Everest Group

APRIL 26, 2024

According to the Talent Readiness for Next-generation IT Services PEAK Matrix ® Assessment 2023, IT service providers reported the lack of project-ready resources as a critical barrier in building a future-ready workforce. Developing a robust framework to evaluate and identify gaps in workforce project readiness is crucial.

Jobbing 162

Jobbing Sourcing Design Service 162

McKinsey & Company

MAY 5, 2023

Nearly a third of surveyed nurses still report an intent to leave their current jobs. Will hospitals’ efforts bend the curve?

Jobbing 141

Jobbing Healthcare Service 141

Everest Group

MAY 31, 2023

Employee and job candidates’ perceptions of an employer’s brand can significantly impact talent acquisition and retention. Brand perception can positively or negatively impact the GBS employees who provide services to the broader company. Why GBS brand perception matters? GBS organizations are only as good as the talent they possess.

Global Business Services 130

Global Business Services Advisory Research Jobbing 130

Everest Group

OCTOBER 27, 2021

Following a year of stagnation in 2020 (declining 3%), the market for Vendor Management Systems (VMSs) is expected to bounce back and grow at a faster pace (approximately 7 to 11% by 2023) than in pre-COVID times, according to Everest Group. Engineers/IT and blue-collar job roles together account for more than 70% of market share.

Marketing 130

Marketing Management Sourcing Accounting 130

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ? Objectives.

Service 130

Service Outsourcing Automation Flexibility 130

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

MAY 14, 2024

The specific focus is on locations with small colleges but limited job opportunities. The other two supports leverage best-in-class technology for efficient service delivery and workforce skill enhancement, contributing to its operational success. Let’s explore each of these aspects further.

Impact Sourcing 162

Impact Sourcing Sourcing E-Commerce Jobbing 162

Hyland

NOVEMBER 21, 2022

Hyland customers’ top technology priorities for 2023. Achieve your 2023 goals. Most organizations are in the thick of finalizing their 2023 plans, which means — hopefully — they’ve spent a good deal of time listening to team members and pinpointing exactly what the must-accomplish projects are. Let’s dig in.

Robotics Process Automation 95

Robotics Process Automation Cybersecurity Automation Accounting 95

Everest Group

SEPTEMBER 27, 2024

UK Contingent Talent and Strategic Solutions PEAK Matrix® Assessment – IT and Business and Professionals In 2023, the UK contingent talent and strategic solutions market faced challenges shaped by a complex mix of economic, political, and global factors. Additionally, stagnant productivity further weakened the talent market.

Impact Sourcing 130

Impact Sourcing Marketing Government Jobbing 130

Everest Group

AUGUST 25, 2023

This mature delivery hub for nearshore IT services still has much to offer but will have to overcome key obstacles to regain its appeal among international technology professionals. Ireland has been a popular location for global companies looking to offer IT service delivery to nearshore Europe.

Nearshoring 130

Nearshoring Jobbing Government Global Business Services 130

31 West

SEPTEMBER 20, 2023

Consisting of dozens of exciting features and excellent platform support, OneDrive has become a leading cloud storage service. In this detailed OneDrive guide, we will be sharing everything you should know about Microsoft’s storage service and how it outperforms Google Drive and other competitors. Let’s begin. OneDrive Not Syncing?

Accounting 130

Accounting Right-Sizing Collaborations Cybersecurity 130

Everest Group

JUNE 12, 2023

Learn More Event details: Masterclass: Bridge the Employability Gap through Impact Sourcing June 27, 2023 11:00 am – 01:00 pm IST Learn how impact sourcing creates economic empowerment, social inclusion, and skill development by providing job opportunities and training to marginalized communities.

Impact Sourcing 130

Impact Sourcing Reduced Costs Sourcing Jobbing 130

Everest Group

SEPTEMBER 14, 2023

Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog. For employees and job seekers, perception is reality. How current and potential employees view the organization’s brand is critical to business success.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. In fact, cost pressure was ranked as the number one business challenge in our annual key issues survey for 2023.

Shared Services 130

Shared Services Streamline Operations Global Business Services Offshoring 130

IBM Services

DECEMBER 14, 2023

As it has become tradition , the team creating the looks back and shares the personal highlights of the year 2023. Now, on to our personal highlights of 2023… Frederic AI – Last year in December, the buzz surrounding AI was palpable. Its goal is to advance open, safe and responsible AI. Quite fascinating.

Engineering 70

Engineering Accounting Automation Software 70

Everest Group

MARCH 1, 2023

Some functions like job screening, content development, and job pricing will see a greater impact than other roles, as illustrated below: Current mapping of ChatGPT and similar AI across the talent management value chain Where can ChatGPT replace human involvement in the near and long term?

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

Everest Group

DECEMBER 12, 2024

These platforms are leveraging AI and automation to build robust talent pipelines, serving both active and passive job seekers, ensuring a steady flow of skilled candidates for current and future needs. LEARN MORE ABOUT Top Service Providers

Insurance 130

Insurance Marketing Automation Flexibility 130

Simplr

JUNE 5, 2023

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? Is customer service a cost center? Customer service has transformed from a cost center to a revenue driver.

Customer Service 98

Customer Service Efficiency Call Center Service 98

Everest Group

MARCH 17, 2023

My eyes were fully opened to the transformative impact social organizations can have on rural populations as a first-time attendee to Development Dialogue 2023, an international gathering of diverse sectors with the common purpose of creating sustainable solutions , organized by the Deshpande Foundation in Hubli, Karnataka, India.

Impact Sourcing 130

Impact Sourcing Sourcing BPO Government 130

Premier BPO

AUGUST 30, 2024

With all the noise surrounding the recent layoffs, particularly in the tech sector , and the growing threat of AI in replacing jobs under the prevailing labor market dynamics. 2 This challenge is more pronounced in the healthcare, transportation, accommodation, and food services sectors.

Offshoring 130

Offshoring Co-Sourcing Labor Costs Outsourcing 130

Everest Group

FEBRUARY 24, 2023

It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc. Example 2 : A leading BPO service provider was in the middle of its managed BPO services contract with a large UK-based client.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Redial

JANUARY 25, 2023

– Because through its model of conversation, chat if you will, professionals of all areas like IT and marketing, have discovered a lot of opportunities to optimize their job. Final Thoughts: As we look ahead to 2023, the opportunities for outsourcing are set to expand even further. We want to meet you!

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

Everest Group

APRIL 16, 2024

Operational repercussions The uncertainty surrounding dollarization’s impact in Argentina may lead global companies to postpone investments until the dust settles, potentially stalling short-term economic growth and job creation. At that time, this salary translated to over US$2,000.

Banking 162

Banking Government Jobbing Risk Management 162

Zinnov

DECEMBER 7, 2023

The year 2023 has been characterized by continued macroeconomic headwinds, geopolitical tensions, and ever-shifting workforce priorities. But this recruitment overdrive further fanned attrition embers as job hopping continued. However, ER&D attrition remained elevated as digital skills continued to be in high demand.

Jobbing 64

Jobbing Retail Offshoring Software 64

Magellan Solutions

SEPTEMBER 6, 2023

Instead, it’s a powerhouse tool transforming the service provision game. This means you can easily add Jasper to your customer service team and improve things for your customers. Microsoft platforms and services, such as Bing Search and Microsoft Teams, can incorporate Bing AI. Why the AI frenzy? Reach out to us today.

Out-Tasking 98

Out-Tasking Call Center Analytics Outsourcing 98

Groove Technology

MAY 19, 2024

Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services. In 2023, the FBI reported a record loss of $12.5 In 2023, the FBI reported a record loss of $12.5 billion due to internet crime. billion due to internet crime.

IT Outsourcing 130

IT Outsourcing Outsourcing Cybersecurity Offshoring 130

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Luckily, most insurance agency outsourcing firms support document scanning and conversion services. They can even provide you with people that would and can focus on that job alone. CUSTOMER SERVICE SUPPORT . This type of service is usually around the clock.

Insurance 75

Insurance Outsourcing Out-Tasking Offshoring 75

Magellan Solutions

NOVEMBER 10, 2023

Philippine BPO Statistics 2023 As other countries face economic challenges and companies tighten their budgets, the outsourcing industry in the Philippines is expected to thrive. billion in revenue by 2023, experiencing a significant increase from the previous year. billion in total investment pledges from January to September 2023.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Zinnov

DECEMBER 12, 2023

Amidst these ambitions, the year 2023 unfolded with heightened challenges driven by geopolitical tensions, macroeconomic headwinds, shifting workforce priorities, and more. A noteworthy indicator of this growth trajectory is the addition of 21 new offshore centers or GCCs in just Q3 2023.

Sales 72

Sales Marketing Offshoring Analytics 72

Vilmate

NOVEMBER 30, 2023

First, finding a job in the IT field has become more challenging. In 2022, there was a high demand for IT professionals, but in 2023, this demand started to decrease. For example, the war in Ukraine and inflation negatively impacted the economies of many countries, leading to a reduced demand for IT products and services.

Jobbing 52

Jobbing Cybersecurity Marketing Out-Tasking 52

Microsourcing

MAY 10, 2023

As the COVID-19 pandemic swept the world and governments closed borders, people stayed at home and businesses closed their doors, there were genuine fears we were about to witness an unprecedented crash as each day brought new headlines about plunging stocks, job losses and economic turmoil.

Marketing 52

Marketing Service Government Jobbing 52

The Hackett Group

OCTOBER 5, 2023

Bosch Service Solutions GmbH, DBS Bank Ltd., IBM, MTN Group and Sanofi Recognized for Their Cutting-Edge Digital Transformation Achievements Miami, FL — October 5, 2023 — The Hackett Group , Inc. Hoffmann-La Roche Ltd., Hoffmann-La Roche Ltd. From there companies have moved to hyper-automation and beyond.

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

Perficient Digital Transformation

DECEMBER 22, 2023

He covered many topics in 2023, all of which can still guide companies as we head into 2024: Emotions in Marketing: The Art of Anticipatory Customer Experience – Creating lifelong customers hinges on eliciting emotions, anticipation, and nostalgia, rather than relying on promotions or pricing strategies.

Retail 64

Retail Research Jobbing Marketing 64

Everest Group

MARCH 23, 2023

Her impeccable English and story about finding the confidence to talk to her doctor in English about health issues captivated and inspired the audience Innus Khan was expected to take over his modest family business in While he yearned for independence, his rural upbringing deprived him of essential job skills.

Impact Sourcing 130

Impact Sourcing Sourcing Co-Sourcing Government 130

Influx

AUGUST 9, 2023

Businesses in need of customer support have two options: hire talent or outsource to a service provider. Oftentimes, hidden costs in the hiring process like advertising, time investments, training, or turnovers can stack up significantly and end up costing much more than a service provider would charge. Need a quick hiring solution?

Customer Support 52

Customer Support Outsourcing Flexibility Customer Service 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

And what can we expect in 2023? So, what’s in store for 2023 in our beloved BPO industry? and we anticipate this will continue throughout 2023. have increased into the $35-$45+ range in 2022, and we expect 2023 will be no different. For BPOs to be successful in 2023, they must strive for a “best-place-to-work” culture.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

31 West

AUGUST 22, 2022

In addition to offering problem-solving services, a second line may also offer more complex services like software testing, software installation, marketing campaigns, the upkeep of FAQ lists, and work on enhancing the effectiveness of your Help Desk’s operations. This may be a serious error. That’s surely a whopping number.

Right-Sizing 130

Right-Sizing Software Jobbing Efficiency 130