automation?

Automation 52

Automation Data Entry Out-Tasking Reduced Costs 52

Perficient Digital Transformation

NOVEMBER 20, 2024

Instead of building and training a custom model, we can utilize pre-trained LLMs to classify text using carefully designed prompts, allowing rapid deployment with minimal data requirements and enabling flexibility to adjust classes without retraining. However, this approach has notable limitations.

Out-Tasking 52

Out-Tasking Automation Design Efficiency 52

Automation Anywhere

SEPTEMBER 8, 2022

Forty percent of large enterprises will adopt AI-augmented automation by 2023, driving productivity in IT departments and improving scalability. By implementing IT process automation , enterprises can reduce costs and improve efficiency by letting their digital workforce handle routine tasks and improve communication.

Automation 52

Automation Out-Tasking Software Reduced Costs 52

IBM Services

MARCH 20, 2023

To advance customer experiences, IBM Consulting ™ is helping Adobe clients modernize their infrastructure using capabilities such as Red Hat®, IBM Cloud®, The Weather Company and IBM Sustainability for more flexible, automated and secure solutions. Omnichannel experiences are now the mandate for business growth and success.

E-Commerce 57

E-Commerce Order Management Flexibility Collaborations 57

TTEC

MAY 25, 2022

When executed correctly, automation can maximise employees’ capabilities and reduce costs. Reduce customer effort. Travel and the demand for skilled labour will continue to be a challenge going into 2023 and beyond. Increase savings with automation.

Customer Support 52

Customer Support Robotics Process Automation Automation Flexibility 52

Influx

JANUARY 12, 2023

In this article, you’ll find steps to optimize your business with increased revenue, reduced costs, and scalability in mind! . Business growth optimization refers to the process of identifying and implementing strategies to improve the performance of a business through efficient and cost-effective practices. Stay flexible .

Out-Tasking 59

Out-Tasking Sales Flexibility Research 59

Paysquare

NOVEMBER 16, 2024

According to an IBM report, organizations that implement flexible payroll technology can cut up to 30% of compliance costs. Efficiency Improvement for Self-Service Payroll Systems Self-service payroll systems are gaining popularity to reduce administrative burdens and increase productivity.

Payroll 52

Payroll Outsourcing Management Administrative 52

Magellan Solutions

NOVEMBER 7, 2023

Did you know that global spending on outsourcing is predicted to hit $731 billion this year, 2023, from the $92.5 Expert Assistance If a particular skill needed in business operations isn’t available internally, outsourcing to subject matter experts is a cost-efficient way for businesses to access it. billion market worth in 2019?

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Hyland

MARCH 27, 2023

These include initiatives like: Mitigating security risks and meeting compliance standards Modernizing legacy systems and processes Improving business efficiencies and reducing costs We support our customers as they face both sets of challenges. Confidence in our experience. Commitment to our core verticals.

Software 52

Software Automation Reduced Costs Marketing 52

Magellan Solutions

DECEMBER 7, 2022

And from 2023 to 2030, it is anticipated to increase at a compound annual growth rate (CAGR) of 24% as per the Grand View Research Report. Listed below are the advantages of telehealth : REDUCED COST. Even if you have good health insurance, it may cost a lot to go to the doctor or therapist. billion in 2022.

Service 75

Service Healthcare Insurance Reduced Costs 75

Metasource

MARCH 21, 2023

Gartner found that 78% of chief financial officers are planning to either maintain or increase investments in digital transformation technology through 2023 to become more financially stable amid economic challenges. A recent report found that 70% of respondents prefer flexible remote work options. That’s the ultimate question.

Management 52

Management Labor Costs Software Right-Sizing 52

3Pillar Global

JULY 29, 2024

“To label our current and long-standing challenge a ‘crisis’ is an understatement,” said Casey Chosewood , a director and senior medical officer at the CDC. “…Staffing crisis, lack of supportive leadership, long hours of work and excessive demands and flexibilities in our nation’s health systems all must be addressed.”

Healthcare 52

Healthcare Automation Administrative Insurance 52

The Scalers

MARCH 27, 2024

Build future-proof dev teams Discover how to scale development teams in 2023 and beyond DOWNLOAD EBOOK Managing technical debt Tackling technical debt is a nightmare for leaders. C-level executives (always) expect CIOs to drive innovation and support business growth reducing costs to the bare minimum.

Offshoring 52

Offshoring Engineering Reduced Costs Out-Tasking 52

Infosys Consulting

FEBRUARY 1, 2023

As such, organizations must expand the communication service providers (CSP) operating model from a network to a flexible end-to-end business platform provider. To be successful, CSPs need to show considerable flexibility in how they deploy innovative business models. This will expand their role in the value-chain.

Service 52

Service Marketing Flexibility Reduced Costs 52

The Hackett Group

FEBRUARY 15, 2024

Both of these software providers were also ranked as Digital World Class in a separate 2023 Digital World Class Matrix that analyzed and ranked nine leading C2C receivables management software providers. In addition, there’s less technology complexity, which can reduce costs associated with multiple tools, integrations and licenses.”

Research 59

Research Software Order Management Advisory 59

Capgemini

SEPTEMBER 11, 2024

Economies of Scale : Operating across multiple markets can lead to economies of scale in manufacturing and R&D, reducing cost s per unit and increasing overall efficiency. HW with fixed functions designed for specific tasks within an industry, with limited flexibility for updates or changes once the HW is deployed.

Manufacturing 52

Manufacturing Software Design Healthcare 52

Infosys Consulting

MARCH 14, 2023

trillion in 2023 (Armstrong, 2022). This enables more flexibility and reduced costs for installation and retrofitting. These benefits are likely to contribute to increased elderly satisfaction and improved productivity and efficiencies across asset, people, processes, and systems, leading to reduced costs.

Healthcare 52

Healthcare Analytics Reduced Costs Manufacturing 52

Magellan Solutions

FEBRUARY 15, 2024

Outsourced centers can quickly add hundreds of agents as needed, providing tremendous flexibility. from 2023 to 2030. The partnership enabled Cigna to scale its operations and reduce costs while maintaining quality. Scalability – Call volumes vary widely depending on seasons, disasters, pandemics, promotions, etc.

Call Center 52

Call Center Healthcare Outsourcing Insurance 52

Zinnov

OCTOBER 18, 2023

Explore COE Hotspots of The World 2023 Download the Report These new-age ‘techno business’ professionals are the perfect mix of technology domain experts with business acumen that makes them adaptable to multiple teams and types of work. Looking for the best global talent? To protect the privacy of our clients, names have been changed.

Outsourcing 52

Outsourcing Offshoring Reduced Overhead Right-Sizing 52

Magellan Solutions

APRIL 6, 2020

When you are trying to cut costs, it doesn’t mean you have to compromise quality. In the long run, it can even cost you more. Flexibility. Instances like changing processes, installing a new procedure, or hiring/reducing personnel. million industry by 2023 says Technavio. What fuels it?

Data Entry 52

Data Entry Outsourcing Out-Tasking Offshoring 52

Vilmate

JULY 22, 2024

in 2023 , was influenced by various factors, not limited to the pandemic. The development of online education and training promotes professional development and offers flexibility in choosing a work location. The flexibility in work schedules and the option to choose their work location elevate employee satisfaction levels.

Collaborations 52

Collaborations Out-Tasking Right-Sizing Reduced Overhead 52

Capgemini

JUNE 14, 2023

Omnisumers: The Future of Active Energy Consumption Capgemini 14 Jun 2023 Facebook Twitter Linkedin As the energy industry navigates the energy transition, we hope to create a world in which energy is available, affordable and clean by the 2030s. At Capgemini we want to envision this world.

Energy & Utilities 52

Energy & Utilities Government Sourcing Reduced Costs 52

Capgemini

OCTOBER 6, 2023

Intelligent business insights – cultivating a data-powered, connected enterprise Amruta Maheshwari Oct 05, 2023 Facebook Twitter Linkedin When data becomes intelligent, accessible, and tailored to individual needs, it evolves into game-changing, actionable insights that drive a more connected, intelligent organization.

Analytics 52

Analytics Reduced Costs Automation Pharmaceuticals 52

Capgemini

OCTOBER 10, 2024

This disconnected approach gives rise to multiple issues: identical open-source models running on separate GPUs, increasing costs and complexity; commercial APIs used in disparate applications, preventing better vendor deals due to split volumes; and the repeated development of similar applications without performance comparison or monitoring.

Out-Tasking 52

Out-Tasking Sourcing Efficiency Research 52

Premier BPO

MARCH 13, 2025

Yet, financial leaders are facing a perfect storm: rising labor costs, an acute shortage of skilled accountants, evolving regulatory frameworks, and the rapid push toward AI and automation. Through June 2023, 600 U.S.-listed listed companies reported material weaknesses in their accounting operations, a staggering 40.6%

Finance 130

Finance Accounting Outsourcing Co-Sourcing 130