Everest Group

JULY 6, 2023

Sixty companies across India, Philippines, and Poland recognized as Top GBS employers DALLAS, July 6, 2023 — Everest Group today released the results of its second annual rating of top Global Business Services (GBS) employers across India, the Philippines and Poland. Employee expectations are ever-changing.

Global Business Services 147

Global Business Services Service Pharmaceuticals Research 147

Everest Group

NOVEMBER 15, 2022

Top Decentralized Clinical Trial Platforms Decentralized Clinical Trials (DCTs), in which clinical trial data is collected through sensors or remote monitoring devices, can deliver many benefits to pharmaceutical companies, including cost savings, better patient recruitment and retention, flexibility in operations, and improved data quality.

Pharmaceuticals 130

Pharmaceuticals Analytics Flexibility Marketing 130

Everest Group

MAY 23, 2023

Candidate Relationship Management (CRM) Platforms PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we assess 16 CRM platform providers and position them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants based on their capabilities and offerings.

Management 130

Management Sourcing Marketing Flexibility 130

Everest Group

AUGUST 31, 2023

To participate, reach out to EPS ( EPS@everestgrp.com ) or complete the form: SAP Business Applications Services PEAK Matrix® Assessment 2023 for Mid-market Enterprises. Learn more to participate SAP mid-market customers have distinct priorities compared to large clients.

Marketing 147

Marketing Service Flexibility Sourcing 147

31 West

FEBRUARY 10, 2023

Jira vs Zendesk Compared 2023 Jira or Zendesk? For example: 1000 users – $72,000 yearly 3000 users – $165,000 yearly, and so on Zendesk offers much more flexibility with its pricing plans than Jira. The post Jira vs Zendesk Compared 2023 appeared first on 31West: Here are some comparison factors to help you decide.

Sales 130

Sales Customer Support Customer Service Service 130

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The top 10 outsourcing trends for 2023 are crucial for businesses to stay ahead. Explore the top ten outsourcing trends for 2023 with us. Cloud technology optimizes operations and enhances flexibility.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Premier BPO

JUNE 7, 2024

Outsourcing isn’t about reacting to change; it’s a proactive strategy that helps you access the expertise and flexibility needed to thrive in today’s dynamic business landscape. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

APRIL 5, 2024

Generative AI has accelerated automation evolution, leading to the development of newer and improved solutions that are more customized, flexible, and efficient. With the rise of digital technologies, especially Intelligent Automation (IA), organizations can achieve heightened levels of efficiency and productivity.

Automation 124

Automation BPO Sourcing Finance 124

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 162

Retail Service Research Marketing 162

Premier BPO

AUGUST 30, 2024

The final total layoffs for 2023 totaled 262,735, with tech layoffs being 59% higher than 2022s total offshore staffing stands out as a solution to staffing gaps and deliverable deadlines. Common Misconceptions About Offshore Co-Sourcing Numerous businesses and management experts remain unclear about offshore staff augmentation.

Offshoring 130

Offshoring Co-Sourcing Labor Costs Outsourcing 130

IBM Services

DECEMBER 15, 2023

Open-source artificial intelligence (AI) refers to AI technologies where the source code is freely available for anyone to use, modify and distribute. Open-source AI projects and libraries, freely available on platforms like GitHub, fuel digital innovation in industries like healthcare, finance and education.

Sourcing 69

Sourcing Out-Tasking Research Collaborations 69

Everest Group

MAY 16, 2024

With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%. Watch our webinar, Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services , to hear our sourcing and pricing analysts discuss action items to attain an accelerated growth trajectory.

Service 162

Service Advisory Finance Accounting 162

Everest Group

MARCH 18, 2024

Additionally, they are exploring flexible and cost-efficient delivery models by expanding delivery to talent-rich regions and using AI and automation for productivity. Despite the influx of new entrants in the marketing ecosystem, CX remains the central focus for all stakeholders.

Marketing 147

Marketing Service Insurance Finance 147

Everest Group

MARCH 7, 2024

Furthermore, building provides integration flexibility, allowing seamless alignment with existing business applications and workflows Economies of scale also come into play. While the upfront investment might be higher, the total cost of ownership (TCO) decreases as the adoption of custom solutions scales.

Reduced Overhead 162

Reduced Overhead Flexibility Efficiency Sourcing 162

Everest Group

JANUARY 10, 2023

DALLAS, January 10, 2023 — Following pandemic shutdowns in 2020, the global outsourced customer experience management (CXM) market spiked in 2021, with the fastest year-on-year growth (12-14%) in recent history, according to Everest Group. About Everest Group. Find further details and in-depth content at www.everestgrp.com.

Outsourcing 130

Outsourcing Management Advisory Global Outsourcing 130

Everest Group

NOVEMBER 18, 2022

These findings and more are detailed in Everest Group’s “ Employee Experience Management (EXM) Platforms – State of the Market Report 2023.” The report provides an introduction to EXM platforms and a market overview, including buyer adoption trends, key investment themes, the service provider landscape and the outlook for 2023.

Management 130

Management Right-Sizing Human Resources Research 130

Velocity Global

MAY 23, 2023

When we think about “flexible work,” we typically think of working from home—but there’s more to it than offering remote work or work-from-home options. Understanding Your Team’s Needs Today’s top talent wants flexible leadership that empowers them to do meaningful work and recognizes their contributions as well as their individual needs.

Flexibility 52

Flexibility Out-Tasking Jobbing Global Hiring 52

Groove Technology

OCTOBER 1, 2024

Custom software development outsourcing offers a flexible and cost-effective solution to these challenges. trillion by 2023. Let's explore two prominent types: Multi-Sourcing Multi-sourcing involves using multiple service providers for different aspects of a business function. According to Beroe Inc., trillion by 2025.

Software 130

Software Outsourcing Nearshoring Offshoring 130

Amzur

FEBRUARY 8, 2023

IT priorities of business leaders in 2023: Here are the key priorities of business leaders in 2023: 1. Speed and hyper-growth: In 2023, the demand for the speed with which we deploy disruptive new technologies and deliver what the business needs for new opportunities have increased more than ever.

Robotics Process Automation 69

Robotics Process Automation Automation Healthcare Manufacturing 69

Perficient Digital Transformation

FEBRUARY 29, 2024

Perficient is excited to announce we’ve won the 2023 Acquia Partner Advocate of the Year Award for North America ! Perficient has obtained 7+ Acquia Engage awards including our recent 2023 win. This award commemorates a partner that has exhibited outstanding performance and industry leadership.

Healthcare 64

Healthcare Regulations Sourcing Flexibility 64

Everest Group

AUGUST 1, 2023

DALLAS, August 1, 2023 — Everest Group today released the results of its second annual rating of top employers for tech talent, this year expanding the rating beyond the United States to include employers in the United Kingdom and India. Employee expectations are continuously evolving. Systematic differences impact employer brand perception.

Engineering 130

Engineering Research Human Resources Design 130

Airswift

MAY 8, 2022

Source: shisu_ka/Shutterstock. COVID-19 compelled companies around the world to explore business models that prioritized flexibility. COVID-19 compelled companies around the world to explore business models that prioritized flexibility. And in recent years, studies have also shown that the gig economy is on the rise.

Reduced Costs 98

Reduced Costs Flexibility Research Sourcing 98

Everest Group

JANUARY 17, 2023

Inputs from these sources were used in conjunction with our existing low-code research and ongoing conversations with ecosystem players to inform the final review across the below assessment dimensions. Source: Everest Group. Pre-built templates. Sample outputs.

Research 130

Research Collaborations Sourcing Design 130

Capgemini

JANUARY 17, 2023

YOUR 2023 DATA STRATEGY IN FOUR RESOLUTIONS Sabina Shaikh 17 Jan 2023. Following a volatile year in the market, you can get ahead of your 2023 plans and see where your organization can improve processes, bring on new tools, and set goals that make sense for your team. Embrace opensource AI and open standards.

Streamline Operations 52

Streamline Operations Flexibility Sourcing Regulations 52

Mattsen Kumar

AUGUST 6, 2024

8 Amazing Workforce Management Trends You Must Know Source: The Business Blocks The statistics clearly show a significant boost in the usage and growth of WFM software solutions. Source ) Around 65% of workers want to work remotely full-time as they feel they work more productively at home, while 31% prefer a hybrid schedule.

Management 98

Management Sourcing Software Labor Costs 98

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Groove Technology

MAY 19, 2024

This makes the Philippines a top choice for sourcing English-speaking IT professionals, ensuring clear and effective communication for international clients. In 2023, the FBI reported a record loss of $12.5 Data Privacy & Cybersecurity Measures Security and privacy are paramount concerns in IT outsourcing today.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Premier BPO

MARCH 29, 2023

Here’s what our COO, Dave Shapiro, expressed afterward: “The recent SSOW conference in Orlando was a great source of industry ideas and we appreciated the many people who visited our booth. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Globalization Partners

DECEMBER 21, 2022

The G-P leadership team weighs in on global hiring trends, HR tech and what’s important to employees in 2023. As a company that provides access to talent so companies can grow and scale internationally, we asked our leadership team here at G-P what they foresee in 2023. Heidi Arkinstall , Chief Marketing Officer, G-P.

Global Hiring 52

Global Hiring Flexibility Payroll Out-Tasking 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

IBM Services

NOVEMBER 6, 2023

As we head into KubeCon 2023, we’ve identified several trends to watch around serverless. Serverless can prevent vendor lock – in IT professionals across industries have a desire for flexibility and adopting technology that don’t create vendor lock-ins.

Engineering 119

Engineering Sourcing Management Flexibility 119

Amzur

JUNE 7, 2023

As we step into 2023-2024, it becomes crucial for CFOs to stay ahead of the curve by embracing emerging trends and understanding the shifting priorities that will shape the financial landscape. These factors create a dynamic environment that requires CFOs to adopt flexible and agile financial planning approaches.

Finance 52

Finance E-Commerce Analytics Risk Management 52

SIG Speaks

JANUARY 1, 2023

Preparing for the challenges on the horizon with a host of resources to get a jump start on 2023! A Flexible (and Fast!) Sourcing in 2023: The Year of Autonomous Sourcing. Sourcing Industry Landscape Podcast. Way to Get Certified Now. Did you miss our 2022 open cohort start dates? register now. . .

Sourcing 40

Sourcing Automation Sales Flexibility 40

Avasant

DECEMBER 18, 2023

Specializing in digital and IT transformation, sourcing advisory, global strategy, and governance services, Avasant prides itself on delivering high-value engagements through industry-focused innovation and flexible, client-based solutions. Follow news, photos and video on  Twitter , Facebook and LinkedIn.

Advisory 52

Advisory Banking Jobbing Government 52

Everest Group

FEBRUARY 24, 2023

Together, the networks will be able to support remote workforces more efficiently and reliably and bolster overall connectivity with speed and flexibility. Check out our webinar, Top Emerging Technology Trends: Six Things Sourcing Needs to Know in 2023 , for insights on how to stay ahead of emerging technology.

Manufacturing 130

Manufacturing Healthcare Analytics Efficiency 130

Avasant

DECEMBER 1, 2023

Specializing in digital and IT transformation, sourcing advisory, global strategy, and governance services, Avasant prides itself on delivering high-value engagements through industry-focused innovation and flexible, client-based solutions. For more information, visit  our website.

Advisory 52

Advisory Banking Jobbing Government 52

IBM Services

MAY 9, 2023

Enhance code development with greater efficiency At this week’s Think 2023 conference , we are previewing IBM Watson Code Assistant , an innovative solution that empowers developers across all skill levels to write syntactically correct code with AI-generated recommendations.

Automation 88

Automation Efficiency Flexibility Sourcing 88