Everest Group

JANUARY 15, 2024

I’ll keep this newsletter short and to the point – I know how busy everyone is preparing for the end of 2023 and the beginning of 2024. With that, I wish you all a good wrap-up for 2023, and we’ll continue the discussion in the new year. Hello AR colleagues! We held a similar event last year, which proved to be helpful to many.

Research 130

Research Sales Cybersecurity Retail 130

Everest Group

JUNE 7, 2023

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment 2023 What is in this PEAK Matrix® Report In this report, we analyze the dynamics of the RPO provider landscape and assess 49 RPO providers featured on Everest Group’s RPO PEAK Matrix® 2023 – Global, North America, EMEA, and Asia Pacific.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Everest Group

MARCH 12, 2024

Live Webinar Global Services Lessons Learned in 2023 and Top Trends to Know for 2024 March 12, 2024 | 9 a.m. IST As we move into 2024, business leaders stand at the intersection of uncertainty and opportunity. How did the global services industry perform in 2023? CDT | 10 a.m. EDT | 2 p.m.

Service 147

Service Sourcing Outsourcing Marketing 147

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m.

Service 130

Service Retail Sourcing Marketing 130

Everest Group

NOVEMBER 28, 2023

Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. IST The global business services (GBS) model is currently facing challenges, including the need for more skilled, project-ready talent, the ability to attract and retain talent, and cost pressures. CST | 10 a.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

JANUARY 5, 2023

Global leaders share their chief concerns and strategy adjustments for outsourcing in 2023 in Everest Group’s annual Key Issues survey. . Everest Group’s 2023 Key Issues Study comprises the input of 200 global leaders across enterprises, Global Business Services (GBS) centers and service providers.

Outsourcing 130

Outsourcing Management Nearshoring Research 130

Everest Group

OCTOBER 12, 2023

Learn how impactful 2023 has been for the GBS market and what were the specific numbers in offshore/nearshore locations.

Marketing 130

Marketing Nearshoring Offshoring Global Business Services 130

The Hackett Group

SEPTEMBER 28, 2023

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

Human Resources 116

Human Resources Advisory Research Operational Costs 116

Everest Group

NOVEMBER 1, 2023

LINKEDIN LIVE The CPG and Retail GBS Market: Priorities, Opportunities, and Challenges View the event on LinkedIn, which was delivered live on Wednesday, November 1, 2023.

Retail 147

Retail Marketing Global Business Services Company Focus 147

Everest Group

JULY 6, 2023

Live Webinar The 2023 Top Employers for Tech Talent: Insights to Create a Powerful Employer Value Proposition July 6, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Maintaining a powerful employer brand perception is critical for organizations to attract and retain top tech talent.

Human Resources 130

Human Resources Global Business Services Shared Services Service 130

Everest Group

OCTOBER 19, 2023

LinkedIn Live The Road to GBS/GCC Leadership: Perspectives from Executive Search View the event on LinkedIn, which was delivered live on Thursday, October 19, 2023. There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry.

Global Business Services 147

Global Business Services Sourcing Management Service 147

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands.

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

SEPTEMBER 29, 2023

INVITE ONLY POSITIONING GCCs FOR SUCCESS: DRIVE SUPERIOR VALUE AND ADVANCE BUSINESS IMPACT September 29, 2023 | 10:00 AM IST - 12:30 PM IST Global Capability Centers (GCCs) / Global Business Services (GBS) organizations are now key strategic partners for enterprises, driving business impact beyond cost savings and operational improvement.

Global Business Services 173

Global Business Services Accounting Service Management 173

Everest Group

FEBRUARY 13, 2024

IST GBS (Global Business Services) organizations have established themselves as strategic partners for the enterprise – playing a pivotal role in identifying avenues of growth and creating momentum for forward-looking and innovative change. CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M.

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

The Hackett Group

MARCH 16, 2023

1 planned improvement initiative for procurement organizations in 2023, The Hackett Group ® found. But it was surprisingly absent from procurement’s list of top priorities for 2023, in part because executives view talent management as a relatively mature capability. Talent management is the No. An expected 10.6%

Advisory 98

Advisory Research Analytics Human Resources 98

The Hackett Group

MARCH 14, 2023

Finance Looks to Technology to Mitigate Productivity and Efficiency Gaps MIAMI & LONDON, March 14, 2023 – Corporate finance leaders expect to remain focused on digital transformation in 2023 to address recession, inflation, geopolitical turmoil and talent shortages, according to the 2023 CFO Agenda research from The Hackett Group , Inc.

Finance 97

Finance Robotics Process Automation Advisory Research 97

Everest Group

JANUARY 24, 2023

Live Webinar Why GBS Change Management is the Key to Added Value and ROI January 24, 2023 | 9 a.m. IST Change management is a work in progress for most Global Business Services (GBS) organizations. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m.

Management 130

Management Global Business Services Sourcing Research 130

The Hackett Group

MARCH 23, 2023

MIAMI & LONDON, March 23, 2022 – There’s a troubling disconnect between human resources (HR) organizations’ priorities for 2023 and their ability to make improvements, according to new HR Key Issues research from The Hackett Group, Inc. in 2023, far less than last year’s 9.1% NASDAQ: HCKT). Another area of concern is the No.

Research 98

Research Advisory Human Resources Analytics 98

Everest Group

JUNE 13, 2023

Live Webinar Winning Employer Value Propositions: Strategies from Top GBS Employers June 13, 2023 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Employer Value Proposition (EVP) has taken center stage as workforce expectations rapidly evolve.

Human Resources 130

Human Resources Global Business Services Marketing Service 130

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

AUGUST 7, 2024

Recruitment Process Outsourcing (RPO) Services PEAK Matrix® Assessment – North America, EMEA, and Asia Pacific As Recruitment Process Outsourcing (RPO) gains worldwide adoption, the demand for regional expertise and consistent delivery across geographies is also increasing.

Outsourcing 130

Outsourcing Service Global Business Services Shared Services 130

Premier BPO

JUNE 7, 2024

Macroeconomic changes, talent shortages, and evolving trends, including technological advancements, have businesses increasingly relying on outsourcing as a strategy. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this. References 1.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Strategies to optimize near-term costs Inflation is putting cost takeout pressure on businesses worldwide.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

Everest Group

MAY 11, 2023

LINKEDIN LIVE Improve Your GBS Employer Brand | Learning from the Best in Poland May 11, 2023| 7 a.m. IST Poland has become a powerhouse in Global Business Services (GBS) and a Centre of Excellence for GBS. CDT | 1 p.m. BST | 2 p.m. CET | 5:30 p.m.

Global Business Services 130

Global Business Services Customer Service Software Marketing 130

Everest Group

DECEMBER 8, 2023

The Everest Group 2024 Key Issues Study reveals revenue growth and cost optimization as the top-most business priorities of enterprise executives for the coming year. DALLAS, December 8, 2023 — 2024 will be the year of doing more with less, according to the results of the Everest Group 2024 Key Issues Study of enterprise executives.

Analytics 130

Analytics Cybersecurity Offshoring Research 130

Everest Group

OCTOBER 20, 2022

Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. GBS Leadership Exchange | Invitation-Only Event. GBS Capabilities Powering the Insurance Enterprise of the Future.

Insurance 130

Insurance Global Business Services Collaborations Jobbing 130

Premier BPO

MARCH 29, 2023

This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

AUGUST 25, 2023

The nation’s strong talent proposition is underscored by 52,000 tertiary graduates and a thriving information technology and business processes (IT-BP) workforce, totaling 157,000 employees. While Ireland has been a preferred choice for job seekers, its appeal is waning among overseas technology talent due to various reasons.

Nearshoring 130

Nearshoring Jobbing Government Global Business Services 130

Everest Group

FEBRUARY 28, 2023

Live Webinar Sustaining Momentum: Key Priorities for GBS Leaders Amid Economic Uncertainty February 28, 2023 | 9 a.m. For 2023, GBS organizations must maintain this “persevere” mindset and continue alignment with CEO mandates. What are GBS leaders’ strategic priorities for 2023? CST | 10 a.m. EST | 3 p.m.

Management 130

Management Service Global Business Services Shared Services 130

Everest Group

SEPTEMBER 24, 2024

How did the global sourcing market evolve in 2023 and H1 2024? Additionally, attendees will learn how providers stand to benefit from supporting GIC setup pursuits, and the capabilities they should develop to approach this opportunity pragmatically. What questions will the webinar answer?

Marketing 130

Marketing Service Shared Services Sourcing 130

Everest Group

OCTOBER 12, 2023

Learn how GBS model expanded in the 2023 market and how new centers, transformation and digital capabilities contributed in the expansion.

Marketing 130

Marketing Global Business Services Shared Services Service 130

Everest Group

MARCH 20, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum.

Shared Services 147

Shared Services Service Management Global Business Services 147

Everest Group

SEPTEMBER 30, 2024

In recent years, Global Capability Centers (GCCs) / Global In-house Centers (GICs) have experienced a remarkable surge in popularity amongst enterprises worldwide, with headlines frequently highlighting the establishment of new GCCs across various regions.

Supply Chain Management 147

Supply Chain Management Collaborations Advisory Nearshoring 147

Everest Group

JULY 9, 2024

GBS site leaders GBS strategy leaders HR leaders / heads Talent strategy leaders / heads Technology / IT leaders Rohitashwa Aggarwal Partner Everest Group Shivangee Kumar Senior Analyst Everest Group Manoj Kalra Senior Vice President & Group Head of Global Enterprise Services dsm-firmenich Asad Mohammad Vice President – Global Centers Operations (..)

Marketing 130

Marketing Service Global Business Services Shared Services 130

Everest Group

MAY 16, 2023

LINKEDIN LIVE AR-focused Event | How Everest Group Guides Enterprises to Better Decisions May 16, 2023 | 9:30 a.m. On a daily basis, our research teams engage enterprise clients of technology and business processes services, often in ways other research firms do not. CDT | 10:30 a.m. EDT | 3:30 p.m. BST | 8 p.m.

Research 130

Research Sourcing Service Global Business Services 130

Everest Group

AUGUST 9, 2023

The city has shown admirable growth and resiliency during the past two years, recording one of the country’s highest growth rates for global service delivery. Remarkably, Hyderabad surpassed Bangalore for GCC delivery setups during H1 2023, highlighting its exceptional performance in this sector.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130